Anonymous User
May 30, 2024
Facilities: The heating was not enough on the night I checked in. It was so cold that I couldn’t sleep. I called the front desk 3 times but they didn’t answer. During the day, I explained that I didn’t hear it. You were sleeping next to the front desk. The phone rang so loud several times that I couldn’t hear it. I could only I understand that you are too sleepy
Later, after dawn, we discovered that there was a small embedded air-conditioning remote control panel on the wall around the corner (I only discovered it when I looked up when I was packing things). If your front desk called us in the middle of the night and told us, we could immediately Even if you turn on the air conditioner, you won't be so cold that you can't sleep, because until now, most hotel air conditioners have handheld remote controls (I didn't expect or find them embedded in the wall).
As a receptionist, you only sleep soundly. Your professionalism is so poor.
Later, I complained to the Ctrip platform, and the platform contacted the hotel owner. The boss was kind and immediately agreed to change the room. I didn't change the room because the room was wiped down when I checked in, and the air conditioner was turned on and the room became warm. The boss also agreed to slightly adjust the room price. Due to his attitude, I returned the adjusted price to the front desk in cash when I left.
The low rating this time is because the front desk is irresponsible.
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