GuestHouse Lugano Center Apartments by LR Reviews

Nice location. Clean rooms and was nice to check in the room even when we were late

Booked this room with kitchenette hoping to cook some noodles soup for dinner. However, there are no pots/dishes/cutlery/dishwashing liquid available

房間簡單清爽，位置優越，有簡單的灶台，在交通要道，車來車往會有些吵，樓下有咖啡機，盧加諾短暫停留的選擇

乾淨衞生安全，交通方便

BED BUGS. AVOID AT ALL COSTS!! We thought we got a great deal with this place, but boy were we wrong. Bed bugs sighted on walls and curtains, and the worst part is that when we pointed it out to a manager, she knew! Other rooms had been infested previously.

Bedbugs everywhere in the room. I have had more than 300 pimples in one night. In the morning, you can even see the bugs running in the room. Run away before it's too late and you bring bedbugs at home !

The room was reasonable for the price. I just wrote this review to warn others about the terrible value for the breakfast. This is subcontracted to a budget cafe across the road attached to a service station. I do not want to criticise the cafe as it is very cheap but it was not an acceptable breakfast for the price we were charged. The hotel subcontracts the cafe and charges an exhorbitant mark up to the customer. Very poor value.

So I understand any lodging with A/C in Europe is a coin toss but decent properties and owner-operators are honest and simply state they don’t have A/C. This place is unconventionally the farthest from Swiss decency possible. They market themselves as having A/C. Room as hotter than lobby. Went to ask lobby staff (lady is nice but huh with no hair is simply repugnant). His excuse was it’s hot outside. I had to inform the gentleman that many cities around the world are hot during the summer and A/C works in all of them. He simply could care less. Owners should either thanks this guy for his service and send him off to some hostel with uncaring paying guests but any half decent hotel can’t afford this type of treatment post-Covid. This is what makes business go broke. Terrible front desk service (from the guy). Repugnant individual honestly. If you read my over 110 reviews you’ll note I never have harsh words for people. This guy deserves them.

DO NOT BOOK HERE! At least in the summer if you want to actually sleep. At least 2 of the rooms air con didn’t work, sadly including mine and it was 35c outside and in! I was rudely told by reception all the rooms had the same air con so knocked on a 3rd door on my floor and they had a lovely cool room. I even checked their air con settings vs mine. To make it all worse, the customer service was and still is worse than appalling. Repeated efforts to speak to a manager ignored. Even after I left a hand written note at reception on checkout, called twice and pointlessly filled out their post stay survey. So having tried to provide private feedback, here is my public feedback!

I DO NOT RECOMMEND!! I can only show my displeasure. An unfit bed, with a broken base and a very uncomfortable mattress. We thought we were going to be able to rest these two nights in Lugano and it turned out to be a disappointment. We ended up having to sleep on the floor due to the lack of prepared conditions. The manager claims to provide quality service and book rooms with conditions…and we received a room with a broken bed. How is it possible to rest and have a good night? After the complaint was made to the same, as well as the booking, they say they can do nothing, and worse, they only made the refund for the second night when we said we were going to call the police. The lack of consideration for guests is enormous to the point of providing this type of service. We definitely DO NOT recommend! Make your reservation at another hotel! This situation really only demonstrates the character and values of those in charge and managers of this hotel.

(Photos only)

J'ai trouvé une énorme larve sur le plancher de la chambre et j'ai quitté le même soir. J'avais payé pour 5 nuits et on a refusé de me rembourser. En plus d'être insalubre, ils sont foncièrement malhonnêtes. J'ai déposé les clés dans leur boîte puisqu'après 21 heures, il n'y a personne à la réception. Le lendemain j'ai envoyé un courriel les informant de mon départ, mais ils ont refusé de me rembourser les 5 nuits prépayées.

Freundliches Personal, zweckmässiges Zimmer, Gehdistanz zum See. Liegt leider an sehr lärmiger Strasse und die Zimmer sind auch sehr schlecht schallisoliert, sodass man auch den Nachbarn einfach kennenlernen kann. Kleine Küchenecke vorhanden. Aussenparkplätze für CHF 20.- pro Nacht vorhanden.

Con mia moglie abbiamo soggiornato in questo hotel durante una breve vacanza; posizione comoda e trovato parcheggio nelle vie limitrofe visto l'arrivo in serata. Appena arrivati in stanza le sorprese, mancava il bidè e addirittura la TV, che delusione.