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This is my usual hotel to go whenerever I am in Manila! Very convenient and affordable and I live their buffet so much! So many options!

I really enjoyed my stay here, staff are accomodating, even the securities, its also good that they allow visitors to be visit us the only sad thing is that when we booked the room the pool is under renovation, we have a kid and they are anticipating the pool to be enjoyed and also the toilet handle is broken thats makes it very hard to use it as well as the shower valve.

Service was ok... Friendly crew, the only thing im not really happy with is their breakfast theres no much food to choose from you will end up getting the same every morning if you booked with breakfast.. Better have breakfast outside the hotel coz there are many restaurants and a shopping center nearby.

The staff is amazing. Very helpful, friendly and accommodating. They could tell I was from out of the country and made many recommendations for me to see their lovely city. The room was clean and housekeeping would come around later in the afternoon when I would be out. The restaurant buffet was wonderful, a wide selection of Asian foods. My departure flight was late in the day so they let me stay longer in the room with a later check out. Would highly recommend this hotel.

The hotel has good clean rooms. The staff are friendly and helpful. There is a conveinence Seven 11 shop located within the premise. There is no Restaurant but there are great restaurants within walking distances in the neighbourhood. Safety is guaranteed. Good for both long term and short stay.

This hotel is adequate, but slightly overpriced vs. competition. While they have updated the lobby in recent years, from what I can tell there has been little effort to update guest rooms, which are dated vs. other 5 star properties like the Westin. The one differentiating factor this hotel previously had was a great breakfast buffet served in the Pacific Lounge on the 21st floor with floor to ceiling windows that gave a sweeping view of the skyline and the bay. It was carpeted with cushioned club chairs and those soft surfaces absorbed noise and the overall experience was a great way to start your day compared to the crowded and loud breakfast buffets at other 5 star hotels. Well someone decided to spend a lot of money to destroy that experience. They have opened a new restaurant on the first floor that is loud, crowded and gives you a view of 7-11 across the street instead of the bay. I spoke to the GM about this, so he already knows my opinion, but what continues to strike me is his point that the Pacific Lounge is “a premium space” - yes Sir, that’s true and previously it was one that virtually all your guests got to enjoy which is exactly why it was THE difference maker for this hotel. I came back thru Manila for a night on May 15 and was going to try the Sheraton one more time, but it was fully booked. Instead I stayed at the Westin for less money. There was no comparison- the Westin’s rooms have a much higher end finish, their food was better, and the service there was far superior like being provided a welcome drink and the Manager sending fruit to my room with a welcome note. The Sheraton Manila Bay is no longer on par with Manila’s best hotels

I see always small cockroaches anytime I check-in during my previous and last stay. I told to all the housekeeping crew that next time I will bring my own insecticide to fumigate the rooms to make sure that I will not see cockroaches at the kitchen and bathroom. They have their own insect spray but only allowed limited use only because they will be questioned of over used by the management

Better service, front desk personnel are polite.The location is great, it's just a few steps away from the mall and fast food chains. The facilities are good. The unit we had has an awesome view of Manila Bay from the 49th floor. The unit is clean and well maintained, no issues encountered. They also have a better internet speed. Highly recommended for staycation or longer stay. Will be booking again at Regency Grand Suites.

Overall a pretty nice hotel… nothing to complain at all.. in fact it’s quite nice. My only comment is… given the size of Manila, unless your business is nearby where the hotel is located, I’d recommend other parts of the city (which I am sure must also have very nice hotels). Frankly the surrounding areas of the hotel are very so so… but other then that, the hotel is fantastic,

All the staff were very helpful and friendly. It's a 5 minute walk to Robinson Mall. 7-Eleven is also within walking distance. I think it's better to choose a room with a window. We have toothbrushes, shampoo and soap. I don't have a hair dryer, so I think it would be better to bring one from Japan. I have short hair, so it didn't bother me because it got hot when I was walking outside and it dries in about 5 minutes.