The Venice Hotel and Casino Reviews
The Venice Hotel and Casino
Martin Mwamba road, Great E Rd, Lusaka, 10101, ZambiaView Hotel Details
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1 night
The Venice Hotel and Casino Guest Reviews
3.2/5
9 review
Verified reviewsLocation3.3
Amenities3.3
Service2.9
Cleanliness3.3
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Positive reviews(5)
Reviews with photos/video(4)
Negative reviews(2)
Anonymous User
Comfortable standard room
Stayed in Dec 2024
Business travelers
12 review
Posted on Dec 7, 2024
The room decoration is the same as the ordinary Vienna hotel in China. The service is still very ordinary, suitable for Chinese people who don't understand English at all. The biggest advantage is that you can smoke in the room. The worst is the breakfast. The front desk asked us to add 1 person breakfast, charging 550/person local money, 5-star charging 1-star quality. Consider carefully, 50% off is about the same, the main one is not worth it
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Response from Property: Dear Valued Guest, Thank you for sharing your feedback about your stay at The Venice Hotel and Casino. We sincerely appreciate your comments and would like to clarify any misunderstandings regarding the charges.The K550 fee you mentioned was not for breakfast alone. This charge applies to an additional person staying in the room and includes a complimentary breakfast. We regret any confusion this may have caused and will work to ensure clearer communication in the future. We are sorry to hear that the breakfast did not meet your expectations. Your feedback is invaluable, and we will share it with our team to improve the quality and variety of our offerings. Thank you for noting the convenience of being able to smoke in the room, as we strive to accommodate diverse guest preferences. We are continually working to enhance the overall guest experience, and your insights will help guide our efforts. We hope you will give us another opportunity to serve you and provide a more enjoyable experience in the future. Please do not hesitate to contact us directly for any assistance. Warm regards, The Venice Hotel and Casino
Jibicaicai
Comfortable standard room
Stayed in Dec 2024
Business travelers
12 review
Posted on Dec 20, 2024
The room is the standard of Vienna in China. The service staff needs to be improved. She only cleaned once every three days and hung the old towels back. It's a bit speechless. If there is one more person staying, breakfast will be charged 20 US dollars. It's not worth 20 RMB. The only big advantage is that the room is for smoking.
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Guest User
Superior Garden Double Room
Stayed in Sep 2024
Business travelers
1 review
Outstanding
Posted on Sep 23, 2024
Facilities: Good
Sanitation: Good
Environment: Good
Service: Good
Environment: Good
Original TextTranslated by Google
Response from Property: Thank you for your kind feedback! We're thrilled to know you enjoyed our facilities, hygiene, environment, and service. Your satisfaction is our top priority, and your positive words motivate us to continue providing exceptional experiences. We look forward to welcoming you back to The Venice Hotel and Casino soon!
Guest User
Comfortable standard room
Stayed in Jun 2024
Business travelers
1 review
Outstanding
Posted on Jul 5, 2024
The overall hotel environment is good.
Original TextTranslated by Google
Response from Property: Thank you for your feedback! We're delighted to hear that you enjoyed the overall environment of The Venice Hotel and Casino. Creating a comfortable and welcoming atmosphere for our guests is always our goal. We hope to see you again soon!
Anonymous User
Silent standard room（windowless）
Stayed in Nov 2023
Business travelers
4 review
Very Good
Posted on Nov 7, 2023
how to say. . . The service couldn't keep up.
Original TextTranslated by Google
Response from Property: Thank you for your honest feedback. We're sorry to hear that our service did not meet your expectations. Your input is valuable, and we will use it to improve our service standards. If there's anything specific you would like to share, please let us know—we're committed to making your next visit a better experience.