Palm Plaza Hôtel & Spa Reviews

Overall, it was a good, nice hotel, the rooms were cleaned daily and spacious with good facilities. The pool area is nice and picturesque. I DID NOT appreciate the SLY behaviour of one of the women at the front desk however. It was my first day and I asked her if I could book a taxi through the hotel to go to the souks in the medina (a 10 minute drive) as I was unaware there were going to be other taxis outside. She then charged me 300 dirhams for a 10 minute journey and said "you should book a taxi for the way back too because taxis are really hard to find in the medina area". So in total, 600 dirhams... I then spoke to the taxi outside and he told me he would drop us back instead for 50 dirhams. The medina was also FULL of taxis so she basically just lied to my face for money. Not sure whether she gets a commission or something, but regardless, it made me feel uncomfortable as I should feel in good hands in my hotel and not in the hands of scamming behaviour. 50 dirhams compared to 300 is ridiculous and a robbery. Breakfast was really nice, a wide array of food and choices and was really tasty and traditional too, a great highlight of the hotel. However, if you don't go to dinner bang on 7pm or 7.30pm, the food gets rather cold and the cuts of meat served aren't good quality at all (fatty and chewy) I wouldn't say the dinner food is of 5* standard, more like 3/4. The beds aren't the comfiest, the pillows are really flat however, this wasn't too much of an issue for me. The reception (apart from the woman who sorted the taxi as explained above) were helpful and friendly. A very nice stay in a nice hotel but could be better.