Ibis Malabo

Booked with Ibis Malabo when I visited the country ! The check in experience was truly poor. First of all , the front desk lady called Okomo, she never smiles and seems always angry. But anyways, when we are at the part to clear the room fees, I checked with her whether I can pay in USD. She said yes. According to my confirmation from ( I booked directly via ALL app) it was shown USD$124.15. I paid her USD$125 cash. She then looked at me and said I am USD$5 short. I repointing the confirmation form saying it should be USD$124.15 and not USD$130. She called her manager, who is also not that friendly looking said it’s USD$130. If you don’t pay, I won’t give you the key card. Yes, I know, it’s only USD$5, piece of cake; but this is a matter of integrity and professionalism. You can’t just add another USD$5 if you want. Then my tour guide stepped in and paid the room fee via CFA and I gave him the USD. The room, typical Ibis room, but was smelly and moist. I had a terrible sleep that night. But only good thing was that they remembered I needed to leave early and prepared a plate of breakfast for me. Overall, my experience was bad, it was not a good stay. Share with you for your reference !

The staff were pleasant and the rooms were quiet with controllable A/C and the standard Ibis bathroom, (although the extractor didn't work). Breakfast was good although it cost extra for an omelette! Disliked · The hotel is very tired and needs a 100% renovation, that said it was covered in scaffolding all around the outside, but that doesn't mean they are going to do anything with the dated rooms. I last stayed here in 2016 and they still have the same tiny TV in a unit with no magazines and less than 50% of the TV channels working and only a "component" input! The restaurant menu is very basic with the same options for lunch & dinner, with no draft beers and bottles are 33cl. The WIFI is abysmal/slow 0.41 Mbs download and I got better speeds using a MiFi.

IBIS MALABO The hotel is of the normal IBIS Standard that you find in many cities i.e basic rooms. TV sets are very small with a lot of "non disponible:" channels. The A/C is permanently set at 18Deg C and cannot be adjusted by the room occupant which can be very uncomfortable when "on" or "off" Choice of menu in the restaurant rather poor despite the good efforts made by the staff