Hyatt Regency Lucknow Reviews

Kitchen manager was very bad . Full of religious. He was Muslim . Terrible experience

good hotel with clean rooms and bathrooms

Overall is good.

Good hotel

Excellent service and staff behaviour gratefully

The Hyatt Lucknow is located in a prime area of Gomti Nagar, making it easily accessible. The hotel team followed up with us a day before our check-in, which was appreciated. However, despite informing them that we would be arriving by road and expected to be there by lunchtime, our room was not ready upon arrival. We reached the hotel reception at 3:00 PM, an hour after the check-in time of 2:00 PM (which is already late), but we were informed that our room was still not prepared. The reception staff told us, that they are going to call us once the room is prepared. After a tiring 7-hour drive, it was disappointing to have to wait until 6:00 PM (as received the call at 6:00 PM) for our room. Our breakfast was included in the stay, the breakfast offered at the hotel was impressive, with a wide variety of options. However, the service fell short. On the first morning, I ordered an omelette and masala dosa, which needed to be requested at the table. Despite multiple reminders, the dishes never arrived, and we had to leave for a meeting, finally we decided to leave without having them. The following day, although the breakfast spread was again good, the hospitality was lacking. We ordered an Americano and a Cappuccino, but the coffee took 40-45 minutes to be served, even after several requests. The staff appeared unprofessional and disengaged, with no eye contact or interaction with the guests at the restaurant. On the third day, after expressing our dissatisfaction, the breakfast service improved significantly, thanks to Mr. Shiv, who personally ensured that all table orders were taken care of and delivered promptly. Overall, while the hotel's location and breakfast quality were commendable, the service and professionalism of the staff did not meet the expected standards of Hyatt Group, which affected our overall experience. #hyattregency #hyattlucknow #hotelsinlucknow

We booked directly on hotel website to avoid hassle.. No body reverted email but managed to get China world whtsapp n they connected me to duty manager who assisted with airport transport. Which was appreciated. Check in was at midnight despite of giving all passport/ visa etc they messed up n chased us twice in morning to come to reception with passport as they didn’t scan the visa.. The rooms were simple n clean but felt it was more of dust in air. Service is not upto standard.. breakfast time has to keep repeating for cutlery. Personally nothing special and would give them normal standard hotel. Location wise its good n convenient.. close to malls n cafes.

My recent stay at the Hyatt Regency London was truly exceptional. I would like to commend Mr. Anoop, the manager, for his exceptional kindness and attentive service. Sister Puja provided incredibly positive and welcoming service, and the housekeeping team, led by Amit, was exceedingly polite and accommodating. The entire staff went above and beyond to ensure my stay was memorable. I highly recommend this hotel for its outstanding hospitality and dedicated team.❤️✨

The staff at China House was amazing, and we had a wonderful experience during our dinner. Special thanks to server Sanjay and Ms. Amanpreet for her hospitality also the venue is amazing with a warm touch and the food is good. A must try for all the Chinese lovers don't remember the chef's name as I didn't got a chance to meet them. The restaurant is busy but the staff take a good care of the guest and we never felt unattended.

Great service by nikhil he is great human being and there service is awfully and there food was great service in the hotel Hyatt regency lucknow and very good staff in this hotel and hotel service is good and food is good quality and restaurant are very large in China house and Roccka and room service boy Nikhil is good and polite boy..

Courteous Staff at front desk. Good food, Great service by house keeping, neat & clean Linen in room. Spacious room. Overall comfortable Stay.

Best hospitality and property in town. Absolutely amazing food and one of the best breakfast. Smoothe check-in with a warm welcome and flexible check out

Clear and excellent facilities. Swimming pool and Gym were good. Steam bath facility was also excellent

How can a 5 star property not have a car cleaning service. Even after me requesting the valet to get the car cleaned & him confirming he will, it did not get cleaned for all 3 days of my stay. It is highly irresponsible of the hotel management to not see that their competitor within 2 km range has this feature but Hyatt lucknow fails to add this.