Southern Sun Ridgeway Lusaka

Southern Sun Ridgeway Lusaka Reviews

Southern Sun Ridgeway Lusaka

Cnr. Church Road and Independence Ave, Lusaka, ZambiaView Hotel Details
Southern Sun Ridgeway Lusaka
Southern Sun Ridgeway LusakaSouthern Sun Ridgeway LusakaSouthern Sun Ridgeway Lusaka
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1 night

Southern Sun Ridgeway Lusaka Guest Reviews

4.2/5
Very Good
39 review
Verified reviews
Location4.4
Amenities4.0
Service4.2
Cleanliness4.2
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All Reviews(39)
Positive reviews(38)
Negative reviews(1)
Ncube
Standard Room
Stayed in Thg2, 2024
Solo travelers
6 review
4.0/5
Very Good
Posted on 5 Thg2, 2024
The reception was amazing and I loved the food. However I feel the hotel should invest more in their recreational facilities for example the hotel does not have a spa.The room itself was nice and the bathroom clean though not spacious as I expected.The dining area is very clean as well and I loved it.
Guest User
Stayed in Thg6, 2024
Other
0 review
5.0/5
Outstanding
Posted on 23 Thg6, 2024
I had an incredible stay at the Southern Sun Ridgeway Hotel, thanks to the outstanding service from the team! Flyness, the receptionist, was a star! She made my booking and check-in process seamless and efficient. Her warm welcome and prompt service set the tone for a fantastic stay. Special mentions to Nalwendo, the porter, who greeted me with a smile and showed me to my room with ease. Innocent from security was also very friendly and ensured my safety throughout my stay. The hotel's staff truly go above and beyond to ensure a comfortable and memorable experience. I highly recommend Southern Sun Ridgeway Hotel to anyone looking for exceptional service and a wonderful stay. Thank you, Flyness, Nalwendo, Innocent, and the entire team, for making my stay unforgettable!
Jokudu G
Stayed in Thg6, 2024
Business travelers
5.0/5
Outstanding
Posted on 21 Thg6, 2024
I have had a wonderful stay at the Southern Sun Hotel and the waiters (like Memory Banda, Natasha, Dorcas and so many others) make the say so much better - Anytime I'm in Lusaka I will be making a stop at the Musuku Restaurant for working sessions near the pond!
Response from Property: Dear Jokudug, I appreciate you taking the time to share your wonderful review of your stay at Southern Sun Ridgeway. It is a pleasure reading your review and I am delighted you had an exceptional experience during your time with us. I am most proud to know that our Musuku Restaurant team offered you such a high level of service. I will be sure to pass your kind comments onto Memory, Natasha, Dorcas and the rest of the team. I look forward to the opportunity to welcome you back one day soon. Kind regards, Ross Mackay General Manager
Guest User
Stayed in Thg6, 2024
Other
0 review
5.0/5
Outstanding
Posted on 19 Thg6, 2024
I had an incredible stay at your hotel, and as it was my first time, I was thoroughly impressed! Flyness was absolutely delightful and made my stay truly memorable. Her warm smile and helpfulness were exceptional, and she went above and beyond to ensure my comfort. The restaurant staff were also top-notch, providing excellent service throughout my stay. The swimming pool was superb, and the hotel's location was perfect. I will definitely be returning, and I can't wait to experience it all again!
Rade M
Stayed in Thg6, 2024
Business travelers
5.0/5
Outstanding
Posted on 8 Thg6, 2024
Everything was excellent, the hotel itself, the beautiful finishing, the staff (Flyness at the receptionis amazing) also restaurantstaff are so helpful, friendly, the cleanness, and the meals. The prices was also reasonable. Will definitely visit again while in Zambia.
Response from Property: Dear Samanyascorp, I appreciate you taking the time to share your wonderful review of your recent stay at Southern Sun Ridgeway. I am proud to know our team offered you an exceptional experience during your time with us, particularly Flyness at our Reception and the Restaurant team. The entire team works towards offering our guests a memorable time at our hotel and I am delighted that this was the case for you. I look forward to welcoming you back on your next visit to Lusaka. Kind regards, Ross Mackay General Manager
LaughOften27
Stayed in Thg4, 2024
Family
5.0/5
Outstanding
Posted on 19 Thg4, 2024
Excellent staff throughout the hotel, who were all friendly, respectful and helpful. Lovely garden, spotless and comfortable. Highly recommended.
Response from Property: Dear LaughOften27, Thank you for taking the time to share your review of your recent stay at Southern Sun Ridgeway. It was a pleasure having you stay with us during your time in Lusaka and the entire team is delighted that you had an excellent experience. I am most proud that you found our team to be friendly, respectful and helpful. I appreciate your recommendation and I hope that we have the opportunity to welcome you back in the future. Kind regards, Ross Mackay General Manager
Alex L
Stayed in Thg1, 2024
Business travelers
5.0/5
Outstanding
Posted on 19 Thg1, 2024
Very pleasant stay. Bed was extremely comfortable, room was spotless, breakfast was also very good. I would definitely recommend to anyone coming through Lusaka. I was also happy with the speed of the WiFi, which seemed stable the whole stay. Thanks!
