Glorietta Mall, Palm Dr, Makati, Metro Manila, 1224, PhilippinesView Hotel Details
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Holiday Inn & Suites Makati, an IHG Hotel Guest Reviews
4.3/5
Very Good
69 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.1
Service4.4
Cleanliness4.2
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All reviews(69)
Positive reviews(67)
Reviews with photos/video(9)
Awesome stay(21)
Great service(18)
Near shopping area(14)
Convenient for shopping(9)
Delicious breakfast(5)
Negative reviews(2)
La Tigresa Stories
Standard Room
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 26, 2024
The hotel room is accessible to almost everything. May malapit na malls and korean store which my son loves.
Response from Property: Dear La Tigresa Stories,Thank you for your feedback! We're delighted to hear that you found our hotel conveniently located and that your son enjoyed the nearby mall and stores. We strive to provide a comfortable and accessible stay for all our guests. We look forward to welcoming you back soon!Best regards,Holiday Inn & Suites Makati
Guest User
Standard Room
Stayed in Feb 2024
Couples
10 review
5.0/5
Outstanding
Posted on Mar 1, 2024
It's our 2nd time here because this place is very near to malls. The hotel is connected to G4. There's a lot of restaurants nearby. Also, it's because we miss drinking their draft beer. Unfortunately, it was unavailable so we tried something else. The deep fried chicken was a bit expensive to its taste. It's very salty. It did not meet our expectation for 650 pesos. On a brighter side, the staff were helpful and friendly. They always greet you even when you're just passing by.
Response from Property: Dear valued guest,Thank you for choosing to stay with us for the second time and for sharing your feedback. We're glad to hear that our convenient location near malls and restaurants, as well as our connection to Glorietta 4, contributed to your decision to return. We apologize for the inconvenience regarding the unavailability of draft beer during your visit and for the disappointment with the deep-fried chicken. Your feedback regarding the pricing and taste will be shared with our culinary team for review and improvement.On a positive note, we're delighted that our staff were able to provide you with helpful and friendly service throughout your stay. We greatly appreciate your recognition of their efforts to make your experience enjoyable.We value your feedback and hope to have the opportunity to welcome you back for a more satisfying experience in the future. We look forward to serving you again soon.Warm regards, Holiday Inn & Suites Makati
Anonymous User
Standard Room
Stayed in Jan 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Jan 19, 2024
The service was very awesome and excellent, all the hotel guest being treated nicely. Feel warm seeing the hotel staff always smiling and greeting the hotel guest.
Karl
1 King Standard Lounge Access
Stayed in Jun 2024
Family
32 review
2.5/5
Posted on Jun 9, 2024
Dirty hotel very depressing club lounge this hotel needs closing down and a full revamp its the worst holiday inn i have ever stayed in and if you are old or disable its not possible to shower as you have to climb into a bath which is high and dangerous the carpets in the bedroom are filthy as i say this hotel needs closing down .
Response from Property: Dear Karl,Thank you for sharing your feedback regarding your recent stay at our hotel. We are genuinely sorry to hear about your disappointing experience.We deeply regret that the cleanliness and condition of the hotel did not meet your expectations. Your comments about the club lounge, the bathroom accessibility, and the condition of the carpets are concerning and do not reflect the standards we strive to maintain.Please be assured that your feedback has been taken seriously. We are currently reviewing the issues you highlighted and will address them to ensure immediate improvements.We understand the importance of providing a safe and comfortable environment for all our guests, including those with mobility challenges. Your comments will be used to assess and improve our facilities to ensure they are more accessible and user-friendly.We sincerely apologize for the inconvenience and frustration you experienced. We hope you will consider giving us another opportunity in the future to provide you with the exceptional service and comfort that you deserve. Thank you for bringing these issues to our attention.Best regards,Holiday Inn & Suites Makati
YuRicky
1 King Standard Lounge Access
Stayed in May 2024
Business travelers
16 review
4.0/5
Very Good
Posted on May 18, 2024
good location, friendly and helpful staff.
Nice restaurant and close by shopping mall
will rebook again
Response from Property: Dear YuRicky,Thank you for your kind words! We're delighted to hear that you enjoyed your experience with us. Your feedback means a lot to us and motivates us to continue delivering excellent service. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati
Guest User
1 King Bed Standard High Floor
Stayed in Apr 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Apr 28, 2024
The hotel rooms are great and the staff is really efficient and kind.
The breakfast is tasty with a lot of choice even when crowded.
The swimming pool is nice.
