I recently stayed at this 5-star hotel, which overall offers a decent experience. The hotel is notably clean and boasts a partial view of the Kaaba from Tower 2, 8th floor. However, the view is not of the Kaaba itself, but rather its surroundings. Unfortunately, the alternative view from the room overlooks a construction site, which is quite unpleasant.
One downside is the lack of some basic amenities: there were no toothbrushes or hairdryers provided in the room, which I would expect from a 5-star establishment.
On a positive note, the shuttle service to the Haram is excellent—it's very fast, taking only about 3 minutes, and there's no waiting time. This convenience is a major plus for anyone looking to visit the Haram frequently.
Despite a few shortcomings, the hotel is okay for a 5-star rating, mainly due to its cleanliness and efficient shuttle service.