The Sphere Serviced Residences Managed by HII Reviews

Response from Property: Dear Ms. Eloise,Thank you for your detailed review of your recent stay at The Sphere Serviced Residences. We are delighted to hear that you had a hassle-free and relaxing experience with us and that our attentive and friendly staff made you feel welcomed and valued during your stay.We are thrilled to learn that our team members were able to make your stay memorable by remembering you from your previous visit, even with months apart. Our goal is to create a personalized and welcoming experience for all our guests, and we are pleased that this was reflected in your interactions with our staff.We are glad that you found our hotel to be the best, budget-friendly choice for those with embassy appointments around Salcedo. Providing comfort and luxury without sacrificing affordability is important to us, and we are happy to hear that you appreciated the value we offer.It's wonderful to hear that you enjoyed the complimentary breakfast at George & Onnie's. We take pride in offering a variety of fantastic menu options to start your day off right. We are also pleased that you enjoyed the additional dining options available at the restaurant beyond the free breakfast menu.Thank you for choosing to stay with us, and for taking the time to share your positive feedback. We look forward to welcoming you back to The Sphere serviced residences for another exceptional stay in the future.If there is anything more we can do to enhance your next visit or if you have any special requests, please feel free to reach out to us.Warm regards,Allan Edison CastroFront Office Manager

Response from Property: Dear Valued Guest,Thank you for your wonderful review! We’re thrilled that you found our location convenient and our staff’s friendliness exceptional. It’s great to hear you enjoyed the breakfast and appreciated the value we offer. We understand that the hotel shows some age, and we’re continuously working on improvements to enhance our guests’ experiences. We look forward to having you stay with us again and hope to make your next visit even more enjoyable!Warm Regards, Allan Edison Castro Front Office Manager

Response from Property: Dear Ms. Marlyn,Thank you for your positive feedback! We're thrilled to hear that you had a fun and enjoyable stay with us. Your satisfaction is our top priority, and we are glad to know that you found our hotel to be a good place to stay. We hope to see you again soon for another fantastic experience!Regards,Allan Edison CastroFront Office Manager

Response from Property: Dear valued guest,Thank you for taking the time to provide detailed feedback about your recent stay with us. We truly appreciate your insights and comments as they help us identify areas for improvement and enhance the overall guest experience.We are delighted to hear that you found our staff and guards welcoming during your stay. Your kind words will be shared with our team to inspire and motivate them to continue providing exceptional service to all our guests.Regarding your request to be placed on the same floor, we sincerely apologize for any inconvenience caused by the separate bookings preventing this arrangement. Your feedback about the key card access and bed configuration has been duly noted, and we will review our procedures to ensure a smoother check-in process in the future.We also appreciate your observations about the shower instructions, cleanliness of the shower area, and the provision of complimentary drinking water. Rest assured, we will address these issues promptly to maintain our high standards of hygiene and guest satisfaction.The feedback on the elevator sensors, restroom facilities, pool drain grates, and gym equipment is invaluable to us. We will conduct a thorough inspection and maintenance to rectify any deficiencies and ensure the safety and comfort of our guests at all times.It is rewarding to hear that you enjoyed our hotel's amenities, particularly the fully equipped gym and the cozy beddings. We take pride in offering a comfortable and convenient stay for our guests, and your positive comments serve as a great encouragement for our team.Once again, we thank you for sharing your experience with us and for choosing to stay at our hotel. Your feedback is crucial in helping us deliver an excellent guest experience, and we look forward to welcoming you back on your next visit to Makati Greenbelt.Warm regards,Allan Edison CastroFront Office Manager

Response from Property: Dear valued guest,Thank you for taking the time to share your amazing experience at The Sphere. We are delighted to hear that our staff and security team were able to make your stay memorable through their friendliness and helpfulness. It's wonderful to know that you found our location ideal and enjoyed the variety of dining options in the area.Your recommendation as a go-to place in Makati means a lot to us, and we truly appreciate your kind words. We aim to provide all our guests with exceptional service and a comfortable stay, and we are thrilled that we could exceed your expectations. We look forward to welcoming you back to The Sphere in the future. Thank you for choosing to stay with us.Warm regards,Allan Edison CastroFront Office Manager

Response from Property: Dear valued guest,Thank you for taking the time to share your wonderful feedback about your recent stay with us. We are thrilled to hear that you had a great experience and that our staff provided you with professional and accommodating service.It is fantastic to know that you found our amenities and facilities to be complete, remarkable, and clean during your stay. Your kind words will be shared with our team to celebrate their hard work and dedication in maintaining a high standard of service and cleanliness.Once again, we appreciate your positive review and your choice to stay with us. We are truly grateful for your support and look forward to welcoming you back for another enjoyable visit in the future.Warm regards,Allan Edison CastroFront Office Manager

Response from Property: Dear Valued guests,Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay at our hotel and found our location convenient in relation to the airport. We look forward to welcoming you back in the future.Regards,Allan Edison CastroFront Office Manager

