Glorietta 4 Ayala Center, Makati, Metro Manila, 1224, PhilippinesView Hotel Details
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Ascott Makati Guest Reviews
4.6/5
Great
52 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.6
Service4.5
Cleanliness4.5
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All reviews(52)
Positive reviews(49)
Reviews with photos/video(8)
Awesome stay(19)
Awesome rooms(11)
Friendly owner(8)
Near shopping area(7)
Convenient location(4)
Negative reviews(3)
BeatBeat
Deluxe Studio
Stayed in Jul 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Aug 4, 2024
Only an overnight stay for work - comfortable room and good service overall.
Unfortunately wasnt able to give me a room when I arrived early - so had to freshen up in public toilet at lobby - be great if there is a business lounge for business travellers to do that.
Response from Property: Dear BeatBeat,Greetings from Ascott Makati!Thank you for sharing your feedback about your recent stay with us. We are so glad that you liked our comfortable apartments and the good service our team members provided you despite your experience on arrival. Rest assured that we will take note of this for improvement.Please know that we are still looking forward for your return home in Ascott Makati!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati
JoeJhenMiggy
Deluxe Studio
Stayed in Nov 2023
Family
3 review
4.7/5
Amazing
Posted on Dec 17, 2023
Room is clean , only the floor is full of hair . My son play on the floor and his toy always full of hairs . Location is very good . Mostly of mall are just walking distance
Response from Property: Dear Mr./Ms. JoeJhenMiggy,Greetings from Ascott Makati!Thank you for sharing your feedback with us. We’re pleased to hear that you found the room clean, and we appreciate your positive comments about our convenient location.However, we want to sincerely apologize for the inconvenience you experienced with the floor cleanliness. Rest assured, your feedback has been shared with our housekeeping team to address this issue promptly.We value your insights as they help us improve, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati
Guest User
Executive Studio
Stayed in Jun 2024
Business travelers
32 review
4.5/5
Great
Posted on Jul 17, 2024
i enjoyed the pool. many shops. close to greenbelt. room is huge. will stay again.
Response from Property: Dear Valued Guest, Greetings from Ascott Makati! Thank you for your feedback. We’re delighted to hear that you enjoyed our pool and found the proximity to shops convenient. It’s great to know you appreciated the spacious room. We look forward to welcoming you back for another stay. If there’s anything we can do to make your next visit even more enjoyable, please let us know. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
Guest User
Deluxe Studio
Stayed in Sep 2023
Couples
12 review
5.0/5
Outstanding
Posted on Sep 28, 2023
nice hotel!i like the location. the people is so kind specially Jimmy in the breakfast buffet . i hope the other people is like him. definitely recommended!👌
Response from Property: Dear Guest,Greetings from Ascott Makati!Thank you for taking the time providing your favorable feedback. We are so glad to know that you had a wonderful stay with us and it is heartwarming to know that you liked our location being at the center of both shopping and business district, and also appreciating the service provided by our talented colleagues.We are already looking forward to welcome you back! Once again, thank you very much and hope you enjoy the rest of your week.Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati
Guest User
Executive Studio Suite
Stayed in Mar 2024
Couples
18 review
5.0/5
Outstanding
Posted on Mar 16, 2024
as expected another top class hotel, great staff, service was excellent and the bed & room was comfortable
Response from Property: Dear Valued Guest,Greetings from Ascott Makati!Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a top-class experience during your stay.It’s fantastic to know that you found our staff to be great and that you received excellent service throughout your time with us. We are also pleased to hear that you found the bed and room comfortable, as guest comfort is one of our top priorities.We truly appreciate your kind words, and we look forward to welcoming you back for another exceptional stay in the future.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati
Darren86
Deluxe Two Bedroom Suite
Stayed in Jun 2023
Family
5 review
5.0/5
Outstanding
Posted on Jun 30, 2023
It’s always a fun time staying in this hotel! Location is amazing it’s in the most visited area in Makati. Surrounded by malls and restaurants. Room is clean but the room temperature is a bit warm. Overall it was great stay, highly recommended!
Response from Property: Dear Darren86, Thank you very much for your most recent stay at Ascott Makati! It's our pleasure to have hosted you during your last Manila visit. It is our hope to welcome you back soon for you to enjoy the amazing location with malls and restaurants near, our rooms and our superb services. Best Regards,Giselle San JoseGuest Service ManagerAscott Makati
Elaine Kay Moll
Deluxe Two Bedroom Suite
Stayed in Dec 2023
Family
1 review
2.2/5
Posted on Dec 10, 2023
So dusty. Not clean worn down things. I can smell the carpet not clean. I would highly suggest to get rid of the carpet floor.
