To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(61)
Positive reviews(58)
Reviews with photos/video(15)
Awesome stay(22)
Great service(13)
Convenient location(4)
Negative reviews(3)
Lim
Standard Room 1 Double bed
Stayed in Jun 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jun 18, 2024
Overall is satisfied with my accommodation budget. Here I listed 3 advantages and disadvantages.
Advantage:
1. The room is really a classic design and the staff is really nice & helpful.
2. Bath tub is really a bonus with this pricing.
3. The location is nearby the pub & bar area in Makati and there is many restaurant with walking distance. There is also some good massage place with walking distance as well.
Disadvantage:
1. The air conditioning is really an old school version and it is not really cooling the room even the max fan speed + 16 deg Cel. The room noise insulation is not really good as you can hear the door open/close from your neighbors rooms.
2. Due to it is located near the pub and bar area, the environment is not really kids friendly. Definitely is not a problem if you are an adult.
3. The breakfast is not a buffet style and you only can order one set main course + coffee or tee. Juice and water is free flow. However the breakfast is quite nice.
KamustaNaman -
Standard Room 1 Double bed
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jul 22, 2024
I've always liked the 'old grand' look of this hotel; the view of the lobby from the 4F is so lovely. Hotel is small but such an amazing find . The staff is really awesome; from the guard, to the reception, to the kitchen staff and housekeeping. I love their Filipino breakfast but the continental meal can be better; otherwise, all good! My husband and I enjoyed our stay here. 🩷
Melanie
Standard Room
Stayed in Jan 2024
Solo travelers
1 review
3.7/5
Posted on Feb 2, 2024
Wifi is not stable, and I had to work while staying there. They did provide solutions, but still not stable connection. I asked for toiletries, but shampoo is not available. I almost want to move to another place if I wasn't busy with work and got a lot of clients that time.
Guest User
Standard Room 2 Single bed
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 30, 2024
We were supposed to stay in Herald suites Polaris due to my brother unfamiliarity with the location, we went to Herald Suites to asked them to if we can stay there instead. They allowed us and enjoyed our stay. Thank you so much for your kindness and great service.
Guest User
Standard Room 1 Double bed
Stayed in Dec 2023
Other
3 review
3.5/5
Posted on Dec 31, 2023
Wifi virtually non-existent as you’ll be disconnected after 1min. Breakfast was decent. Air conditioner is noisy.
Guest User
Standard Room 1 Double bed
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Very clean.
Jessel
Standard Room
Stayed in Sep 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Sep 23, 2023
Place is accessible and clean
Staff is very friendly and accommodating
Response from Property: Greetings from Herald Suites Hotels! Thank you for staying with us and leaving us with positive feedback. Your feedback is greatly appreciated. We look forward to welcoming you again. Stay safe!
Saito
Standard Room 2 Single bed
Stayed in Mar 2024
Business travelers
9 review
4.2/5
Very Good
Posted on Mar 4, 2024
the place is the best for visiting makati area.
security is okey ang clean.
Riaz Tauqeer
Standard Room
Stayed in Dec 2023
Travel with friends
18 review
4.5/5
Great
Posted on Dec 13, 2023
Overall good service staff nice
But there is wifi problem we face 3days poor connection
We use our Roaming
Another services good
GILL JACK
Standard Room
Stayed in Dec 2023
Travel with friends
1 review
3.2/5
Posted on Dec 5, 2023
Pros- Cosy Comfortable Hotel, easily one of the best in the area.
Cons- Front reception staff in serious need of skills upgrading and courtesy. Completely inflexible and inconsiderate to guests needs and comfort.
One example Booked a room with breakfast for 2....
Refused to serve second breakfast. As one occupant could not make it , hotel cited guest must be present!
And to make matters worse refused to serve a 2nd cup of coffee ( which was allowed) saying I had ordered tea earlier I can only order tea!! When I objected , then was served.
Completely oblivious to guests being welcome.
Shocking.
Only in the Phillipines.!
Guest User
Standard Room 1 Double bed
Stayed in Nov 2023
Couples
1 review
4.7/5
Amazing
Posted on Dec 8, 2023
Nice and clean hotel. What I liked most was the ambiance and the concept itself of the whole hotel.
Love it . Hope to comeback one day soon.
Guest User
Standard Room 2 Single bed
Stayed in May 2023
Business travelers
74 review
4.7/5
Amazing
Posted on May 26, 2023
Generally we like the hotel and its interior deco. It is really beautiful and amaze. Perhaps the quality of beds and curtain could be improved for better in room experience.
Response from Property: Greetings from Herald Suites Hotels! Thank you for staying with us and leaving us feedback regarding your stay. We are glad that you appreciated our staff and room amenities. As for your concerns, while our teams are doing their best to assist you and make you comfortable during your stay, our apologies if this still did not match your expectations. Rest assured that this will be escalated to the proper department involved. You may want to check out our other Herald hotels in the area. Stay safe!
Guest User
Standard Room
Stayed in Oct 2023
Family
1 review
4.7/5
Amazing
Posted on Nov 13, 2023
The concerns which should be improve & addressed asap, are 1) Key cards shall be functional/upgraded, 2) Bathtub has a crack at room 208. But overall assessment is excellent for us who are used to to lived in Makati City for a long time.
Guest User
Standard Room
Stayed in Sep 2023
Solo travelers
27 review
4.2/5
Very Good
Posted on Sep 10, 2023
Comfortable and safe hotel (it looks like a five star hotel) with nice, helpful and accommodating staff. Some (minor?) issues such as a blackout curtain which you can only close 2/3 of the way (rendering it useless, why???), a chiller instead of a true small fridge, and most serious issue (for me) is a lack of a swimming pool! Breakfast was far better a few years ago (when I first stayed here). I will gladly book this hotel again (in spite of the shortcomings).
Response from Property: Greetings from Herald Suites Hotels! Thank you for staying with us and leaving us with positive feedback. Your feedback is greatly appreciated. We look forward to welcoming you again. Stay safe!
Tyson
Standard Room 2 Single bed
Stayed in Feb 2024
Solo travelers
33 review
4.7/5
Amazing
Posted on Feb 17, 2024
Overall good hotel but yet again problems with wifi
Response from Property: Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read your guest review. We apologized for the WIFI problem. Hope to see you again here.