Hotels near Aura Jewellers, Los Cristianos

More negatives than positives from me and my fiancé . The room was cleaned ONCE our entire holiday which caused an overflow of rubbish in our room . First few nights we stayed I asked for pink gin and lemonade just to be told it isn’t included when we’re ALL INCLUSIVE , if we wanted an ice cream during the day we had to pay because it wasn’t included. The pillows were so uncomfortable and hard caused me and my partner a sore neck some days . Bar staff don’t speak a word of English so they never know what you’re talking about everytime I asked for Pepsi max as a type one diabetic they give me full fat Pepsi which is a serious health risk. And on our final day we returned back to our room at 1pm with a lady waiting outside saying “look at the time u was meant to be gone an hour ago get your things and leave immediately” we were never told what time to check out . We had a few beach days which meant obviously bringing bits of sand back so the whole week our beds were filled with sand because they never cleaned it . The shower was boiling hot wouldn’t go cold in this weather was horrible . Postives were close to the beach can’t really think of anything else

Just spent 10days here for birthday, 1st impressions it's clean, but very dated and in need of modernisation. Check in was quick and staff very friendly and helpful. Room tired and beds were very hard, but on mentioning it to rep I was given mattress toppers straight away. Rooms cleaned regular. Food was not bad and refreshed regular as opposed to sitting there all night, choice was limited but enough get by, it's after all apartments so many cater themselves hence dining room small.. we found food to be pleasant. No entertainment or games room, is a pool table near pool in the dark, and a reading room that's never used and could be a great game room. Reception area isn't welcoming or comfy or appropriate for sitting, just quirky, would be lovely area to sit and relax or read with z drink if had nice sofas etc, wS bit chilly sit near bar, hence was rarely used.. Extra charges apply in your stay like pool side lounger mattresses or umbrella, and although offer WiFi it's only at bar area so if don't have data you need to purchase.. safe isn't in room but on ground floor area, didn't want to be going up and down stairs so didn't use, I like in the room.. Hotel is good location with bus station and supermarket and not far to front,, Add up pros and cons it's a good hotel for price

The hotel is very comfortable and comfortable and it is very comfortable and comfortable. The hotel is very comfortable and comfortable and the hotel is very comfortable and comfortable . The only negative point would be that at 8 a.m. we can book the bathroom handcuffs with towels and see the same empty but obviously occupied hours ... They should put some order in related to this.

We had a good stay.

Arrived at the hotel was put in room B2 ground floor. No windows only one door that opens onto a patio right opposite a gate that leads onto the street, not very safe feeling as anyone could walk in. Room smelt like hot sewage, cracked tiles in the kitchen area, stains and hairs on the bed sheets and air con remote was no where to be found. Went and complained at the reception desk and they said there wasn’t anything they could do until the morning and they require 20 euros for the air con remote! Me and my partner went out for dinner as it was getting late and when we came back and entered our room again the smell was 10x worse! I went back to the reception desk where the same receptionist stated he can’t do anything for us sometimes it just smells. Extremely disappointed! After sitting in the room for 20mins I packed mine and my partners stuff and walked back down to reception. I said I refuse to sleep in a room that smells like hot sewage, is dirty and has multiple broken things in it and if there was nothing they could do I would want a refund so I could go stay elsewhere. The receptionist then gave us a new room and new room keys but stated we may have to move again the next morning, No map or anything to find the way round it’s like a maze!! Once into our new room now being around 1am we went to sleep. At 2.30am my partner was woken up by 2 men letting themselves into our room!! Horrified we jumped out of bed and the boys ran out of the room, the hotel had given them keys to our room and told them that’s where they were staying!! The next morning I went down to reception and spoke to a lady, didn’t get her name but I believe she is head of customer service. HORRIBLE woman, we explained our situation, how dissatisfied we were with the first room and how awful the smell was, then explained how disgusted we were that two men were let into our room in the middle of the night while us two girls were vulnerable and sleeping and how our first night and morning of holiday has been taken up trying to sort out the room situation. She stated it was our fault the guys were let into our room as they had paid to stay in that one (me and my partner completely unaware that someone else was booked in the room) She said there’s no smell in room B2, it’s our fault for complaining! Blamed us for absolutely everything and said we should be happy we don’t have to pay for the upgraded room they put us into! No understanding at all! Then had breakfast after sorting out the rooms, sadly this was also awful! Stone cold food, stale cereal and mouldy food!! Don’t ever stay here!! Couldn’t recommend it any less!! Awful hotel and useless receptionists!!

We have been coming back here for over twenty-five years and have seen a lot of changes, but we do like it, so despite that, we will continue to visit at least twice a year. The downside is the hill you have to walk up can be a struggle for many, so a taxi is advised. The accommodation is lovely but some rooms do need refreshing, the rooms are good sizes with fully equipped kitchen with microwave and fridge freezer. The cleaning service is great, with beds made most days of our two week stay. The property also share amenities with the sister hotel next door giving the option to use up to three pools, with a small shaded baby pool. Entertainment is also available nightly and kids club during the daytime. On Wednesday they always have a BBQ night around the pool for a reasonable amount with live entertainment. On Saturday afternoon is a foam party with DJ. All in all a great time had by all.