912-928 Reina Regente St, Binondo, City of Manila, Metro Manila, 1006, PhilippinesView Hotel Details
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1 night
Pristine Hotel Guest Reviews
3.9/5
Good
47 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities3.7
Service3.9
Cleanliness3.8
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All reviews(47)
Positive reviews(40)
Reviews with photos/video(8)
Friendly staff(7)
Awesome stay(6)
Too noisy(6)
Awesome rooms(5)
Negative reviews(7)
Guest User
Deluxe Chinese Style Twin Room
Stayed in Jan 2025
Booked for others
3 review
1.0/5
Posted on Feb 17, 2025
SMOKE EVERYWHERE! From the front desk, elevator, and YOUR ROOM will smell smoke. You can’t sleep from the loud noise from the rooms next door!!! You can’t sleep from the bad smell of smoke in your room as well!!!! VERY BAD EXPERIENCE!!! Not coming back! Do not book your stat here if you are travelling to Binondo/Manila! Thank me, and You’re welcome!
Christine
Business Chinese Style Suite
Stayed in Oct 2024
Family
4 review
4.2/5
Very Good
Posted on Dec 10, 2024
Pro: convenient location right across shopping malls. Good sized room and bathroom, staff are very helpful and accommodating. There's a Chinese restaurant and they are open until very late at night. You can also get a Chinese massage. Housekeeping cleaned up almost daily.
Con: most customers smoke so it sometimes smells like cigarette smoke even in the room. The room could have used a deep cleaning as the floors looked clean but weren't in reality. The floor tiles design camouflaged dirt so well that if you walk around barefoot, your soles will look black in no time. (Good they provide room slippers) If you're sensitive to noise, the weekends will probably bother you as there's a KTV in the building and we could hear it in our room on the 8th floor. There were also construction sounds throughout our stay.
Ang
Deluxe Chinese Style Double Room
Stayed in Aug 2024
Family
13 review
2.7/5
Posted on Nov 19, 2024
Located across Lucky Chinatown Mall, so location wise is very good. But the hotel seems not managed correctly. Our rooms initially have insects, and requested to change one.
Zarlyn
Deluxe Chinese Style Twin Room
Stayed in May 2024
Other
2 review
4.2/5
Very Good
Posted on Jul 5, 2024
Firstly, I must commend the front office staff and security guards for their exceptional friendliness, approachability, and willingness to assist guests. Their professionalism greatly enhanced my experience during my stay.
However, I would like to address an issue that slightly affected my overall satisfaction. There was noticeable noise disturbance during the night, extending until dawn. This impacted my ability to rest comfortably during my stay.
I understand that managing noise levels can be challenging, and I appreciate your attention to ensuring all guests have a pleasant experience. Perhaps there are measures that could be explored to mitigate noise disruptions in the future.
Anonymous User
Deluxe Chinese Style Twin Room
Stayed in Nov 2023
Business travelers
39 review
2.7/5
Posted on Dec 24, 2023
This hotel is located near China City, just opposite the shopping mall in Lucky China City. The location is quite good, the traffic is convenient and shopping is convenient. The sound insulation of the room is not good, and there are KTV and restaurants downstairs, and it will always be noisy at night. The waiter at the front desk is very warm and polite. The doorman has a poor sense of service and will not take the initiative to help with the luggage.
Guest User
Deluxe Chinese Style Twin Room
Stayed in Mar 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Apr 17, 2024
For the price point it was worth it. The room and amenities is what u see with some more expensive hotels. Wifi was weak though but the service was good. They response fast with concerns. Not much amenities but room was jice and clean.
Guest User
Deluxe Chinese Style Twin Room
Stayed in Nov 2023
Family
1 review
4.5/5
Great
Posted on Dec 27, 2023
I am happy with our stay in this hotel. The rooms are clean and a bit spacious. The service is good. The staff even the manager are nice. It's location is accessible to anywhere in Manila. Cleanliness is superb. It has an elevator and trolley for baggage. It also has wifi. The only problem was the lack of parking space. Will I stay here again, I would say yes. Especially if they work out the parking hehehe.
Response from Property: Thank you and we look forward to seeing you again. You can park your car in the public parking lot on the fourth and fifth floors of Mega Plaza across the road!
Oleg
Deluxe Chinese Style Twin Room
Stayed in Jan 2025
Solo travelers
37 review
5.0/5
Outstanding
Posted on Feb 11, 2025
Probably my best budget accommodation.
Everything is great considering the price.
If only the window (absolutely the entire wall) was clean!
Delighted!
And the area, Chinatown, is all colorful.
Original TextTranslated by Google
6/12
Guest User
Deluxe Chinese Style Double Room
Stayed in Nov 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 12, 2024
Very satisfied! The pick-up service is very thoughtful!
Original TextTranslated by Google
Guest User
Deluxe Chinese Style Double Room
Stayed in Apr 2024
Booked for others
7 review
5.0/5
Outstanding
Posted on May 23, 2024
Very good, very clean, great, I will come again next time, I like everything, hot water, environment, service, everything is good, I have been there many times, nothing to say, economical and affordable
Original TextTranslated by Google
Guest User
Deluxe Chinese Style Twin Room
Stayed in Dec 2023
Business travelers
21 review
3.0/5
Posted on Jan 11, 2024
The sanitation was good, but the wireless network didn't work at all. The neighbors who lived next door kept making noises. I paid for three nights and moved to another hotel after staying for one night. The ktv downstairs was indeed a bit noisy.
Original TextTranslated by Google
Response from Property: The network in the Philippines is generally poor and has been upgraded.
Icenatie
Deluxe Chinese Style Double Room
Stayed in Jul 2024
Business travelers
19 review
5.0/5
Outstanding
Posted on Sep 17, 2024
Nice place, but the room smells very salty
Original TextTranslated by Google
Response from Property: Thank you for your visit. The hotel is located in the center of Chinatown in Manila, opposite the Mecca Shopping Center and surrounded by ancient cultural and historical attractions such as museums, royal cities, and churches. The hotel will wholeheartedly provide guests with safe, hygienic, and comfortable accommodation services. .酒店会告诉员工加强房间通风。
Guest User
Deluxe Chinese Style Double Room
Stayed in Feb 2024
Business travelers
168 review
3.5/5
Posted on Apr 1, 2024
The location is OK, but there is no sound insulation and it is noisy at night
Original TextTranslated by Google
TyroneYi
Deluxe Chinese Style Double Room
Stayed in Nov 2023
Business travelers
6 review
1.7/5
Posted on Dec 21, 2023
The service was very poor. I stayed for several days and was not given a bottle of water. They did not help clean the room or change towels. They ignored me at all.
Original TextTranslated by Google
Response from Property: The old-style buses in the Philippines from the 1960s do not have mufflers. The ghost-fire boy rides a high-power motorcycle, which makes a lot of noise. The hotel has installed soundproof glass and keeps the ventilation windows closed during breaks. We have asked the mid-shift housekeeper to clean the extended room and replace towels and bottled water every day. We sincerely apologize for the impact this has caused to you.
Guest User
Deluxe Chinese Style Twin Room
Stayed in Nov 2023
Solo travelers
4 review
3.2/5
Posted on Dec 12, 2023
2 mosquitoes. I got it, but the mattress was good. The downstairs bar was noisy until late at night.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your visit. The hotel has installed anti-flood screens and recommends that you choose a room above the seventh floor. Anti-noise earplugs are available at the front desk. We welcome you to come again.