Hotels near Maison Paternelle De Sainte Bernadette, Lourdes

Peter D.1,6/5 Date of experience: 16/09/2024 Review Date: 20/09/2024 We have stayed in many other hotels before in Lourdes always on a Pilgrimage. This trip was just me and my Husband this time for our 40th Wedding Anniversary and we always wanted to stay at this Hotel as we have been in many times before to have a drink in the bar. As it was just the two of us we had our own choice of hotel so you can imagine we were excited to book and stay there. We booked a deluxe room overlooking the garden. The room was not deluxe it was not what we expected even down to no bed side tables or any drawers in the room the wardrobe rail was very short hence creasing our clothes, for this reasion, I asked to borrow an iron for 5 minutes but got told by the receptionist to wait in reception till someone came to show me to the pressing room in another building. I waited 20 minutes no one came so I gave up and never asked again. The first morning there was no hot water so cold showers. I heard the receptionist saying to another guest who was complaining about the same issue that it would be fixed later that day. Which it was. The tea tray was very sparce one breakfast tea bag each and one sugar each with a very small pod of milk not enough for a decent cup of tea. To add the biggest insult there was two wooden sticks to stir the tea not even a proper spoon in a deluxe room? We took the small stool out of the shower to put our tea on whilst we sat on the 2 dirty chairs on the balcony. We have had far better variety of breakfast from every other hotels we have stayed in lourdes. When we arrived we was told we did not have to book evening dinner in the restaurant so on the actually day of our 40th Anniversary we went down to the restaurant but was told no room even though the restaurant at the time was half empty. We had a lovely meal in another Hotel. To top it all when we got home our Children told us that they contacted the hotel reception to ask could they order a surprise bottle of champagen on the day to be sent to our room they was on the telphone to them for an hour but hit a brick wall as they would not take payment from them. I do not normally write reviews but after receiving a welcome written note from the Staff when we entered the room saying Happy 40th Wedding Anniversary we hope you enjoy your stay and if there is anything you need our staff is to hand. this letter was accompanied by 6 macaroons on a plate. Hotel has not even answered reviews on there website shows they do not care and its not a cheap hotel.

We travelled to Lourdes on pilgrimage with HCPT (Hosanna House and Children’s Pilgrimage Trust). Hotel Croix des Bretons was our “home” for the week. We spent 7 nights here over the Easter weekend - the 1st week of the season, and the staff could not have been more prepared. From the warm & friendly welcome, accommodating all of our unusual requests like they were absolutely run of the mill, to the buffet style food which was refreshing and good. Honestly, I wouldn’t want to stay anywhere that Francois, Sabine & the team don’t manage. The hotel itself is really clean, the rooms are comfortable, especially the beds, with extra blankets in the wardrobes if needed. The bathroom was spacious and super clean, ours had a bath with a wall shower. The staff in the restaurant were kind, caring and diligent. I know that if I were to come to Lourdes, by myself outside of the organised pilgrimage, Hotel Croix des Bretons would be the first place I would look to book. Grazie Francois! Arrivederci alla prossima!

The hotel is small but in a good location to visit grotto area. We had a good size comfortable room which was very quiet even though facing onto the road and the river. The room has a shower, tea and coffee making facilities and a safe. Our room had a balcony overlooking the river. There was a shaded patio on our floor for use by residents. The hotel serves an excellent buffet breakfast which is regularly replenished and there is plenty of room in the dining room. The staff are all young and enthusiastic and nothing is too much trouble for them. Wifi is good and we had no difficulty in connecting. A very good stay and we will be returning on our next visit. The Hotel only serves breakfast but there is plenty of choice for other meals locally. Made in Italy serves very good Pizzas and is always very busy. The town was busy with pilgrimages even though it was October but it is still kept clean. The streets are narrow so you need to be aware of the traffic especially the large tour buses. There are local buses and a petit train which run around the town.

The hotel is very comfortable and clean. The bedrooms and bathrooms are nickel. Sorry that all this was disturbed by the ”bordel” caused by Spanish-language children who played in the corridors until midnight by laying the doors with grooms and who left the hotel the next day at 5 p.m. without doing any work Also attention to noise. So what to sleep well without being able to do it .....

Just returned from 3 nights and 4 days staying at the Alba. It wasnt our first time visiting Lourdes but it was our first time staying at this hotel. This will absolutely be the only place we stay from here on whenever we come back to Lourdes. The toilet and shower room are spotless and cleaned daily (unless you put the do not disturb sign on if you didnt want it cleaned everyday). The towels were crisp, white and clean and looked brand new .... plenty of towels provided and toiletries provided too. Lovely added touches! The rooms are spotlessly clean, modern and well looked after and maintained. Good air conditioning in the rooms. Only thing missing was a little fridge and maybe tea/coffee facilities but we managed without and had to just drink wine instead (🤭) The bed was so comfortable and we had such a good sleep each and everynight! Crisp white and clean bedding which shows how spotless everything was. The staff were always cheerful and helpful with anything we needed and the hotel was in a prime postion, on the banks of the river Gave, and within walking distance to the Grotto/Domain! We had a wonderful few days away in Lourdes, it is such a special and Holy place .... and staying at this hotel really helped to make it extra special ! See you next year please God. Thanks to all at the Alba x

The service was good, the facilities were good, but I had not two beds as planned, but a large bed. At the end of the stay, no fruits for breakfast, replace with a conserved fruit salad, the winemakers too cooked.

The hotel reception staff were very welcoming and also multilingual. The rooms were lovely, spacious, modern, clean and we particularly enjoyed the mountain view from the room window. However, the TV was a little small and there was no complementary tea and coffee sachets provided. There is a continental style breakfast offered, but it was slightly disappointing with not much selection and fresh fruit. The location is good and fairly near to the main sanctuary and grotto although there is reasonable distance to town centre, so be prepared to walk a bit and bring sensible footwear. There is also an airport shuttle bus near the hotel at the Paradis bus stop which drops you straight to the airport. We had a good experience on this occasion and will definitely recommend staying especially if you're looking for self-catering residence type accommodation. Thank you Zenitude