Best Hotels near La Placita del Río Mall, Medellin

The Ibis standard of quality. The service was a little below, because it is quite moved, which makes the attendants' life difficult. The bed was also bad. The positive point for the location, great, in the most slightly rough neighborhood of the city. Near the center, but also near the attractions of El Poblado, district with restaurants, bars etc. very safe region.

We would have rated this hotel at 5* but a checking out issue spoilt the whole stay for us! Yes the room needed a little attention - the shower nozzle hung down out of the ceiling, the shower handle came off the temperature regulator every time you adjusted it, the toilet seat kept falling down & had to be held up for me (male!),, the toilet itself was not fixed equi distant in the space between the shower screen & the wall & made sitting on it uncomfortable as you would then be squashed ........but none of these were major & would not have impacted our stay very seriously. We enjoyed the breakfast & the staff, generally were very good & helpful Upon checking out, we left a 50,000 COP tip. Then, On getting into our taxi, we were called back to be told we needed to pay 50,000 COP for a ”broken door key card”. The previous evening the door card did not work & it was replaced with nothing at that time being said. Now apparently we had ”damaged” it I refused to pay & said if they wanted the money to take it from the 50,000 COP tip I have stayed in hundreds of hotels using electronic key cards & if they ever had a problem, they were reprogrammed or replaced without issue Never have I encountered this situation before & I was annoyed & very disappointed that after a great stay, this was how it ended. As I said, this would probably have been a 5* review.....

We had a wonderful time staying at Hotel Lagoon. The food at the restaurant was superb and we were never disappointed with any of the menu items. The staff, particularly Carlos and Isabella, were always friendly and always went the extra mile for us whenever we needed anything. We truly enjoyed the newly built outdoor lounge areas next to the pool with the firepit. This was one of the best experiences we had at the hotel and a must if you wish to keep warm on a chilly night. Conveniently located near the airport (MDE) and about a 45-50 min drive into Medellin. There are a lot of places to eat nearby as well as a few shopping centers. Would come back again!

Excellent experience Excellent location near the Airport. We arrived late by the time we cleared customs picked our bags it was close to 2am. Sadly i couldn't find the number for the hotel to call for the shuttle, we took a taxi and it charged $60,000 pesos that's like $13.dollars. the Beds are very comfortable we had a suite. The rooms are spacious and the AC works well. Breakfast was really good with a great variety. Definitely recommend this place.

It is a new hotel ( supposedly 5 stars), but... Basic things like bathroom light, which is a very modern command (the lights are all with a command that varies intensity etc... but many have already deleted the letters that indicate their function) are not working. We changed our room.. in this room the opening of a top box did not work ( completely necessary because we travel for a long time and we have baggage 🧳🧳) We had breakfast included but because of the different tours we could only have breakfast on the first day.. and they told us they didn't prepare to take. If we added there was no refrigerator, nor to prepare coffee or tea in the room.. very disappointing I had to ask for a shower kit as it is rain ...(They seemed rare 🤦🏼) also a glass 🥛 I asked for the bath and .... never arrived There are no windows to ventilate.. from the hall comes a lot of food to the entrance of the room and there is noise for the nights of the bars next to and from the road. I think they have to improve much customer care and provide minimum services for a category not already 5 but even 3 stars.. ( the strong boxes told us they were not yet in operation. The room did not make it to us.. one day, not the reason I would never recommend it The only good bed that was very comfortable.

I choose this property base on the hotel website and few reviews online. 5 Starts hotel mean an extraordinary service, customer service, and above and beyond customer service. My room was 1306 very small room, basic room, not welcome amenities (water batle or any sweets as other 5 start hotels does. The towels are absolutely inappropriate like old and stained towels, some with the bed sheets. The chairs were not in good shape and dirty. The chais were not dirty but they look old and weathered. Breakfast was delicious, local food, and several choices to eat, continental & American breakfast style available. The portion are extremely small micro-bread , so you have to put in your plate may pieces because they are too small. Poor customer service and most the employees feels like empowered just because they work at the hotel. Except few people. Upon my arrival not courtesy at all, no water bottle complementary so comparing with the holiday Inn Express & Suites located one block down that goes above & beyond to make us feel welcome at the hotel. For the price I paid it is not make sense to spent large amount of money for. Very poor service. The Hotel Bellman (April 2) in the morning. Was the extraordinary person as the maid on my room (Mary)

We stayed at the hotel for three days. I specifically was looking for a hotel with a gym and our travel agent said this was the best place. -The check in process was very slow as they don’t have enough people at the front desk. -Our room was nice, but they only provide shampoo and soap. When I asked for body lotion, as most other hotels of this rating provide, I was told no. - Calling to the front desk results in no one answering the phone, thus I had to go downstairs several times to ask questions. -The gym itself is old and disgusting. Overlooking the pool deck is the cardio area. They had 1 of 3 treadmills working, ellipticals with no power, and spin bikes that were extremely rusted and hard to adjust for fit. The weight room floor is also filthy and I don’t think it was cleaned the entire time we were there. The weight and machines are all rusted. For dumbbells there was one set of 10s, 1 twenty and the rest were over 30 lbs. Some of the dumbbells were coming apart creating a dangerous situation of a weight slipping off and dropping on your head or foot. -We had breakfast included and the food and service were good. However, We ordered room service one evening for dinner and the food arrived after an hour and a half. It was cold and tasted horribly. - they have motion sensors in the hallway to conserve energy, which is good. However the don’t often work and several times I got off the elevator and had to navigate a pitch black hallway to my room. I would never recommend this hotel. It claims to be 4 star but it is in disguise with a fancy lobby.