Hotels near Theil Alexandre, Lourdes

Quite difficult to find when arriving in a car, especially disabled. We did find a disabled place right at the top of the street, but it is very hilly. You can reserve a parking space at the hotel for a charge. When walking down the street to the hotel, do not take the first entrance into the little court yard, but the second into the reception area. Here we were greeted very warmly and the location of the hotel is excellent, near to the grotto, centre and shops. We decided to eat in the hotel the first evening and the food was very good and reasonable. The second evening to celebrate our 48th wedding anniversary from advice we are at the restaurant Alexandria, at the top of the street. Quite expensive, but the food was amazing. Breakfast the usual continental affair, though a lack of fresh fruit and a little mundane. It is also well worth taking the little white tourist train, which you board down in the centre, but also stops right outside the hotel and stops at various places including the candle factory. Our accessible room although with a hugh wet room, was really quite bleak with no view or adequate shelving in the bathroom. The bed was comfy, but far too low and following a recent knee operation, was a nightmare to arise from and although on the whole we enjoyed our stay, I was definitely glad to leave it after three nights.

The hotel is well located in the centre close to shops, restaurants and about 1.1km from the grotto (10-12 mins walk) The staff are very friendly and very welcoming especially Chris, Thiago and Fatima. It would be nice to be welcomed as an Accor member. Chris was super friendly and suggested things to do and see. Breakfast each morning was decent and did the job. It consist of croissants, pastries, cakes, yoghurt, cold cuts, cheese, marmalade etc with fresh cafe and selection of coffee too. The breakfast is more continental so don’t expect a full fledged breakfast (you pay what you get) The rooms are nice and clean. The rooms have international travel plug attached; very handy. Each day my room was serviced, it was spotless( thanks to an amazing housekeeping team). It would be good to see a coffee/ tea/ kettle in the room for easy access. Bed was super comfortable and had a good sleep the rest of the 2 nights I stayed, the first night of sleep was miserable (doors slamming, the walls are thin hence you can hear the communication and telly in the other rooms, kids screaming up till 1am). The phone in the room didn’t work, I could not even ask for a room move that time of the night.As I was out most of the time it didn’t bother me much but someone who has sleep issues, could be a bit noisier at times. Ask for a room at the back(tough you might be woken up at 530am with noise from the kitchen fans). There is no food available onsite so if you need to grab a bite, takeaway is your best bet(there’s a chipper across the street and a kebab place). The meals served are ready to eat and needs a microwave to heat it up (not something I would like to see in an Accor brand tough ibis is a mid scale hotel). I was informed by the staff at the desk about this new policy. Overall a good experience and would recommend the ibis Lourdes hotel for a short visit.

There are many positives to this hotel. This was our 3rd stay in this hotel and we will come back in future. Overall a positive experience. Location - walkable to the Grotto and great shopping and restaurants all around. The view from the balconies, if you get such a room, is to the grotto and awesome to wake up to. Facilities - good breakfast, parking onsite, gym, spa (free access) would recommend the rooms with balconies Beds - super comfortable Rooms - big rooms in comparison to other hotels in France. Cleanliness (as far as I can see see below comment about the use of dark color in decor) Service - the staff is very helpful and customer focussed. the lady who manages the breakfast room in particular was amazing. She remembers us from our visit 9 months back, to the detail of what tea my mother preferred. Absolutely five stars for her! the opportunities for improvement are the liberal use of dark color all over in the decor. While a nice design touch, for a hotel, in regards hygiene, I am not sure I am comfortable with so much dark color when I can't see any possible stains. The elevator covered in fake turf was also a bit claustrophobic as it was also very small. The lobby has very little sitting area, so if you are waiting for someone, you have to linger by the reception or sit in the bar.

The service was good, the facilities were good, but I had not two beds as planned, but a large bed. At the end of the stay, no fruits for breakfast, replace with a conserved fruit salad, the winemakers too cooked.

The hotel reception staff were very welcoming and also multilingual. The rooms were lovely, spacious, modern, clean and we particularly enjoyed the mountain view from the room window. However, the TV was a little small and there was no complementary tea and coffee sachets provided. There is a continental style breakfast offered, but it was slightly disappointing with not much selection and fresh fruit. The location is good and fairly near to the main sanctuary and grotto although there is reasonable distance to town centre, so be prepared to walk a bit and bring sensible footwear. There is also an airport shuttle bus near the hotel at the Paradis bus stop which drops you straight to the airport. We had a good experience on this occasion and will definitely recommend staying especially if you're looking for self-catering residence type accommodation. Thank you Zenitude

The hotel airport is very close, the room is very clean, the male receptionist at the front desk is very patient and enthusiastic. I specially arrived at the store in advance to receive us, and helped us mention the room with the suitcase, and called us to drop off at 5 o'clock in the morning. The driver also came in advance. Thank you very much.