Verified traveler
April 22, 2024
When were given a room that was not the one I paid for, but didn’t realize it till we went up to the room. We went back to the front desk and I showed the guy behind the desk my receipt showing the room we rented was supposed to have a hot tub, he acted like he knew he’d given us a different room, but then corrected it for us and said it’d be ready in 15 minutes because it needed to be cleaned. When we finally went into the room, the hot tub was dirty. Needless to say we didn’t even use the hot tub. This is the 2nd time we’ve stayed there. Both times there’s been other guests that have overstepped with weirdness approaching us.