1440 San Marcelino St, Ermita, City of Manila, Metro Manila, 1000, PhilippinesView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Arzo Hotel Grand Lodge Guest Reviews
3.6/5
31 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.7
Amenities3.4
Service3.8
Cleanliness3.5
Filter by:
Sort by:
All reviews(31)
Positive reviews(26)
Reviews with photos/video(5)
Awesome stay(9)
Amenities lacking(5)
Negative reviews(5)
JHON JUNELLE
Family Room
Stayed in Aug 2024
Family
2 review
4.5/5
Great
Posted on Aug 28, 2024
Maayos at maganda salamat po arzo hotel
Response from Property: Thank you so much for taking the time to share your wonderful experience at Arzo Hotel Grand Lodge. We are thrilled to hear that you enjoyed your stay with us. Your kind words and recommendation mean a lot to us. We look forward to welcoming you back to Arzo Hotel Grand Lodge on your next visit. Should you need any assistance or have special requests for your next stay, please do not hesitate to contact us.
Ivan Rey
Family Room
Stayed in Jul 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Jul 29, 2024
Good accommodations
Response from Property: Thank you so much for taking the time to share your wonderful experience at Arzo Hotel Grand Lodge. We are thrilled to hear that you enjoyed your stay with us. Your kind words and recommendation mean a lot to us. We look forward to welcoming you back to Arzo Hotel Grand Lodge on your next visit. Should you need any assistance or have special requests for your next stay, please do not hesitate to contact us.
Hagorn
Deluxe Queen Room
Stayed in May 2024
Business travelers
3 review
1.7/5
Posted on Jun 1, 2024
PROS:
1. Security - the hotel is beside the grand lodge kaya sobrang secured, 24/7 yung mga security guards.
2. Complimentaries - with free 2 bottles of water, tissue, toiletries (toothbrush, toothpaste, shampoo, and soap), with towels.
3. Price - cheapest hotel near Sm City Manila, less than 1k per night lang, super affordable
4. Hot Shower - Good thing na may hot shower, kasi makakaligo ka kahit malamig
5. Concierge - mabait naman yung concierge and nag ssmile naman
CONS:
1. No elevator - 4-storey yung hotel so if you are with a senior or pwd, not reco ito kase walang elevator
2. Smell - amoy kulob yung room, then yung mga unan, maasim yung amoy, feel ko luma na yung mga punda, tinigyawat din ako, pinapalit namin yung mismong unan pero mas malala yung pinalit nila huhu
3. Insects - madaming insects sa loob ng room ko huhu, please schedule a pest control, andaming gumagapang, even sa cr, parang mini crickets, dami ko ring insect bites
4. Location - around the area, walang malapit na fast food na walking distance, yung pinaka kainan is sa baba ng hotel, which is medyo pricey yung foods, pero around the area walang makakainan na resto, medyo papasok yung location.
5. No Amenities - walang amenities yung hotel, tulugan lang talaga siya, walang common area, even rooftop, wala.
6. Slow Internet Connection - don't try to bring laptop without bringing pocket wifi, sobrang bagal ng internet connection, all throughout my stay, naka mobile data lang ako and hotspot huhu, super struggle sa signal.
7. Noisy - since katabi ng grand lodge, kapag may event, sobrang ingay, then wala din mapaparkingan pag may event, hassle.
CONCLUSION:
If you are looking for affordable hotel na pag sstayan near SM City Manila, this is the cheapest na makukuha mo na medyo decent.. But don't expect with the quality. If maarte ka like me, matatrauma ka π.
To the management, Hopefully maresolve yung issue sa insects and sa smell. Please don't sacrifice the cleanliness for the sake of affordability. You
Guest User
Deluxe Queen Room
Stayed in May 2024
Couples
4 review
2.2/5
Posted on May 28, 2024
the bed is still dirty and when we ask to replace the beddings it took 3 hours for them to do it.
Bellemere
Deluxe Queen Room
Stayed in Jul 2024
Solo travelers
3 review
4.0/5
Very Good
Posted on Jul 28, 2024
Budget friendly hotel, nice location to offives and malls
Response from Property: Thank you so much for taking the time to share your wonderful experience at Arzo Hotel Grand Lodge. We are thrilled to hear that you enjoyed your stay with us. Your kind words and recommendation mean a lot to us. We look forward to welcoming you back to Arzo Hotel Grand Lodge on your next visit. Should you need any assistance or have special requests for your next stay, please do not hesitate to contact us.
