Malvern East Spa Hotels

For $400 a night - there are issues. The room lights were so high tech that we could not turn them off or control them in any way we wanted. We were not drunk btw. A lovely person from reception came to turn off the lights so we could sleep. The lights also randomly turned off when we weren't moving enough in the room. Silly to use this system in a hotel. I would get breakfast in the Shop Centre next time. the hotel can't cope with the numbers and it's a very strange crowded food set up with average food. Luke warm lattes. Waited 15mins to be seated at breakfast table, when pre-paid, so they knew the numbers coming. Its very much a family destination, which is great, but the pool on this weekend was full of kids at 7.00pm. I don't think a quiet swim with a view is an option on weekends. It also seems weird that we had to pay for parking when we had shopped all day in the centre. Food and drinks are well priced - I would go again, but will wait for a cheaper deal to make up for the cons.

I stay here regularly when in town because the location is great and the Accor group has a commitment to Covid-safe cleaning practices. On this stay, there were very high winds and I discovered this trip that the building has a unique wind-tunnelling issue. The hallways ”sing” with a high-pitched squeal through the vents. No worries, the rooms have fire doors and the minute the door to the room is shut, the sound is blocked out. In my case, the little mechanism at the bottom of the door didn't seal off, which meant the sound continued. The concierge changed my room immediately - brilliant! Only issue was that there are many fingermarks on door handle backplates, so I cleaned them all myself. Also, I was verbally harassed by a guest for choosing to wear a mask in the lift. Not at all the Sebel's fault; just a disappointing end to a lovely stay.