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Started off as a nice place to stay for 4 days of business in Matthews, but things changed. 1st breakfast morning I found the omelettes still cold even though they were in a warmer. 2nd day afternoon came to hotel noticing 2 windows were shattered and had no power to half of my room and no water. Called front desk for an update on status and was told there was a fire in the AM but no idea when things would be turned back on…this was 5:45 PM. 8PM called again and was told still no updates, then was told most guests were just checking out. Okay, time to regroup and called Hilton. Hilton found me a spot at the Garden so I packed up and left. I just can’t understand why there was no communication, no phone call, no message on room phone, no note left on door etc. most people can deal with occasional hotel issues if communicated with but this management team failed basic customer service. Btw, didn’t feel safe after the receptionist stated it was a guest who started the fire on the 2nd floor and shattered the windows, jumping over the front desk and yelling.

We didn’t really use the amenities but it was a.clean comfortable place. Super friendly and accommodating staff. Comfortable beds clean bathroom and good blackout curtains! If we are in the area and need a hotel we would definitely return

The overall feeling is average, can not be compared with domestic hotels

This is our 26th stay at this hotel. If this wasn't the best place to stay in Matthews would we return so many times? After all these years the hotel is clean, quiet, and friendly. There have been many upgrades to the property over last few years. These upgrades continue to make this an up-to-date and an excellent choice. On this trip we stayed in a spacious king suite that has a wide screen TV, a wet bar, a business desk, two separate vanities, one outside of the large bathroom and one in the bathroom. The location is convenient to shopping and a variety of restaurants, most of which you can walk to from the hotel. On this trip we chose to dine at the Outback which is beside the hotel. We were also able to do some shopping at Kohls which is also within walking distance. The breakfast bar in now fully stocked just as it was before the Covid restrictions. There is something for everyone's taste available. We will be returning for a family visit this summer and again in September.

Enjoyed a wonderful weekend in Matthews / Indian Trail for my oldest son’s basketball tourney. The hotel was conveniently located to the Carolina Courts facility, but also to many great restaurants and activities for our kids/family! The staff was extraordinarily friendly, courteous, and made us feel welcomed from check in to checkout. The hotel has cozy and spacious newly renovated rooms and the lobby/breakfast area should be done in the next few weeks. Thanks to everyone who made my family’s weekend a GREAT stay 👍

Facilities were clean on our last stay practicing social distancing and providing hand sanitizer throughout for travelers to keep their hands clean at all times. The location was very convenient to shopping and eating for late night arrivals . I would recommend the location to other travelers. The food was the best it could be with the presence of Covid

All staff members were very helpful