Malabo: 4 hotels found

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Latest Hotels Reviews for Malabo

Ibis Malabo

Ibis Malabo

3.6/519 Reviews
Booked with Ibis Malabo when I visited the country ! The check in experience was truly poor. First of all , the front desk lady called Okomo, she never smiles and seems always angry. But anyways, when we are at the part to clear the room fees, I checked with her whether I can pay in USD. She said yes. According to my confirmation from ( I booked directly via ALL app) it was shown USD$124.15. I paid her USD$125 cash. She then looked at me and said I am USD$5 short. I repointing the confirmation form saying it should be USD$124.15 and not USD$130. She called her manager, who is also not that friendly looking said it’s USD$130. If you don’t pay, I won’t give you the key card. Yes, I know, it’s only USD$5, piece of cake; but this is a matter of integrity and professionalism. You can’t just add another USD$5 if you want. Then my tour guide stepped in and paid the room fee via CFA and I gave him the USD. The room, typical Ibis room, but was smelly and moist. I had a terrible sleep that night. But only good thing was that they remembered I needed to leave early and prepared a plate of breakfast for me. Overall, my experience was bad, it was not a good stay. Share with you for your reference !

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