Guest User
January 4, 2024
Had one of the most disappointing experiences with Kasa. First of all the rooms looked nothing like the photos on booking websites. No paintings, TVs, no hair dryers, and everything painted white so it looked a bit like a hospital room. We had no running water whatsoever 2 mornings in a row. There were also rolling electricity blackouts. Communication from the staff was poor. Service was extremely slow. For example it took 1 hour and repeated chases to get 2 coffees. The menu was limited and many of the options were unavailable. We asked the reception to book us a table at a very popular restaurant the next day. They agreed but told us in the morning it was closed until further notice, but when we called ourselves it was open. The managers acknowledged all of the issues we’ve had but refused to issue even a partial refund since we paid 4 stars and received significantly less. They instead offered a free dinner which we declined. Instead of taking ownership of the faults, management kept blaming the local staff for supposedly being incompetent, and local utilities companies for lack of water or electricity. Long story short, since Leopard Point became Kasa, very poor management has ruined the quality of the service. There are many other hotels in Malindi that are less expensive and more accommodating (eg White Elephant), would not recommend the Kasa. Otherwise Malindi is beautiful, nice beaches, warm weather. Just pick a different hotel or airbnb.