Heroes Hotel Reviews
Heroes Hotel
Heroes Hotel, 1260 Florentino Torres, San Andres Bukid, Maynila, Kalakhang, San Andres Bukid, City of Manila, Metro Manila, 1017, PhilippinesView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Heroes Hotel Guest Reviews
3.9/5
Good
69 review
Verified reviewsLocation3.8
Amenities4.0
Service3.9
Cleanliness4.1
Filter by:
Sort by:
All reviews(69)
Positive reviews(63)
Reviews with photos/video(27)
Awesome stay(25)
Friendly owner(16)
Clean and tidy(12)
Too noisy(4)
Great location(4)
Negative reviews(6)
Guest User
Superior Room
Stayed in 2024年7月
Family
1 review
Great
Posted on 2024年7月21日
Good service. Kind staff. Nice and clean accomodations and clean room. Highly recommendable hotel.
Response from Property: Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our service, staff, and accommodations. Your recommendation means a lot to us. We look forward to welcoming you back in the future!Warm Regards,Kaikaku
Anonymous User
Deluxe Room
Stayed in 2024年5月
Travel with friends
4 review
Outstanding
Posted on 2024年5月26日
We enjoyed the amenities such as jacuzzi, infinity pool and the game room. The food is also tasteful
Response from Property: Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our service, staff, and accommodations. Your recommendation means a lot to us. We look forward to welcoming you back in the future! Warm Regards, Kaikaku
NYKA JANELLE
Superior Room
Stayed in 2024年5月
Family
49 review
Posted on 2024年5月23日
The hotel is great! The location is nice, but we requested some room cleaning service, and they tend to forget the request.
Response from Property: Thank you for your feedback! We're glad you liked our location. We apologize for the missed room cleaning request and will work to improve this. We hope to welcome you back soon! Warm Regards, Kaikaku
lenovo mobile
Superior Room
Stayed in 2024年1月
Solo travelers
13 review
Outstanding
Posted on 2024年1月7日
Nice roof deck view & next to 7/11.
Yummy Food
Friendly staff
Response from Property: Thank you for your positive feedback! We're delighted to hear you enjoyed the scenic view from our roof deck and found proximity to 7/11 convenient. We strive to offer delicious food and warm, friendly atmosphere, and we're thrilled you experience just that. We look forward to welcoming you back soon
mabul
Deluxe Room
Stayed in 2023年10月
Solo travelers
3 review
Very Good
Posted on 2023年10月7日
All are good. But they require hotel room fee again they said they didnt receive money from my book company trip.com but i received confirmed voucher and prepaid then they have to solve against trip.com not me
But when i checked in again they still require oct 4th room charge twice . Its unfair !
Response from Property: Mabuhay! Thank you for choosing Heroes Hotel Manila for your stay. Your feedback is highly appreciated as we persistently arm for perfection in our service. Your comments have been shared with our leaders to identify areas for improvement. Again, my apologies and I hope we can have another opportunity to welcome you back and better serve you. Kind Regards, Len
Ann.Avvan
Deluxe Room
Stayed in 2024年2月
Booked for others
4 review
Outstanding
Posted on 2024年2月15日
I recently stayed at a hotel and was thoroughly impressed with the level of service and cleanliness provided. The staff were incredibly friendly and attentive, always going above and beyond to ensure that my stay was comfortable and enjoyable. The room was spotless and well-maintained, with fresh linens and towels provided daily. I was also impressed with the attention to detail in terms of cleanliness throughout the hotel, from the lobby to the dining area. Overall, I would highly recommend this hotel to anyone looking for a comfortable and clean stay with exceptional service.
Response from Property: Thank you so much for taking time to share your positive feedback. we're delighted to hear that you enjoyed your stay with us. It is our pleasure to ensure your comfort and satisfaction throughout your visit. We look forward to welcoming you back again soon for another wonderful experience.
Kirstie Anne
Deluxe Room
Stayed in 2024年5月
Family
3 review
Outstanding
Posted on 2024年5月19日
Considerate staffs. Excellent service. Great and delicuous food.
Response from Property: Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our service, staff, and accommodations. Your recommendation means a lot to us. We look forward to welcoming you back in the future! Warm Regards, Kaikaku.
