Seringal Hotel

The owner is really nice! Even though there was a problem with the trip.com platform which showed the wrong availability on the website. The moment I booked there was actually no availability anymore. But the owner was very responsible even though this was not his fault and he help me find a close by hotel for the night! And also offered me to have breakfast at Seringal, which is really great! The breakfast itself is also a plus!

It can be a good experience here... with some luck. Stayed here twice and the experience was miles apart, even though I ordered the same kind of room -a triple with a window. Yes, not all rooms have windows. The first time, they gave me room 106, and it was pretty awful. Very run down. A/C blows over the bed, which is what I wanted to avoid by ordering a nicer room. Fortunately, with some manual rigging of the A/C unit, that problem was solved. Mattress was serviceable. But the main issue was the water. The shower ran at a trickle, and never hot. I need to get out of there by 7:00 for an Amazon tour, and their ad hoc fix was to let me use the shower the workers use. You can imagine the state that shower was in. Not ideal at all. Oh, and 7:00 is when breakfast starts. After being used to 6:00 start times in Brazil, I was disappointed I would not have breakfast. Fortuntely that worked out -my driver was late, and some things were already getting put out by 6:50. I will say, for the price of rooms here, it's a good breakfast, though heavy on carbs. All said and done, the manager was very apologetic about the hot water situation, and offered me free lunch or dinner. Lunch/dinner also seems to be a buffet, with middle class Brazilians always holding parties there, it seems. That said, I declined, asking instead for a late checkout the next time I stayed (after my tour), for 1:30 pm. That was done, and they gave me a much better room -202. This one is borderline classy, with a faded elegance, 3 large windows, and most importantly working HOT WATER! Too bad the safe didn't work. Nor did the second safe they brought up. It's OK, nothing was stolen, but these are things that a hotel with its act together should be able to manage. Oh... and about that 1:30 PM late checkout... I did get it, but not before I was awoken at 1:30 in the middle of the NIGHT, by a member of the staff who mistakenly thought I asked to check out at 1:30 in the morning!! See, this is what I mean about "good luck." It can be a nice place if they run a tighter ship.

Great location, excellent service and food, old furniture but everything clean

A fantastic hotel in the heart of Manaus, very close to the Opera House. Very friendly and helpful staff, clean rooms and an amazing breakfast buffet! Great value too.