Hôtel & Ryads Barrière le Naoura Reviews

First off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth. I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles. However, on the final night, my friend received, but I didn’t. This was fine and I just politely mentioned it to reception. Bearing in mind there’s not many local shops to get water from, I was glad when I was told this would be rectified. 1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to ‘fight’ for a bottle of water - especially because this isn’t a cheap hotel. I was redirected to room service, who tried to charge me and then said it’s a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that I’d had free complimentary water every day. The lack of water didn’t really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that I’d received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I could’ve been told this from the start and there wouldn’t have been an issue. All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.

Excellent service and very warm welcome

Good location, good service

Attentive staff great room Excellent breakfast

The most INEFFECTIVE concierge in the world, very few Moroccan dishes on the menu, apart from the situation I will not recommend

Fantastic and clean hotel. We traveled as a family. Had a great time during our stay. Hotel had a Great swimming pool, hamam, beauty bar. There is a small kids club but my kids were not interested and would prefer the swimming pool. Staff were super friendly and present. The hotel is great it the city is ok. Maybe it’s somewhere you want to visit once!

Excellent hotel, Staff, food, and cleanliness Will definitely go back

I’m beyond disappointed in my stay with this hotel. First of all the rooms were boiling at night, we asked if we could have assistance with the AC( I assumed it wasn’t working) as it was so hot at night, we were told there is no AC in this hotel. We then asked how about a fan? The reception staff laughed and said no madam no fans and hung up. We booked treatments at the spa and were told we have to pay in cash only or no treatments. So we booked one treatment for the same day as we had the cash for that. This should have been a simple wash and blow dry. My sister attended the appointment after swimming expecting a wash and blowdry. The hairdresser proceeded to blowdry her chlorine filled dirty hair. She asked can I have my hair washed please it’s full of chlorine. To which she was told I don’t do washing and tried to carry on blow drying her hair! When at breakfast, we would sit and wait to be addressed, noticed or have our orders taken. We would see tables with 3 staff to them but ours was empty? No idea what the prejudice was here but I’ve never experienced it so. Was very disgusted by it. One night we ordered room service, the online menu in the welcome pack wasn’t working. So we went to reception to ask for a menu. They said they don’t have any. So we went back to the room called the room service option, told them and they said we only have the following. Which were limited options very limited, it wasn’t even late at night but no apologies for any inconvenience.

The location is fabulous, everyone from the front desk to housekeeping and dinning room servers were friendly and helpful Our rooms were spacious, bright and well appointed Overall our favourite hotel on our trip

Great staff.. very friendly and hospitable

Great hotel in a good location. Staff were friendly and helpful and the amenities were very nice.

We rented a ryad in a 5-star hotel which was expensive. We naturally expected luxury level accommodations. I'm sorry to say that this wasn't the case. Our ryad was due for a renovation. In terms of service the staff was friendly but sometimes things would take a long time. For example, both the light bulbs in one of the bathrooms were out and we had to ask for them to be replaced two days in a row, for it to finally get handled.

Very beautiful hotel and excellent staff

This is an excellent 5 star hotel in a great location very close to the centre of Marrakech. The rooms are very large and beautifully presented. The central swimming pool is great and it was a delight to stay there. However there were 2 significant issues: 1) The air conditioning was turned off for winter. The rooms were warm 23deg at night and this was too hot for comfortable sleeping. When I pay €400 a night I expect to be able to control the room temperature. 2) The noise transfer from the room above was completely unacceptable. Every foot step on the hard floor above, was heard directly below. The occupants of the room above returned each night at 1am and walked around their room for 30-60 minutes before finally going to sleep. This woke both of us up each night and in not acceptable for a hotel of this quality and price. Overall an excellent hotel that is let down by 2 serious issues. If these issues are resolved we would be delighted to return.