609 Tomas Mapua St, Santa Cruz, City of Manila, Metro Manila, 1003, PhilippinesView Hotel Details
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Swiss-Belhotel Blulane Guest Reviews
4.3/5
Very Good
1143 review
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Verified reviews
Location4.2
Amenities4.1
Service4.3
Cleanliness4.4
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All reviews(1143)
Positive reviews(1047)
Reviews with photos/video(422)
Great value for money(64)
Perfect for business trips(44)
Large rooms(43)
Comfortable bed(24)
Tasty food(20)
Located downtown(14)
Average towels(12)
Luxurious(6)
Negative reviews(96)
Guest User
Superior Twin Room
Stayed in Nov 2024
Travel with friends
16 review
4.5/5
Great
Posted on Dec 28, 2024
This beautiful hotel is a hidden gem located in the middle of Manila's china town
I was amazed by the quality, atmosphere, and excellent service
Along with the affordable accommodation cost, the restaurants are walking distance from this hotel
Response from Property: Thank you for taking the time to share your feedback with us. We truly appreciate your valuable input as it helps us enhance the overall experience for all our guests. We are all looking forward to have the opportunity to welcome you back to our hotel.
Lalaine Tatunay
Superior King Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 26, 2024
We stayed here on Christmas day for 3nights and super nice ng service nila and very welcoming ng mga staff feel safe and secured ka while in their hotel. Also malapit sa 7/11 and other Chinese restaurants.
Response from Property: Thank you for taking the time to share your feedback with us. We truly appreciate your valuable input as it helps us enhance the overall experience for all our guests. We are all looking forward to have the opportunity to welcome you back to our hotel.
Angel Lyka
Superior Twin Room
Stayed in Nov 2024
Family
1 review
4.0/5
Very Good
Posted on Dec 18, 2024
Pros: Rooms are clean, cosy, quiet, smells pleasant. Beds were comfy. For the promo price we paid, it was definitely worth the buck!
Cons: Got a room where the lock wasn't working. Hotel took quite some time to transfer our room. That was alright. However, the appliances in the new room was not up to standard. Minibar wasn't working. Lights were flickering. There wasn't any coffee and tea and also we had to request for hangers.
Overall it was 4 out of 5. Minor hiccups in relation to the new room but we were too tired to request for another transfer. Great chinese minimart next to the hotel. 7eleven nearby. Food options were mainly chinese cuisine.
Response from Property: Thank you for taking the time to share your feedback with us. We truly appreciate your valuable input as it helps us enhance the overall experience for all our guests. We are all looking forward to have the opportunity to welcome you back to our hotel.
Cai Indina
Superior King Room
Stayed in Nov 2024
Couples
2 review
4.0/5
Very Good
Posted on Dec 17, 2024
2nd time staying at this hotel. Convenient location. Perfect if you want to explore Binondo Chinatown.
Response from Property: Thank you for taking the time to share your feedback with us. We truly appreciate your valuable input as it helps us enhance the overall experience for all our guests. We are all looking forward to have the opportunity to welcome you back to our hotel.
Blake
Superior King Room
Stayed in Nov 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Dec 18, 2024
It was a really nice stay here. My mon really enjoyed the place and it was really at a good cost.
Response from Property: Thank you for taking the time to share your feedback with us. We truly appreciate your valuable input as it helps us enhance the overall experience for all our guests. We are all looking forward to have the opportunity to welcome you back to our hotel.
Guest User
Deluxe King Room
Stayed in Nov 2024
Couples
1 review
3.5/5
Posted on Dec 15, 2024
I honestly expected more, based on other people's reviews.
Good points:
- was able to check in early
- accommodating staff
- room is spacious
For improvement:
- When i checked in, no towels and slippers were provided, just the dental kit. I had to call the frontdesk to request those. Even the complimentary coffee packs. The container was kept on the closet, i found it and asked why there was no coffee and stuff provided (even the tissue dispenser is empty).
- Frontdesk not responding promptly, had to call 3 times before they pick up the phone. When i requested the towels, I even had to call for a follow-up.
- Not enough viand at the breakfast buffet.
Response from Property: Thank you for taking time to write your detailed review. We apologize for the inconvenience caused and we are putting all measures in place to prevent if not eliminate your bad experience. May we ask to contact us directly so we can investigate and assist you further. We hope to have the opportunity to welcome you back and to give you a more positive experience.