Demi77
RedDoorz Room
Stayed in Sep 2023
Solo travelers
42 review
4.0/5
Very Good
Posted on Sep 26, 2023
Accidentally broke a drinking glass and they charged 500 pesos for 1 glass. How expensive was it.
nyiorelacb
RedDoorz Room
Stayed in Feb 2023
Business travelers
4 review
3.7/5
Posted on Feb 12, 2023
Okay for guests who are looking for a budget hotel around Manila. I booked this Reddoorz room for a night as I have business agenda the next day. Arrived late night but still thereβs a front desk staff on duty.
This is good, the only off for me is the location since itβs a little bit hard to find in the map and no elevator access, you have to use stairs. Not advisable for families with seniors or kids.
Louiejay Capillo
Deluxe Queen Room
Stayed in Jul 2024
Couples
1 review
1.5/5
Posted on Jul 17, 2024
Room too much cockroaches
Response from Property: Thank you for taking the time to provide feedback on your recent stay at Arzo Hotel Grand Lodge. We are truly sorry to hear that your experience did not meet your expectations.We strive to offer the best possible service and accommodations, and it is clear we fell short during your stay. Your comments regarding the issue you mentioned, about cockroaches, are concerning, and we take them very seriously.Please accept our sincere apologies for any inconvenience you faced. We are committed to addressing these issues promptly to ensure they do not recur. Your feedback has been shared with the relevant departments, and we are implementing measures to improve our services.Thank you again for your feedback. We hope to have the chance to welcome you back and provide you with the exceptional stay you deserve.
Mark Robert
Deluxe Queen Room
Stayed in Jun 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Jul 1, 2024
It was an enjoyable stay.
Response from Property: Dear Mark Robert,Thank you so much for taking the time to share your wonderful experience at Arzo Hotel Grand Lodge. We are thrilled to hear that you enjoyed your stay with us. Your kind words and recommendation mean a lot to us. We look forward to welcoming you back to Arzo Hotel Grand Lodge on your next visit. Should you need any assistance or have special requests for your next stay, please do not hesitate to contact us.
Kuya Red
RedDoorz Family Room
Stayed in May 2023
Travel with friends
1 review
4.2/5
Very Good
Posted on May 7, 2023
1. Clean the bedsheets always. Dirty bedsheets should not be used.
2. Hand soap (even how small) is lacking. Provide hand soap (even how small it is).
RockIt
RedDoorz Room
Stayed in Mar 2023
Solo travelers
2 review
4.5/5
Great
Posted on Mar 30, 2023
The staff are friendly and the hotel offered me a complimentary massage for 25 minutes. They have complimentary toiletries and bottles of water. There is hot water in the restroom which is a big plus.
Response from Property: Dear Maam/Sir,Thank you for sharing your experience at ARZO Hotel GrandLodge. We appreciate your positive feedback, we're also glad to know that you enjoyed your stay with us. We are looking forward to welcome you and your family again on your next visit.
Guest User
Deluxe Queen Room
Stayed in Jul 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 2, 2024
good service
Response from Property: Thank you so much for taking the time to share your wonderful experience at Arzo Hotel Grand Lodge. We are thrilled to hear that you enjoyed your stay with us. Your kind words and recommendation mean a lot to us. We look forward to welcoming you back to Arzo Hotel Grand Lodge on your next visit. Should you need any assistance or have special requests for your next stay, please do not hesitate to contact us.
Anonymous User
Deluxe Queen Room
Stayed in May 2024
Other
4 review
4.2/5
Very Good
Posted on May 18, 2024
very very good
Response from Property: Thank you for sharing your experience at ARZO Hotel Grand Lodge. We appreciate your positive feedback, we're also glad to know that you enjoyed your stay with us. We are looking forward to welcome you and your family again on your next visit.
Rudy M Erebias Jr
Deluxe Queen Room
Stayed in May 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Accomodating
Response from Property: Thank you so much for taking the time to share your wonderful experience at Arzo Hotel Grand Lodge. We are thrilled to hear that you enjoyed your stay with us. Your kind words and recommendation mean a lot to us. We look forward to welcoming you back to Arzo Hotel Grand Lodge on your next visit. Should you need any assistance or have special requests for your next stay, please do not hesitate to contact us.
Anonymous User
RedDoorz Room
Stayed in Oct 2022
Couples
11 review
1.5/5
Posted on Nov 2, 2022
It took 3 days before towel arrived even been reminded daily. They have waited for me to come since my flight was cancelled 2days.