Hotels near Hazrat Syed Mohammad Mustafa Sallallahu Alaihi Wasallam, Medina

Firstly I would like to make very clear that there are two Movenpick hotels in Madinah which some reviewers seem to be mixing up! This one is part of the Accor group and the Movenpick Madina that we stayed in. It is BEHIND the Pullman Zamzam Madinah, which faces one side of the Masjid al Nabawi haram. So it is a couple of roads walk away from the haram on the opposite side to the female entrances to the haram. This is nowhere near five star standard. Due to the poor condition of the bathrooms and room decor I would say three is being generous. Despite its attractive entrance and reception this is a rundown hotel in need of refurbishment, in particular the disgusting bathrooms. The bath, sinks and tiles were old, stained and mouldy. This was made worse by the fact that the housekeeping was very poor. The rooms weren’t cleaned and towels not changed unless we requested this. The actual rooms were ok despite the tired looking furnishings and lack of cleaning. The receptionist who checked us in apologised for not giving us adjacent rooms, but we discovered we did have adjacent rooms, and both were triple rooms. The rooms were quite spacious with comfortable generous sized beds but the TVs had very poor reception and the wifi was appalling, regularly dropping out. The fridges in the rooms were tiny and barely cold. In fact they and the lights turned off whenever we took the key cards out! Because of the hotel location the view out of the window was depressing, a view of the main road. A nice touch though was that as well as a Quran there was a nice prayer mat in each room. On our first morning we went down to breakfast to discover that the female staff had already let some guests have breakfast for our rooms. The head of staff quickly resolved this apologising profusely. In fact apart from this confusion on the first day we found the restaurant staff to be very nice people. They always had a smile for us and the waiters always ready to assist. We were very very disappointed with the very limited cooked breakfast items - there was barely any variety and apart from on one day only vegetarian options. The pancakes were disgusting and tasted like long life ones from packets rather than freshly made. Very very disappointing. But the worst was that there was no fresh coffee!! Only sachets of instant coffee. How is this possible in a so called five star restaurant? There was a big unhealthy selection of pastries though. And the strawberry juice when available was nice. We tried to order room service in the evening on one occasion- the staff member (chef?) who answered the call was rude and told us some of the items were either unavailable or incorrectly described on the menu! On the whole staying at this hotel was a major inconvenience due to its location and at best it is a three star hotel. I would not stay here again.

We chose this hotel as it is classed as a 4 star hotel and it is very close to the haram (5 minute walk from gate 7 and Al Salam gate bus stop). Unfortunately, the service isn't amazing, especially the cleanliness and standards. When we first checked in, everything was nice and tidy. However, in our 4 days stay, not a single member of staff came to clean the bathroom or take out the rubbish. We had to continuously call housekeeping for this to be done and even then the bathroom had not been cleaned. Other than this, the best thing about the hotel is that it is very close to the main road where taxis are easily available as well as buses and walking distance to the haram.

Very close to the masjid, reception service is brilliant, room slightly small, but worth the money. I would return to use this hotel. The room service was brilliant we had fresh towels, toiletries given to regularly, overall I will recommend

When we entered the room the carpet was wet and the toilet floor is mouldy. Not very clean, no hair dryer but other amenities are acceptable. The hotel is located about 1km from Masjid AnNabawi but hotel provided free shuttle bus to and from Masjid every prayer, first come first serve basis. Shuttle will move at least 30 minutes before and after prayer. Have to pay for the hotel room during check in so prepare some cash or credit card. There are some convenient stores near in the hotel.

Location of hotel was within walking distance to Nabawi, about 15 minutes. Staff at the hotel were friendly and helpful while the room itself was well maintained. Only issue was the door to our room was quite hard to close and had to be slammed.

The hotel was beautiful, from entrance to lobby to room. It was 14 mins walk from hotel to Masjid e Nabwi. The service was great. There was a bell captain Sezzat, especially he was very good in service even he arrange ziyarat for us with a good driver and help us to chose the room with better view. He was very active and energetic more than his job he was doing. If you'll find him take his hospitality you'll love it. Highly recommended!!!

we went there during Ramadan and i know people will say the spiritual experience is more important but this is something i know i have to highlight as a warning to other pilgrims we were a party of 15 adults and kids arrived late at night we had booked 3 rooms when the receptionist and the porter said we could view the rooms first never done this in my life we went to see our room it was horrible so the porter offered us a different room not a upgrade as they are roughly all the same came down to reception the price had now gone up by over £150 to what we had booked on Booking .com which my wife queried so after a lot of arguing and another change of room we got the booked price the hotel is not nice needs a major refurbishment bathrooms have showers literally next to the toilet not a pleasant experience so watch out for price increases to what you book on plus untidy look

Good, clean and spacious suites with very well mannered staff. They have a cafeteria in the lobby where breakfast is served, not in the form of buffet but one can order a breakfast dish, with a drink and water (one for each). 5-10 minutes drive to Masjid-e-Nabawi by taxi, cost totally upto your negotiation skills. Al Rashed Mega Mall is just across the road but the road is so busy, please don’t even think of crossing it straight on foot. Either take a taxi (sounds weird) or walk down the lane till a crossing and then come back all the way up. During my stay of 3 nights, I couldn’t go there even once. On the lane behind, 10 mins walk away, you will be able to find all restaurants like tazaj, dominos, mcdonalds etc. Overall, a pleasant stay, 20-30 mins from Airport and Harmain Train Station.

Even though hotel is located around 12k from Masjid Nabwi but thier regular shuttle service with excellent timings for all the 5 prayers makes up fir the distance. The drop off point at Haram of the shuttle is under the haram floor so great service. Breakfast is OK, not of a 5 star standard though and replenishing is slower, needs improvement.

It is a good thing that you are not a part of the problem and that you are not a victim of the problem and you are not a problem because you are the one that has to be the good.