Marljon Emmanuel Santillan
Deluxe King Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Hotel is very clean and staff ar nice and accomodating. Also, very reasonable price for a large hotel room
Response from Property: Thank you for taking the time to share your feedback with us. We truly appreciate your valuable input as it helps us enhance the overall experience for all our guests. We are all looking forward to have the opportunity to welcome you back to our hotel.
Melomae
Superior Twin Room
Stayed in Nov 2024
Other
14 review
4.7/5
Amazing
Posted on Dec 9, 2024
This has been our nth time here. It already feels like a second home to us. As always the cleanliness is outstanding. The staff are excellent specially Jayson. The food are tasty. We just have one suggestion thou please more channels on the tv just like before. All in all its totally a great experience. Thank you and please keep it up! See again soon!
Response from Property: Thank you for taking the time to share your feedback with us. We truly appreciate your valuable input as it helps us enhance the overall experience for all our guests. We are all looking forward to have the opportunity to welcome you back to our hotel.
HELLO00
Superior King Room
Stayed in Nov 2024
Travel with friends
22 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Me & my partner has always consider this as our 2nd home. We are glad that we've been able to go back here with our friends & as usual it's beyond our expectations.
Thank you for all the lovely staff especially to Ms. Jam from the lobby. We are always welcomed with warmth & smile.
Response from Property: Thank you for taking the time to share your feedback with us. We truly appreciate your valuable input as it helps us enhance the overall experience for all our guests. We are all looking forward to have the opportunity to welcome you back to our hotel.
Sie Kwang
Superior King Room
Stayed in Nov 2024
Couples
4 review
4.7/5
Amazing
Posted on Dec 12, 2024
“Fantastic stay! Spotless rooms, great location, excellent service, and a delicious breakfast. Highly recommend!”
Response from Property: Thank you for taking the time to share your feedback with us. We truly appreciate your valuable input as it helps us enhance the overall experience for all our guests. We are all looking forward to have the opportunity to welcome you back to our hotel.
R.A. Bagacina
Superior King Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Dec 3, 2024
PROs
Very close to Binondo/Chinatown; large room (though some parts of the carpet had stains; needs cleaning or replacing); quick checkin and checkout; secure; smelled good; value for money; really cheap
CONs
stained carpet (hallway and room); the room given to me had an adjacent room; there was a door (though locked) connecting to another room I suppose; I could hear the occupants of the adjacent room
Response from Property: Thank you for taking the time to share your feedback with us. We truly appreciate your valuable input as it helps us enhance the overall experience for all our guests. We are all looking forward to have the opportunity to welcome you back to our hotel.
youknowwhoiam
Deluxe King Room
Stayed in Oct 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Dec 17, 2024
If you want to stay in the heart of Binondo, this is a sure place to stay. Secured and clean. You could se the city view at a large glass window.
Response from Property: Thank you for taking the time to share your feedback with us. We truly appreciate your valuable input as it helps us enhance the overall experience for all our guests. We are all looking forward to have the opportunity to welcome you back to our hotel.
Anonymous User
Superior King Room
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Been our fave Hotel when we are in Binondo since 2022 and up until now. We always book at least 2 nights and we still feel at home and safe. The staff are very accomodating and easy to talk to.
The location is very near the Ongpin food strip and very close to the Churches - Sta Cruz, Binondo and Quiapo.
Response from Property: Thank you for taking the time to share your feedback with us. We truly appreciate your valuable input as it helps us enhance the overall experience for all our guests. We are all looking forward to have the opportunity to welcome you back to our hotel.
Cherry Soudah
Superior King Room
Stayed in Oct 2024
Business travelers
3 review
2.7/5
Posted on Nov 30, 2024
The room was ok it's clean.. The entrance or lobby is big but looks boring and not really looks dull and boring..the location is not really wow.. I have to go to immigration near the hotel.
Response from Property: Thank you for taking time to write your detailed review. We apologize for the inconvenience caused and we are putting all measures in place to prevent if not eliminate your bad experience. May we ask to contact us directly so we can investigate and assist you further. We hope to have the opportunity to welcome you back and to give you a more positive experience.
Guest User
Deluxe Twin Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 27, 2024
The room we booked was just a twin bed deluxe but since they had a delay on giving me the key, they upgraded my bedroom to a king size bed. I was happy.
Response from Property: Thank you for taking the time to share your feedback with us. We truly appreciate your valuable input as it helps us enhance the overall experience for all our guests. We are all looking forward to have the opportunity to welcome you back to our hotel.