Anonymous User
December 11, 2023
Some employees (tall white people wearing glasses) seem very blunt and authoritarian toward Asians.
The location and time of the breakfast restaurant were not explained at check-in, and when I tried to inquire by phone after entering the room, the phone was broken.
When I went to the lobby and spoke to him, he had a brusque look on his face and said nothing, pointing to the restaurant attached to the hotel with his finger, pouting, and saying it was 8am.
The phone was broken and I asked for a shower gown and slippers, but no shower gown! I screamed.
And the slippers aren't there right now. They said they would bring them when I went up to fix the phone, but they didn't come and they weren't there when I came back after going out the next day.
I went back to the lobby and saw another staff member, so I asked for them and they gave me slippers right on the spot. (He was a serious man without glasses.)
I was very offended by a tall, white man with glasses and slightly curly hair who bluntly responded to my requests and inquiries only in Spanish and not in English.
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