Gingerflower Boutique Hotel Reviews

Response from Property: First and foremost, thank you for taking time to share your feedbacks with us. We would like to express our apologies that you had negative experience. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Kindly be advised the detailed investigation has been carried out and the results are as follows: 1. We have received a room reservation under the name of PeiPei Loo for the date of 2nd June 23 until 4th June 23 through the travel agent - *********** 2. The hotel has made a room reservation as stated in the voucher. In the voucher, there are clear terms and conditions of the reservation that the guest has agreed when making a reservation through a travel agent 3. Unfortunately, on the booking date, your good self-did not turn up for check in. The hotel did not receive any changes or amendment to the booking from the travel agent as well. Due to the room has been booked and confirmed as per voucher, the hotel has held the room until the next morning. 4. The next day we immediate informed your travel agent - *********** of your failure to come as schedule. And the hotel has acted in accordance with the terms and conditions as stated in the booking voucher for NO SHOW case. 5. A few days later, the hotel received a phone call from *********** which informed you have request for refund if possible. The hotel has replied to the *********** if this request is made earlier before the check in date and we will gladly to assist. Anyhow, the hotel cannot give an exception because the room has been held empty on your arrival date until the next morning. 6. The hotel has proposed to *********** the payment for the second night, we allow to make a new reservation for one-night stay for a new date without any charges. The *********** said it would make the offer and after that we didn't get any response or feedbacks. This is win win situation offered by us as courtesy, as refer to your booking terms with *********** No-show Policy - If the guest doesn’t show up, they will be charged the total price of the reservation. 7. We are happy to assist you to produce supporting documents such as your booking voucher with details terms and conditions, proof of your failure to turn up for check in and any documents related to it as a proof. We trust the above explanation is satisfactory and answers your questions