Response from Property: Dear Alex, It was a pleasure having you stay with us and thank you for taking the time to share your wonderful review of Southern Sun Ridgeway. The team and I appreciate your valuable feedback and we are delighted that you had a great experience during your time with us. We are pleased that you enjoyed our comfortable beds, cleanliness, breakfast offerings, and the stable Wi-Fi at the hotel. I hope we have an opportunity to welcome you back soon. Kind regards, Ross Mackay General Manager
Meander55989129088
Stayed in Thg12, 2023
Friends
5.0/5
Outstanding
Posted on 23 Thg12, 2023
Perfect quality stay, friendly staff and very nice rooms. The food was high quality and the reception was always helpful for any problem. The reception will also helpful for any activities in the city of Lusaka. I would certainly recommend this stay for friends and business trips.
Response from Property: Dear Tim, I appreciate you taking the time to shar your wonderful review of your time spent with us at Southern Sun Ridgeway. The team and I are delighted that you found your stay with us to be perfect and that our reception team in particular was so helpful and proactive. I am also glad to know that you enjoyed our rooms and the quality of the food our chefs had prepared for you. Thank you once again and I hope that we are able to welcome you back in the near future. Kind regards, Ross Mackay General Manager
Yeabkal Tessema M
Stayed in Thg12, 2023
Business travelers
4.0/5
Very Good
Posted on 2 Thg12, 2023
Great environment - very nice people. Very hospitable! The place has really nice area where you can seat and eat, while enjoying the view of a small artificial pond with real crocodiles fishes and bird nests all over! So lovely!
Response from Property: Dear Yeabkaltessemam, Thank you for taking the time to share your review of Southern Sun Ridgeway with us. The team and I are most pleased that you chose to stay with us during your recent stay in Lusaka and we are thrilled that you had a great experience at our hotel. I am delighted that you enjoyed our environment and that you found our team to be so hospitable and friendly. The team strives to ensure that all our guests are well taken care of and I am proud to know that this was the case for you. I hope we are able to welcome you back in the near future. Kind regards, Ross Mackay General Manager
henry m
Stayed in Thg12, 2023
Solo travelers
5.0/5
Outstanding
Posted on 1 Thg12, 2023
Excellent customer service from staff I interacted with at the reception desk,Ms.Flyness to be precise and also restaurant staff. The guest cocktail on Wednesday night was a humbling gesture from the hotel management, Mr.Cephas, thank you for being our host and the opportunity to interact with other guests.
Response from Property: Dear Henry, Thank you for choosing to stay at Southern Sun Ridgeway, it was a pleasure having you here. I appreciate you taking the time to share your review with us and I am delighted that you had an excellent experience at our hotel. I am very proud that both Flyness and Cephas ensured that they looked after you during your stay. I will be sure to pass your kind comments onto both of them as well as the rest of the team. I hope we have the opportunity to welcome you back in the near future. Kind regards, Ross Mackay General Manager
Judy
Stayed in Thg9, 2023
Other
5.0/5
Outstanding
Posted on 20 Thg9, 2023
The staff at Southern Sun are exceptional. Thank you for all the attention you give to every detail in making my stay pleasant.
Johan
Stayed in Thg11, 2023
Family
5.0/5
Outstanding
Posted on 12 Thg11, 2023
Excellent staff. Friendly and helpful. Walking distance from national museum
Munodawafa
Stayed in Thg10, 2023
Business travelers
3.0/5
Posted on 6 Thg10, 2023
The tv Signal quality was very bad, wifi network kept booting. Food was exquisite
Wayne
Stayed in Thg3, 2024
Business travelers
4.0/5
Very Good
Posted on 16 Thg3, 2024
Still my favorite place to stay in Lusaka
Guest User
Stayed in Thg6, 2023
Other
0 review
5.0/5
Outstanding
Posted on 4 Thg6, 2023
This was my first experience at this hotel. I've travelled to Lusaka for many years but where I normally stay is now a bit tired so I looked for another option. The rooms are newish and comfortable and clean. Breakfast variety is not the biggest but it's fresh and appealing. Service can be a bit slow but this is normal for Lusaka. The staff are very friendly and willing. Good to see the manager around all the time. I'll be back.
Response from Property: Dear Martha P, Thank you for taking the time to share your review of Southern Sun Ridgeway with us on TripAdvisor. I appreciate your comments and I am pleased that after many years of travelling to Lusaka, you stayed with us. It is a pleasure knowing that in general you were satisfied with your experience and that you found our rooms, breakfast and friendly team to be a highlight for you during your time with us. Thank you for pointing out our lapse in service, this will be taken up with the team. I look forward to welcoming you back to Southern Sun Ridgeway the next time you visit Lusaka. Kind regards, Ross Mackay General Manager