Response from Property: Dear Ms. Moll,Greetings from Ascott Makati!Thank you for taking the time to share your feedback with us. We sincerely apologize for the cleanliness issues you experienced during your stay. Your concerns have been shared with our housekeeping team, and we are committed to addressing them promptly.We appreciate your suggestion regarding the carpet and will explore ways to enhance the overall cleanliness of our rooms. Please allow us another chance to provide you with the exceptional experience you deserve.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati
Guest User
Executive Studio
Stayed in Nov 2023
Couples
10 review
5.0/5
Outstanding
Posted on Nov 22, 2023
Checking in to this hotel was smooth. The staff was friendly and understood our concerns. They even upgraded our room to an apartment which was fabulous! Logging in to their internet was a bit confusing though because the lady at the front desk forgot to mention where we suppose to enter the credentials. The room was homey but with a little smell that's still tolerable. The food in the breakfast buffet was okay. But the good thing about this hotel is the malls downstairs. Very accessible
Response from Property: Dear Valued Guest,Greetings from Ascott Makati!Thank you for sharing your feedback about your recent stay with us. We are so glad to know that you liked how smooth the check-in was, our friendly team members, the atmosphere of the apartment and our accessible location. Further, we will take seriously your feedback on our internet services and how it was handled and the apartment's smell.Please always know that we are always looking forward for your return home in Ascott Makati!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati
Guest User
Deluxe Two Bedroom Apartment
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 4, 2024
Super awesome location and amenties!
Response from Property: Dear Valued Guest, Greetings from Ascott Makati! Thank you for your kind words. We're thrilled to hear you enjoyed our location and amenities. We look forward to welcoming you back for another wonderful stay. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
KS18
Executive Studio
Stayed in Apr 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on May 3, 2024
fantastic service, strategic location
Response from Property: Dear Valued Guest, Greetings from Ascott Makati! Thank you for the wonderful feedback. We’re thrilled to hear that you enjoyed our fantastic service and found our location strategic for your needs. If you have any suggestions or if there’s anything else we can assist you with, please don’t hesitate to let us know. We look forward to welcoming you back for another exceptional stay. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
Paula Grace
Deluxe Classic Studio
Stayed in Dec 2022
Couples
9 review
5.0/5
Outstanding
Posted on Dec 24, 2022
So convenient & nearby all the malls! Accessible by grab too~
Response from Property: Dear E442347,Greetings from Ascott Makati! Thank you very much for taking the time to tell us about your most recent stay.Feedback such as yours inspire us to continually provide and improve the level of service that guests and residents have come to expect. Rest assured that this will be shared to the entire Ascott Makati Team. Once again, thank you for making us your preferred residence and your “home away from home”. We look forward to welcoming you again at Ascott Makati. Yours sincerely, KarlaAsst Guest Service Manager
Guest User
1-Bedroom Deluxe
Stayed in Jul 2023
Family
18 review
4.0/5
Very Good
Posted on Sep 24, 2023
So so. Need to improvr service. Checkin is a little bit slow.
Response from Property: Dear Guest,Greetings from Ascott Makati!We appreciate your time to provide your honest feedback. The management committee has taken your feedback into serious consideration, and we sincerely apologize that fell short of meeting your expectations. We assure you that a special program to improve our services in terms of guest handling is in the pipeline.Should you plan to revisit us, please let me know so I can personally meet and welcome you back home here in Ascott Makati.Thank you and have a wonderful week ahead of you!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati
Adel Alkhadem
Executive Studio Suite
Stayed in Feb 2023
Solo travelers
9 review
3.2/5
Posted on Feb 25, 2023
Staff are nice ,, location is super , but the building needs major maintenance and repairs
Response from Property: Dear Adel Alkhadem,Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I’m so sorry that your recent visit with us fell short of expectations. I also want to thank you for giving us a chance to make things right.We’re using your feedback to make some important changes.I would be pleased if we are able to make things better and I hope we see you again soon.Sincerely,Giselle San JoseGuest Service ManagerAscott Makati
Anna Oporto
Deluxe Two Bedroom Suite
Stayed in Jul 2022
Family
6 review
5.0/5
Outstanding
Posted on Jul 22, 2022
It was perfect great location its in the middle of everything..my kids loves it!we'll be back soon!
Response from Property: Thank you for your review. We look forward in welcoming you again.Regards,Guest Service
Peter132
Executive Studio
Stayed in Feb 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Feb 26, 2024
Everything is perfect
Response from Property: Dear Mr. Peter123,Greetings from Ascott Makati!Thank you for your wonderful feedback. We are thrilled to hear that everything was perfect during your stay with us.Your satisfaction is our utmost priority, and we are delighted to know that we were able to provide you with an excellent experience.We look forward to welcoming you back for another perfect stay in the future.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati