Chems Hotel Reviews

the hotel was a bit old but it is in a great location, enjoyed the stayed as we used it just a night break before going to my final destination the pool and facilities might require some more improvment the staff are nice and helpful

was very bad comuniction and i have writen an name mistake they have charged one more booking and even though they have not paid me back or refund a part

We enjoy our staying , I did extend for one more night and I did booked wrong date , they did not help me to stay one more night. Still was nice place

My experience with the hotel reception was terrible, I booked two rooms for my family, paid the rooms myself and they refuse to visit my mother in law in her room who was 92 years old to support her if she needs to pack her stuff or even take her shower, I was not planning to stay in the room but they have said something to do about the law which is absolutely ridiculous and not acceptable. Hotel staff should be aware of their guests rights and not to be negative and ignorant, I saw a lot of bad reviews about the hotel but thought maybe the reviews will give them a chance to amend and improve the quality of the product and services they are sailing unfortunately nothing changed or improved, staff mentalities need improvement specially in this sector.

First night in Morocco and we were very happy with this hotel. We did not know they had a dinner buffet so we walked in the neighborhood and found a nice restaurant. Here are some pics of their buffet

Smooth check in. Good location - walking distance to the medina square and souks (10 mins walking) vide a park beside the hotel and a view of katatouba mosque. No amenities whatsoever save for body shower and a small bar of soap. Water heater works fine. Friendly service. Ismail helped me book a taxi for early morning flght - thanks Ismail.

The location was just ok! 10 minutes walk from Old Medina. Very quiet and clean hotel. The pillow and bed were comfortable too. Friendly and helpful staff. Good Breakfast! Wifi was slow. Overall I’m a happy guest. I will definitely come back.

The second time I stayed in the hotel, the hotel environment was good, but the facilities were outdated. This time, the second floor was better than the first floor. The hotel is in a convenient location and most of the scenic spots can be reached on foot.

Bathroom handle broken Bathroom mattress Very old room TV not working

Superb hotel! Very welcoming and very well located! Top staff

The hotel is well located but outside the hotel, rude, aggressive taxis say that they work with the hotel, Marrakech is never too aggressive anymore

Structure very close to the main square, well positioned, quiet place, excellent swimming pool with well-kept gardens

The internet is too bad. There are no other problems. Because they need to make money, they don't allow outside water and food. Just put it in your bag and it's fine. I'm speechless.

Well located hotel, very average services compared to the price, shame