7862 Makati Ave. Cor. Kalayaan Ave. Poblacion, Makati, Metro Manila, 1210, PhilippinesView Hotel Details
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Oakwood Makati Avenue Guest Reviews
4.2/5
Very Good
29 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.0
Service3.9
Cleanliness4.6
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All reviews(29)
Positive reviews(20)
Reviews with photos/video(9)
Negative reviews(9)
Guest User
2 BR Deluxe Suite
Stayed in Jul 2024
Family
1 review
3.7/5
Posted on Jul 29, 2024
Spa was mediocre. They need to improve on customer experience. Massage room too cold and no way to adjust temperature. No heated bed. Had to ask for more towels to keep me warm. Didn’t smell like a spa. Little musty. Therapist was good though.
The rooms are well appointed and very spacious. Complete with kitchen in a 2BR Suite. Bathtub too high for short people and may cause accidents. There’s a washer dryer combo that technically only washed clothes and kept clothes damp. The dryer was not efficient and we checked out with still damp clothes. 3 associates came to the room and tried to solve the problem. Their suggestion was to wash the clothes again so it will trigger the dry cycle. Never worked. Waste of time and energy. Dryer should dry clothes. Period.
Breakfast selection was good. Saw a little cockroach walk around the sushi area. 😲
The area can get so much traffic. Kalayaan Ave can get crazy busy. Give enough time and clear directions for your Grab diver if you want to make your appointments on time.
OVERALL GOOD VALUE FOR MONEY!
6/16
Response from Property: Thank you for sharing your detailed feedback with us. We appreciate your observations regarding our spa and apologize for the inconveniences you experienced. Your comments about the temperature in the massage room, the need for additional towels, and the ambiance are duly noted, and we will work on addressing these issues to enhance our guests' comfort.We're glad to hear you enjoyed our spacious and well-appointed rooms, including the kitchen in the 2BR Suite, despite the bathtub height concern and the washer dryer's performance. Your experience with the dryer is certainly not typical and we apologize for the inconvenience caused. Rest assured, we will look into improving this aspect to ensure a more efficient service.Regarding breakfast, we apologize for the incident you encountered and assure you that we have taken steps to address this matter with our team to prevent recurrence.We value your feedback as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future to provide you with a more seamless and enjoyable experience. Thank you again for your review and for choosing to stay with us.
Andrew Poh
Studio Premier Suite
Stayed in Jul 2024
Business travelers
74 review
4.5/5
Great
Posted on Aug 3, 2024
Good location & nice swimming pool that is shared with I’M Hotel in the same building.
Spacious & Comfortable room too.
Response from Property: Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location, shared swimming pool with I'M Hotel, and found our rooms spacious and comfortable. Your kind words are greatly appreciated, and we look forward to welcoming you back on your next visit!
Bj Isip
Studio Premier Suite
Stayed in Jul 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Jul 15, 2024
I highly recommend this hotel. The location is perfect, value for money. The room where I stayed is so spacious. Hotel staff are very courteous. I will definitely go back to this hotel.
Response from Property: Thank you so much for your excellent review and recommendation! We're thrilled to hear that you had a wonderful stay with us and that you enjoyed our perfect location, spacious rooms, and courteous staff. Your feedback means a lot to us, and we can't wait to welcome you back to our hotel for another fantastic experience soon!
Guest User
Studio Premier Suite
Stayed in Jun 2024
Couples
1 review
3.7/5
Posted on Jun 3, 2024
Reservation listed it has lounge access and washing machine amenities. These were inaccurate. Took us a long time to settle this with front desk.
Response from Property: Thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding the inaccuracies in amenities listed. Your feedback is valuable and will help us improve our service.
BellCherng
Studio Premier Suite
Stayed in Jul 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Jul 23, 2024
Room is big, can enjoy free sauna and onsen, easy access to restaurants
Response from Property: Thank you so much for your glowing review! We're thrilled to hear that you had a perfect stay with us and enjoyed our spacious rooms, complimentary sauna and onsen facilities, as well as the convenient access to restaurants. Your feedback means a lot to us, and we look forward to welcoming you back for another fantastic experience soon!
decastrophe
Studio Premier Suite
Stayed in May 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on May 4, 2024
Overall, my stay was pleasant, although it did have its hiccups.
There was a slight delay during check-in as my booking through the app didn't reflect on time, resulting in about an hour of waiting.
However, the staff accommodated my request for a room on the same floor as my friends, which was appreciated.
Unfortunately, the air conditioning in the room wasn't as cold as expected and compared to my friends’ room, requiring multiple reports to have it fixed.
Despite these minor inconveniences, I still enjoyed a nice quick break and found the hotel itself to be great.
Response from Property: Thank you for your feedback and for highlighting both the positives and areas where we can improve. We apologize for the delay during check-in and the issues with the air conditioning. Your comments are valuable to us, and we'll use them to enhance our service. We're glad you still had a pleasant stay overall and hope to welcome you back soon!
Johnnietrader
Studio Premier Suite
Stayed in Mar 2024
Family
34 review
5.0/5
Outstanding
Posted on May 16, 2024
Extreme Lu amazing view. You couldn't imagine how good the view was
Response from Property: Thank you for your wonderful feedback! We're delighted to hear you enjoyed the amazing view. We hope to welcome you back soon!
