Pacific Bay Grand Suites Reviews
Pacific Bay Grand Suites
1622 JORGE BOCOBO STREET, BIRCH TOWER, Malate, City of Manila, Metro Manila, 1004, PhilippinesView Hotel Details
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Pacific Bay Grand Suites Guest Reviews
4.2/5
Very Good
100 review
Verified reviewsLocation4.6
Amenities4.0
Service4.2
Cleanliness3.9
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All reviews(100)
Positive reviews(96)
Reviews with photos/video(22)
Awesome stay(19)
Great service(13)
Clean and tidy(9)
Near shopping area(9)
Convenient for shopping(9)
Loved the view(8)
Negative reviews(4)
EJSANTOS01
Premier Studio with Kitchen
Stayed in Jul 2024
Couples
2 review
Outstanding
Posted on Jul 27, 2024
Nice & Best place to Stay. Good people & very accommodating. Keep it up.
6/20
Response from Property: Dear valued guest, Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
Kate Emy
Premier Studio with Kitchen
Stayed in Jul 2024
Business travelers
4 review
Amazing
Posted on Jul 8, 2024
Location and accommodation are terrific!!!The view was wonderful and they upgraded my room that was so amazing and much appreciated very thankful for that….See you for my next visit….
Response from Property: Dear valued guest,Thank you for taking the time to review your stay with us. We are very pleased to hear that our team made your stay pleasant. We look forward to you staying with us again in the future.
Rosz
Premier Studio with Kitchen
Stayed in May 2024
Solo travelers
3 review
Great
Posted on Jun 3, 2024
Place was good and clean. Location is very near to Robinsons Place Manila and many other restaurants for quick and easy access. Front desk service is excellent! Will definitely book again. View from the balcony is good too.
Response from Property: Dear valued guest,We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area, please do contact us. We’re looking forward serving you again. Thank you!
Anonymous User
Deluxe King Room
Stayed in Apr 2024
Solo travelers
24 review
Outstanding
Posted on May 1, 2024
Great hotel, staff was super friendly and the room was good with a nice view, have nothing to complain about!
Response from Property: Dear valued guest, Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
NixYco
Premier Studio with Kitchen
Stayed in Apr 2024
Solo travelers
1 review
Very Good
Posted on Apr 28, 2024
Great location and staff were really friendly and easy to deal with. Comfortable bed and good sized bedroom with kitchen and balcony. Covered pool and sauna. Very fast elevator. Worth it except for the cockroach problem, there are lots in the kitchen area.
Response from Property: Dear valued guest, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of our hotel that needs improvement.
I Cherry U
Deluxe King Room
Stayed in Jun 2024
Couples
2 review
Posted on Jul 1, 2024
COCKROACH MANY😡 STINKY SMELL!WORST IN EVERYTHING,
Response from Property: Dear valued guest,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback . We are very sorry to hear that you didn’t have a great experience in our hotel. Our mission is to provide excellent guest experiences, so we apologize to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.
Usher-Roo
Premier Studio with Kitchen
Stayed in Mar 2024
Solo travelers
1 review
Amazing
Posted on Mar 18, 2024
My expectations at this hotel have been met. Staff are friendly, approachable, and polite. I am thankful that they allow me to check-in early (around 1 PM), and surprisingly, my room was upgraded for free (the executive room) with a nice view of the city and Manila Bay. Also, the room has appliances (refrigerator, microwave, heater, etc.).
The location is also nice, as it is a minute's walk to Robinsons Manila. However, I didn't have time to enjoy the pool as I strolled around Metro Manila.
One thing that I want this hotel to do is add a rug in the CR so a customer can at least clean the floor after taking a bath.
Thank you, Pacific Bay Grand Suites. 🧡
Response from Property: Dear valued guest, Thank you for taking the time to review your stay with us. We are very pleased to hear that our team made your stay pleasant. We look forward to you staying with us again in the future.
jun
Luxury One Bedroom
Stayed in Mar 2024
Family
1 review
Posted on Mar 18, 2024
They downgraded my booking from luxury room to a standard room with the same amount of charge which i cannot accept because theres no advise thru email or call. Sink in the comfort room overflow. AC is not the cold. The door access malfunction also there are defective window specially the glass door.
Response from Property: Dear valued guest, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of our hotel that needs improvement.
Guest User
Deluxe King Room
Stayed in Jun 2024
Business travelers
4 review
Great
Posted on Jul 4, 2024
Best location. best security. beautiful skyscraper.
stunning night view.
but the e/v is so slow. and of the 4 ev, only 2 running.
Response from Property: Dear valued guest, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area, please do contact us. We’re looking forward serving you again. Thank you!
Nathan Crisostomo
Deluxe King Room
Stayed in Jun 2024
Couples
1 review
Posted on Jun 17, 2024
For the price we paid, I guess you can say, it's alright. The service elevators were old and almost impossible to catch because of the amount of people traffic. Tissue is not provided. Thank God for the bidet. The space for the toilet is too narrow that you'd have to squeeze yourself between the shower wall and the sink. They wrongfully advertise that parking is for free. They do not have parking. Parking around the area is not safe yet. Still, you'd have to pay while taking the risk.
Response from Property: Dear valued guest,Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of our hotel that needs improvement.
Guest User
Premier Studio with Kitchen
Stayed in Jul 2024
Solo travelers
1 review
Outstanding
Posted on Jul 11, 2024
I like the cleanliness of the room and the quality service rendered by the receptionists.
Response from Property: Dear valued guest, Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
Liegeon
Deluxe King Room
Stayed in May 2024
Solo travelers
7 review
Posted on May 24, 2024
I will never stay at this hotel ever again. The area is excellent. However, the facility is boisterous.
Response from Property: Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback We have taken your feedback on board, and we will strive to make improvements accordingly..
Andy
Deluxe King Studio
Stayed in May 2024
Booked for others
1 review
Posted on May 23, 2024
Booked 3 rooms but was given 2 and 1 temporary room due to maintenance. Shifted the next day to new room causing inconvenience even though we booked and reserved the rooms. Uneven tiles in 1 of the room and cockroaches running around in the room. Not a very pleasant stay.
Response from Property: Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback We have taken your feedback on board, and we will strive to make improvements accordingly..
Christsan
Deluxe King Room
Stayed in Jun 2024
Solo travelers
2 review
Great
Posted on Jun 27, 2024
Nice area!
2 minutes walk towards Robinsons palace mall!
Accomodating staff!
Clean room
Response from Property: Dear valued guest, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area, please do contact us. We’re looking forward serving you again. Thank you!
Rychy
Premier Studio with Kitchen
Stayed in Apr 2024
Couples
10 review
Very Good
Posted on Jun 5, 2024
I recently stayed at this hotel and overall had a pleasant experience. The location is excellent, with easy walking distance to the mall, making it very convenient for shopping and dining. The hotel features a swimming pool, gym, and sauna, all of which are well-maintained and great for relaxation and fitness.
The room we stayed in was quite small, but it included a kitchen, which was very handy for cooking and eating in. This added convenience was a significant plus for our stay. The cleanliness of the room was average; it could use a bit more attention to detail, but it was generally acceptable.
Additionally, our room had a balcony, offering lovely views which added to the overall experience. Despite the room size, the amenities and location make this hotel a good choice for travelers looking for convenience and leisure facilities.
Response from Property: Dear valued guest,Thank you for taking the time to review your stay with us. We are very pleased to hear that our team made your stay pleasant. We look forward to you staying with us again in the future.