Herald Suites Polaris Reviews

Overall is satisfied with my accommodation budget. Here I listed 3 advantages and disadvantages. Advantage: 1. The room is really a classic design and the staff is really nice & helpful. 2. Bath tub is really a bonus with this pricing. 3. The location is nearby the pub & bar area in Makati and there is many restaurant with walking distance. There is also some good massage place with walking distance as well. Disadvantage: 1. The air conditioning is really an old school version and it is not really cooling the room even the max fan speed + 16 deg Cel. The room noise insulation is not really good as you can hear the door open/close from your neighbors rooms. 2. Due to it is located near the pub and bar area, the environment is not really kids friendly. Definitely is not a problem if you are an adult. 3. The breakfast is not a buffet style and you only can order one set main course + coffee or tee. Juice and water is free flow. However the breakfast is quite nice.

I've always liked the 'old grand' look of this hotel; the view of the lobby from the 4F is so lovely. Hotel is small but such an amazing find . The staff is really awesome; from the guard, to the reception, to the kitchen staff and housekeeping. I love their Filipino breakfast but the continental meal can be better; otherwise, all good! My husband and I enjoyed our stay here. 🩷

Wifi is not stable, and I had to work while staying there. They did provide solutions, but still not stable connection. I asked for toiletries, but shampoo is not available. I almost want to move to another place if I wasn't busy with work and got a lot of clients that time.

We were supposed to stay in Herald suites Polaris due to my brother unfamiliarity with the location, we went to Herald Suites to asked them to if we can stay there instead. They allowed us and enjoyed our stay. Thank you so much for your kindness and great service.

Wifi virtually non-existent as you’ll be disconnected after 1min. Breakfast was decent. Air conditioner is noisy.

Very clean.

Place is accessible and clean Staff is very friendly and accommodating

the place is the best for visiting makati area. security is okey ang clean.

Overall good service staff nice But there is wifi problem we face 3days poor connection We use our Roaming Another services good

Pros- Cosy Comfortable Hotel, easily one of the best in the area. Cons- Front reception staff in serious need of skills upgrading and courtesy. Completely inflexible and inconsiderate to guests needs and comfort. One example Booked a room with breakfast for 2.... Refused to serve second breakfast. As one occupant could not make it , hotel cited guest must be present! And to make matters worse refused to serve a 2nd cup of coffee ( which was allowed) saying I had ordered tea earlier I can only order tea!! When I objected , then was served. Completely oblivious to guests being welcome. Shocking. Only in the Phillipines.!

Nice and clean hotel. What I liked most was the ambiance and the concept itself of the whole hotel. Love it . Hope to comeback one day soon.

Generally we like the hotel and its interior deco. It is really beautiful and amaze. Perhaps the quality of beds and curtain could be improved for better in room experience.

The concerns which should be improve & addressed asap, are 1) Key cards shall be functional/upgraded, 2) Bathtub has a crack at room 208. But overall assessment is excellent for us who are used to to lived in Makati City for a long time.

Comfortable and safe hotel (it looks like a five star hotel) with nice, helpful and accommodating staff. Some (minor?) issues such as a blackout curtain which you can only close 2/3 of the way (rendering it useless, why???), a chiller instead of a true small fridge, and most serious issue (for me) is a lack of a swimming pool! Breakfast was far better a few years ago (when I first stayed here). I will gladly book this hotel again (in spite of the shortcomings).