Response from Property: Dear Valued guests,Thank you so much for choosing to stay with us and for leaving such a wonderful review! We are delighted to hear that you and your family had an enjoyable experience during your 2-night stay.We are thrilled to know that the spacious living room provided plenty of room for your kids to move around and play. It's always important for families to have space to relax and enjoy their time together. We're also glad to hear that the indoor pool was a hit, allowing your children to swim without worrying about sunburn.Our staff takes great pride in providing friendly and helpful service, so it's rewarding to hear that they made a positive impression on you. We will make sure to pass along your kind words to our team members who contributed to your memorable stay.Being located in the heart of Makati CBD, we strive to provide our guests with easy access to various stores and restaurants, so they can make the most of their visit. We're glad to hear that this convenience enhanced your experience.Once again, thank you for sharing your feedback with us. We truly appreciate it, and we hope to have the pleasure of welcoming you and your family back in the future. If there is anything else we can assist you with, please don't hesitate to reach out.Warm regards,Allan Edison CastroFront Office Manager

Response from Property: Dear Valued guests,We sincerely apologize for the discomfort your friends experienced during their stay at our hotel. We take such feedback seriously and regret that their sleep quality was affected by the condition of the bed linens. Rest assured that we will investigate this matter further to ensure that all our rooms meet the highest standards of cleanliness and comfort. We understand your disappointment and frustration, and we are truly sorry for any inconvenience caused. We value your feedback and will take the necessary steps to address this issue. We hope you will give us another opportunity to provide you and your friends with a better experience in the future. Thank you for bringing this to our attention.Regards,Allan Edison CastroFront Office Manager

Response from Property: Dear Valued Guest,Thank you for choosing The Sphere Serviced Residences as your accommodation during your recent stay in Makati. We are delighted to hear that you had a great experience with us and that our services met your expectations.Providing our guests with a comfortable and convenient stay is always our top priority, especially for business travelers like yourself. We are glad that you found our hotel suitable for your needs and that you would recommend us to others seeking a high-class hotel in the area.Your positive feedback is truly appreciated, and it motivates us to continue delivering exceptional service to all our guests. We take pride in offering a memorable and enjoyable stay experience, and we are pleased to know that we were able to meet your standards.Should your travels bring you back to Makati in the future, we would be honored to welcome you back to The Sphere Serviced Residences. If there is anything specific you enjoyed during your stay that you would like to share with us, please feel free to do so.Thank you once again for your kind recommendation, and we look forward to hosting you again soon!Warm regards,Allan Edison CastroFront Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at The Sphere Serviced Residences. We appreciate your input as it helps us identify areas for improvement and ensure a better experience for our guests in the future.We apologize for any inconvenience caused by the air conditioning unit in your room. Please rest assured that we will have our maintenance team look into this issue promptly to address the noise and ensure optimal functionality.Your comments about the cleanliness of your room are concerning, and we sincerely apologize for any shortcomings in this regard. We have already taken steps to reinforce our cleaning procedures to prevent such occurrences in the future.Regarding the presence of cockroaches, we have conducted a thorough inspection and pest control measures to address this issue effectively. The comfort and well-being of our guests are of utmost importance to us, and we are committed to maintaining a clean and pest-free environment for everyone.We are glad to hear that you found the location of our property convenient, and we regret that your overall experience was not up to our usual standards. Your feedback is invaluable to us, and we will use it to enhance our services and facilities moving forward.We would like to extend our sincere apologies for the inconveniences you encountered during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a more pleasant and enjoyable experience.Should you have any further comments or suggestions, please feel free to contact us directly. Thank you once again for your feedback.Warm regards,Allan Edison CastroFront Office Manager

Response from Property: Dear Mr. Michael,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments are valuable to us as they highlight areas where we can improve and ensure a better experience for our guests in the future. Rest assured that we will address the issues you mentioned regarding the room condition, AC odor, and ongoing work in the pool and gym area. We understand your concerns and would like to make things right. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Thank you for your understanding.Regards,Allan Edison CastroFront Office Manager

Response from Property: Dear Mr. Yaniv,Thank you for taking the time to share your experience with us and for acknowledging the excellent service provided by our front desk staff. We are thrilled to hear that you found them to be very nice and helpful during your stay. It's wonderful to know that you also appreciated the great value for money and the convenient location of our hotel.At our establishment, we strive to provide exceptional service and a comfortable experience for all our guests. Your positive feedback is truly appreciated and serves as a great motivation for our team.We hope to welcome you back in the near future and continue exceeding your expectations. Should you have any special requests or preferences for your next visit, please do not hesitate to let us know. Thank you once again for choosing to stay with us.Regards,Allan Edison CastroFront Office Manager

Response from Property: Dear valued guest,Thank you for sharing your positive experience of your recent stay with us. We are delighted to hear that our hotel was a great fit for your family and that you appreciated our free parking policy on a first come, first served basis.It is wonderful to know that our team responded promptly to any repair requests you had during your stay. Providing efficient and effective service is a top priority for us, and we are pleased that we could address your needs quickly.We are grateful for your feedback and for choosing to stay with us. Your satisfaction is our ultimate goal, and we look forward to welcoming you and your family back for another enjoyable visit in the future.Warm regards,Allan Edison CastroFront Office Manager