Response from Property: Dear Valued Guest,We're so pleased to hear that you're happy with our service. Your satisfaction is our priority. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati
Guest User
Standard Room
Stayed in Mar 2024
Couples
18 review
4.5/5
Great
Posted on Mar 16, 2024
bed was very comfortable, breakfast spread was excellent, cr ventilation needs to be repaired, and of course service and location is the best as always
Response from Property: Dear Valued Guest,Thank you for sharing your experience with us! We're delighted to hear that you found the bed very comfortable and enjoyed our excellent breakfast spread. We apologize for any inconvenience caused by the ventilation issue and assure you that we will address it promptly. It's wonderful to know that you appreciated our consistent excellent service and convenient location. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay. Best regards,Holiday Inn & Suites Makati
Ic3milo
Standard Room
Stayed in Aug 2023
Business travelers
18 review
4.7/5
Amazing
Posted on Sep 1, 2023
A very nicely located hotel at the heart of Makati and Greenbelt shopping area. Lotsa shops and restaurants around so not to worry. 2nd stay here, service of staffs were awesome. Just that the room are a little dark and cleaning of the sink can be improved.
Response from Property: Dear lc3milo,Thank you for taking the time to tell us about your experience at Holiday Inn & Suites Makati.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing to stay with us.Sincerely,Holiday Inn & Suites Makati
Aemmika
Standard Room
Stayed in Jul 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Next to Department store. A lot of near by restaurants.
maffzi
2 Twin Beds Standard High Floor
Stayed in Feb 2024
Family
2 review
4.5/5
Great
Posted on Mar 19, 2024
Hotel location is very convenient. Service is good and breakfast is alao superb. Will definitely come back for another staycation.
Response from Property: Dear Valued Guest,Thank you for sharing your positive experience! We're thrilled to hear that you found our hotel's location convenient and enjoyed our good service and superb breakfast. We look forward to welcoming you back for another enjoyable staycation. See you soon! Warm regards,Holiday Inn & Suites Makati
alicecorinna
2 Twin Beds Standard High Floor
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 19, 2024
Everyone was warm, accommodating - staff were helpful, courteous. Special mention to the front desk, bell boys and security guards for being the most helpful staff.
Room was nice, spacious, clean and well-ventilated.
Definitely will come again.
Arnel Cedeno
Standard Room
Stayed in Jan 2024
Family
3 review
4.7/5
Amazing
Posted on Jan 17, 2024
The check-in experience is smooth and fast. The front desk and porter staff are great. Great location if you want to explore the food at the malls around Makati. Everything's great, except the housekeeping staff named Karl. He managed to annoy us, ringing us every morning and asking what time exactly we were going to vacate our room. Asking us every time if he can collect our dirty laundry, forgetting to mention to us that there's an extra charge for the laundry service. We have to mind our vacation schedule to fit Karl's. But on the positive side, I admire the hotel for hiring persons with disability. Karl's Asperger's behavior is fascinating and annoying at the same time. I hope all hotels will have an open mind in hiring more staff like him, and a reminder to me as a guest to be more patient and considerate towards PWDs like Karl.
LamYvonne
Standard Room
Stayed in Jun 2024
Business travelers
11 review
4.2/5
Very Good
Posted on Jun 20, 2024
Excellent location! Friendly staff! Will stay again!
Response from Property: Dear LamYvonne,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our excellent location and found our staff friendly. We look forward to welcoming you back on your next visit to Holiday Inn & Suites Makati!Best regards,Holiday Inn & Suites Makati
Kazuhiro
Standard Room
Stayed in Dec 2023
Business travelers
4 review
3.0/5
Posted on Jan 16, 2024
Compared to new world hotel makati.
Swimming pool, sauna quality is terrible.
Sauna is not operating you have to turn it on while it is just small. Swimming pool is tiny and not clean.
The room looks like 2-3.5 stars hotel not 4-5 stars hotel.
Only the good thing about this hotel is it is located inside sm and Glorietta shopping mall.
But the room and amenities quality is far less compared to new world hotel, dusit Thani or makati diamond hotel which are priced at same level.
Anonymous User
Standard Room
Stayed in Dec 2023
Family
1 review
4.7/5
Amazing
Posted on Dec 5, 2023
Convenient location, good breakfast and clean room..only problem is too long waiting time on elevators, only two are operational during our stay.
Response from Property: Dear Guest,Thank you for sharing your experience with us. We're thrilled that you found our location convenient, enjoyed our breakfast, and appreciated the cleanliness of our rooms. Your feedback regarding the elevator wait times is valuable to us, and we apologize for any inconvenience caused during your stay.We're actively working on enhancing our services, and your input will assist us in addressing this issue promptly. Your comfort and convenience are our priorities, and we'll take steps to improve the elevator service for a smoother experience in the future.Thank you for choosing us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay.Sincerely,Holiday Inn & Suites Makati