AbnerTJ
Family Quadruple Room
Stayed in 2023年7月
Family
15 review
Very Good
Posted on 2023年7月7日
The place was great with an excellent amenities, the downside is the location,,, some taxi wont let us ride due to the location.
Response from Property: Mabuhay! Thank you for your kind words about our amenities! We’re glad you enjoyed your stay. We understand that the location may have caused some inconvenience with transportation, and we apologize for that. We recommend using grab apps or our front desk service to help arrange reliable transportation. We appreciate your feedback and hope to welcome you back in the future! Warm Regards, Len
Rickylyn
Suite
Stayed in 2023年8月
Family
3 review
Very Good
Posted on 2023年8月22日
The room we booked is spacious, the staff is so accommodating.
Response from Property: Thank you for your kind words! we're happy to know that you like our spacious room and the staff was accomadating. we look forward to welcoming you back again on your next visit.
Eva
Family Quadruple Room
Stayed in 2024年7月
Family
6 review
Posted on 2024年7月16日
Their policies is very inconsistent.
Response from Property: Thank you for bringing this to our attention. We apologize for any inconvenience caused by our inconsistent policies. We are currently reviewing our procedures to ensure a more consistent and seamless experience for all our guests. Your feedback is invaluable in helping us improve, and we are committed to making the necessary changes. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Warm Regards, Kaikaku
Guest User
Deluxe Room
Stayed in 2024年1月
Couples
9 review
Very Good
Posted on 2024年1月12日
Good one with neat and clean room . The staffs were friendly .
Response from Property: Thank you so much for taking time to share your positive feedback! We're delighted that you find our room neat and clean and that our staff were freindly. It is our pleasure to ensure your comfort and satisfaction throughout your stay. We look forward to welcoming you back agian soon.
Sergei 谢尔盖
Superior Room
Stayed in 2023年8月
Other
19 review
Posted on 2023年8月6日
Airport shuttle 2500 pesos...
In 5 star hotels nearly price near 1300 pesos
Response from Property: Mabuhay! Thank you for your feedback. We understand your concern regarding the airport shuttle pricing. Our shuttle service is provided by a premium transportation partner to ensure comfort and reliability for our guests. However, we appreciate your input and will take it into consideration as we continue to evaluate our services. If you have any other concerns or need assistance during your stay, please don't hesitate to reach out to us directly. Kind Regards, Len
Guest User
Deluxe Room
Stayed in 2022年10月
Solo travelers
17 review
Outstanding
Posted on 2022年10月19日
Great clean hotel for a great price. Decorations and staff were amazing! Easily the best part. They also provide helpful tools to plan your vacation and clean filtered water. The outlets will work with any (at least most) style of plug.
The rooftop also has a fantastic restaurant and bar area! There is even a sauna up there too. They also allow bicycle rentals from the lobby if feeling adventurous.
My only real complaint is the stairwell could definitely use better lighting. Oh also the airport shuttle is paid, but that goes for everywhere in the country so far
6/12
Response from Property: Thank you so much for your review!!! We are honored to have served you and make your stay as comfortable as possible. Rest assured that your comments are well noted and will be taken action to make it better. Hope to see you again soon! Stay safe!
Guest User
Deluxe Room
Stayed in 2023年4月
Solo travelers
4 review
Very Good
Posted on 2023年4月30日
This morning I asked them to clean my room but they forgot, so I had to wait for more than half an hour, that ruined my plan and my mood.
Response from Property: Mabuhay! We sincerely apologize for the inconvenience you experienced with the room cleaning service. It's disappointing to hear that this impacted your plans and mood. Please know that this is not the standard of service we aim to provide, and we will be addressing this with our team to ensure it doesn't happen again. Thank you for bringing this to our attention, and we hope to have the opportunity to make it up to you in the future. Warm Regards, Len
Dennis Gara Rotas
Deluxe Room
Stayed in 2023年4月
Couples
2 review
Outstanding
Posted on 2023年4月14日
The hotel staff are all friendly and very accomodating.We had good and relaxing stay.The breakfast are nice too..
Response from Property: Thank you for your feedback. We're glad to hear that you had such a positive experience! We look forward to welcoming you back soon for another memorable stay. Kind Regards, Swen