Hotel Guia Reviews
Hotel Guia
No.1-5 Songshan Road, Macau, ChinaView Hotel Details
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1 night
Hotel Guia Guest Reviews
4.5/5
Great
1445 review
Verified reviewsLocation4.4
Amenities4.4
Service4.5
Cleanliness4.5
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All Reviews(1445)
Positive reviews(1401)
Reviews with photos/video(448)
Classy environment(137)
Loved the view(72)
Friendly front desk staff(47)
Offers pick-up/drop-offs(39)
Close to scenic area(21)
Tasty restaurant(20)
Convenient public transportation(16)
Poor Internet(8)
Negative reviews(44)
Guest User
Standard Double Room
Stayed in May 2024
Friends
4 review
Posted on Jun 20, 2024
The location is near to the central but need to walk a slope or staircase to reach. The room is simple and nice.
Response from Property: Dear guests: Hello! The hotel is located in the business district. This location provides guests with great convenience for eating, accommodation, traveling, entertainment, and shopping. The hotel's enthusiastic staff will escort you during your trip. If you have any questions during your stay, you can contact the hotel. Front desk colleagues, we hope to use our continuous efforts to win your 5-point praise next time! Welcome!
Weichen
Standard Double Room
Stayed in Apr 2024
Solo travelers
1 review
Very Good
Posted on Apr 27, 2024
Quite but close to everything. Comfortable and spacious room.
Response from Property: Dear guest, thank you for your love and recognition of Guia. Guia has been working hard to create a warm and comfortable home experience for travelers, and we hope that we can add joy to your vacation. The hotel looks forward to your stay again!
aries84
Standard Double Room
Stayed in Mar 2024
Solo travelers
2 review
Posted on Mar 18, 2024
good location,nice and clean hotel.. highly recommendable hotel
Response from Property: Dear guest, I am very happy to leave a deep impression on you. I hope this beautiful city can leave you with a beautiful memory. Looking forward to your next visit.
Guest User
Standard Double Room
Stayed in Oct 2023
Solo travelers
25 review
Outstanding
Posted on Dec 6, 2023
The location is easy to find, and the environment is also good. The waiter Ma upgraded the room and has a good attitude. I recommend this hotel to stay. You can see the night view of Macao on the rooftop.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel in all aspects. Everything we do is only to bring a different vacation experience to every guest. Seeing your satisfaction and affirmation, we are truly moved and will continue to work hard to prepare for your return at any time.
Zhenni
Standard Double Room
Stayed in Apr 2024
Solo travelers
2 review
Outstanding
Posted on May 18, 2024
Okoko
Response from Property: Dear guest, thank you for your love and recognition of Guia. Guia has been working hard to create a warm and comfortable home experience for travelers, and we hope that we can add joy and touch to your vacation. The hotel looks forward to your stay again!
Celia
Standard Double Room
Stayed in Oct 2023
Friends
1 review
Posted on Oct 27, 2023
Great view outside my window!
Good service at reception. My friend got free upgrade on her birthday stay.
Response from Property: Dear guests: Hello! Thank you for your perfect comments. Your support and encouragement are the biggest motivation for us to move forward. Looking forward to your visit again!
Anonymous User
Standard Double Room
Stayed in Apr 2024
Friends
5 review
Outstanding
Posted on May 11, 2024
Helpful staffs and comfy room. Great location and it is closed to main attractions in Macau.
Response from Property: Dear guest, thank you for your love and recognition of Guia. Guia has been working hard to create a warm and comfortable home experience for travelers, and we hope that we can add joy and touch to your vacation. The hotel looks forward to your stay again!
Hui Lee
Standard Double Room
Stayed in Apr 2024
Friends
1 review
Posted on Apr 5, 2024
Have the opportunity to improve in the future. The apperance and behaviour of Front office girls need more training.
Response from Property: Dear guests, we apologize for not being satisfied with this stay. Your valuable advice is very important to us. We have responded to the relevant department heads and will definitely retrain the hotel service staff to ensure that we can provide you with a more comfortable service next time. I hope you forgive me. Finally, thank you once again for your comments and suggestions. If you come to Macau next time, I hope to book this hotel again, give us a chance to apologize, I hope you can see different us!
Guest User
Standard Double Room
Stayed in Sep 2023
Couples
14 review
Posted on Oct 3, 2023
Booked a room with a mountain view and was put in a dark room with no window because "double beds were limited". Disappointing as staff did not communicate this at check-in, would have rather had single beds with a window.
Response from Property: Dear guests, hello! Thank you very much for choosing the G Hotel! We apologize for not being satisfied with this stay. We will do a good job in every service link, to live up to your high expectations for the hotel! I hope you can become your home in Macao! We sincerely look forward to your presence again! Thanks!
Manz shah Thakuri
Standard Double Room
Stayed in Feb 2024
Friends
5 review
Posted on Feb 23, 2024
That day I wants to check in early and they provide me to check in early so thanks to all
Response from Property: Dear guests, thank you for your comments! The hotel advocates "heart service", we are trying to find the opportunity to provide you with service, to provide you with a more satisfied, more comfortable rest environment! Your satisfaction is our pursuit! Looking forward to your visit again.
Guest User
Standard Double Room
Stayed in Mar 2024
Family
2 review
Outstanding
Posted on Apr 1, 2024
Second time stay here, good location
And surprise to get an upgrade this time
Response from Property: Dear guests: Thank you for your perfect comments. The hotel is constantly working hard to create a warm and comfortable living environment for the guests. Looking forward to your visit again!
Guest User
Standard Double Room
Stayed in Jan 2024
Friends
7 review
Outstanding
Posted on Jan 29, 2024
Very nice hotel situated near the center. Many touristic spots are within 20 min walk and there are busstops nearby
Response from Property: Dear guest: Hello! Thank you for your full five point evaluation of us. We will continue to work hard with your encouragement and support, and believe that we will definitely do better! Thank you for your continuous support!
Guest User
Standard Double Room
Stayed in Jul 2023
Family
1 review
Outstanding
Posted on Jul 12, 2023
We love the view face to Shang San mountain that we are not expecting it is so beautiful and feeling refresh after wake up at the morning or a long day walk…we also bought 4 boxes of cheese nut cookie for discount…for sure we will come again next time and recommend to our friends 👍👍👍
Response from Property: Dear guests: I am very glad to learn from your message that you have left such a good impression. I hope you can continue to pay attention to Guia hotel in the future and tell us more feelings and experiences when you stay in the future. We sincerely look forward to your visit again!
Ben
Standard Double Room
Stayed in Dec 2023
Solo travelers
1 review
Posted on Dec 30, 2023
Vintage feel of hotel..old and classic.. service is fair except for wine glasses I requested, they said I need to wash myself
Response from Property: Thank you for choosing our hotel. The overall style of the hotel is retro European architecture. If you have any questions during your stay, you can contact the front desk and we are always available 24 hours a day. Looking forward to your next visit!
yayglay
Standard Double Room
Stayed in Jun 2023
Friends
3 review
Outstanding
Posted on Jul 17, 2023
I was amaze with how affordable and clean this hotel was. Love the view of our room. I definitely recommend this hotel.
Response from Property: Dear guests, thank you for your comments! The hotel advocates "heart service", we are trying to find the opportunity to provide you with service, to provide you with a more satisfied, more comfortable rest environment! Your satisfaction is our pursuit! Looking forward to your visit again.