Guest User
1BR Suite
Stayed in Jul 2024
Family
23 review
3.5/5
Posted on Jul 12, 2024
This was my favorite hotel in the philippines. Until the last trip where we were blamed for smoking in the room. Which the staff clearly tells you you can do on the balcony. Upon check out, they seen a cigarette butt. In the trash can and then charged me.An additional ten thousand pesos. Asking for the policy on smoking, it states nowhere that the room cannot have cigarette butts and things of that nature within the waistcans. After questioning the staff regarding the fine the Staff constantly told me you could smoke on the balcony.But not in the room. But then continue to find me for smoking in the room, even though the smoke detector did not deploy. I think in front of them about the problem.And they left me sitting in the lobby for over an hour and a half for a manager to contact me. The rooms also lack certain items that they claim. They have some have washers machines some don't. Beware of the bath and the shower they're super. Tall and super dangerous to climb in and out of i'm not sure who designed that, but they need to go back and look at the architecture. For some reason, the first time i've ever seen in my forty years of life, someone decided to put the bathroom lock on the bottom of the door i'm not sure what they decided to accomplish with this, but even when I tried to lock the door it was unlockable. The views are beautiful, however, and the pool downstairs is pretty nice. The spa though sucks, however, because you have to take 2 elevator rides to actually get to where you're going right running around the hotel in a bath robe... The room denies and the layout's good spokennoise but with the recent issues with a ten thousand peso fine For no fault Of our own and the staff leaving me hanging while running away and not confronting the issue.I will not be staying at oakwood again.
Response from Property: Thank you for sharing your experience with us. We apologize for the issues you encountered during your recent stay, particularly regarding the smoking policy and the inconvenience caused by our staff's response. We understand your frustration and regret any misunderstanding regarding the smoking regulations.Your feedback regarding the room amenities and bathroom layout is noted, and we will review these concerns internally to ensure a more comfortable experience for our guests in the future.We appreciate your feedback as it helps us to improve our services. Should you reconsider, we would appreciate the opportunity to discuss your concerns further and hopefully restore your faith in our hotel.
Gee_the_explorer
Studio Premier Suite
Stayed in May 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on May 5, 2024
It is clean and spacious.
Response from Property: Thank you for your perfect rating and kind words! We're glad you found everything clean and spacious. We look forward to welcoming you again soon!
Anonymous User
Studio Premier Suite
Stayed in Mar 2024
Couples
3 review
3.7/5
Posted on Mar 19, 2024
Really modern hotel room, with well thought-out design that makes the studio feel like a One Bedroom Suite, in the same building and sharing facilities with I’M Hotel. We received a little welcome snack and card.
We loved that when we requested late Check-Out we were allowed to check out at 2 P.M.
Small annoyances included not being able to have the booking added to the asr app as advertised and not being offered a water pitcher as mentioned on the Check-In document we received.
The views were good but not overwhelming, I guess it’s a good idea to request a higher floor.
Overall we would recommend the hotel and would stay here again.
Response from Property: Thank you for your detailed feedback and recommendations. We're glad you enjoyed the modern design and amenities, as well as the flexibility with late check-out. We apologize for the issues with the app booking and the water pitcher oversight. Your comments will help us improve our service. We look forward to welcoming you back for another stay!
Anonymous User
Studio Premier Suite
Stayed in Mar 2024
Solo travelers
7 review
2.5/5
Posted on Mar 9, 2024
My worst hotel stay in Manila due to staff acting like prison guards. They focus primarily on protecting the hotel from damage, not on guest satisfaction. I saw over 30 employees and no one smiled. I only stayed one night and changed the hotel to another one. Check-in took 20 minutes. Check out took 40 minutes. I asked for a quiet room, away from elevators and other noise. They gave me the room closest to the elevators. There was loud music playing from the rooftop bar and other places in the area until 2 a.m. I slept less than 5 hours. The washing machine didn't dry the clothes, so I have to wash the clothes again and dry them in another hotel. The bathroom is a joke, a huge flood after every shower. At check-out, they inspect the room like in a car rental company when returning the car and charge a fee, e.g. for dirty towels with blood on them :) I have been to over 500 hotels around the world and have never experienced this type of hotel policy. Towels are easy to wash, so why do guests have to pay for new ones? I didn't have to pay extra for anything, but keeping the room tidy like in a museum was a bit stressful :) Anyway, I won't come back and I don't recommend this hotel.
Response from Property: Thank you for sharing your experience with us. We apologize for falling short of your expectations and for the issues you encountered during your stay. Your feedback is important to us, and we will use it to address and improve upon these areas. We regret that we did not meet your satisfaction this time and appreciate your honesty.
Guest User
1BR Suite
Stayed in Jun 2024
Family
5 review
4.5/5
Great
Posted on Jun 17, 2024
Area is noisy at night but room, and service are top notch
Response from Property: Thank you for your feedback! We're glad you enjoyed our top-notch rooms and service despite the noise in the area at night. Your comments are appreciated, and we look forward to welcoming you back soon.
Ümit
Studio Premier Suite
Stayed in May 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on May 18, 2024
Very comfortable room, so nice swimming pool, breakfast so so
Response from Property: We are happy that you enjoyed your stay with us! We hope to see you again soon!