Name: Grand Hotel Villa Castagnola
Address: Viale Castagnola 31, Lugano, Canton of Ticino, 6906, Switzerland, Viale Castagnola 31, Overseas, Switzerland
Rating: 4.6

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這家酒店屬於老貴族範，就在盧加諾湖邊，地理位置沒得説，其最大的優點在於設計，陳設、花園、房間都可謂美輪美奐，看得出歐洲人的講究，美中不足是餐飲比較一般。

This hotel is of old aristocratic style, located right by Lake Lugano. Its location is impeccable, and its biggest advantage lies in its design. The furnishings, gardens, and rooms are all magnificent, showing the Europeans' particularity. The only drawback is that the dining is rather average.

舒適，滿意，還能看到美麗的風景

Comfortable, satisfactory, and beautiful scenery

Airport pickup service

Restaurant

Swimming Pools

Wi-Fi

Sauna

24-hour front desk

Currency exchange

Luggage storage

Car rental

Smoking area

Breakfast

Non-smoking room

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Chinese

Russian

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Backyard View Double Room

Standard Double Room

If you are booking a luxury hotel in Lugano, there is no other option for me. While it’s not right in the middle of the City, it’s in a nice and quiet area and the 10-15 minute walk to the city is great for settling the stomach after eating to much pizza. The grounds are simply stunning, the views are amazing, the breakfast buffet is not amazing but very good (Although the woman who seat you could smile a bit more, all the other staff at breakfast are great). The private Lido is awesome. 
I will never stay at another hotel in Lugano for our annual summer trip, it has won my loyalty for life. 

The Grand Villa Castagnola was perfect in every way. We were welcomed as part of the Hyatt family had a perfect view of Mount Salvatore from our amazing room. Breakfast on the room terrace was exceptional as well! We were treated so well by everyone from the front desk staff to the General Manager tho extended such warm wishes. Five stars. Oh and the meal at Le Relais on the Terrace was among the best meals we have eaten in our lives. Every attention to detail of the most amazing Swiss Mediterranean cuisine. It was so great to stay in this Grand Palace a few days!!

My husband and I stayed at the hotel for four nights to celebrate his birthday and our anniversary. The hotel is beautiful and the room was great, but we had severe food poisoning from the hotel. We ate breakfast, lunch and then had dinner at the arte restaurant to celebrate our anniversary and the next day experienced terrible food poisoning and ruined a day of our trip. When we told the front desk as well as the the manager we were spoken down to, scolded, and were told we didn’t know how food poisoning worked. Since we had not gone to a doctor (we’re not local) they said there was no proof that we had food poisoning and essentially treated as though we were liars (not exactly how you want to feel after getting sick for the last 10 hours). They did not offer us anything and said it was our word against theirs (again, we had exclusively eaten at the hotel). We are understanding that mistakes happen but the way we were spoken to was so incredibly rude. We then contacted the general manager and he offered to cover a future meal. We’re not local, and certainly won’t be making the effort to go back. Overall, beautiful hotel but incredibly disappointed in the staff and service, especially after paying so much for our stay.

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Discover 41 reviews of Grand Hotel Villa Castagnola, rated 4.6 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Grand Hotel Villa Castagnola Reviews: 41 Verified Reviews Latest 2024 | Trip.com

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Grand Hotel Villa Castagnola Reviews

Grand Hotel Villa Castagnola

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