Guest User
August 6, 2024
First time stay, The location is brilliant, right on the doorstep of the haram when we arrived we had to wait for someone to bring our luggage up, who wasn't very friendly. On checkin we were told that a deposit of 500 SAR was to be given, which they only take in cash, if a deposit is made via card, then only cash will be given on return. We got the newly renovated rooms, which were lovely, sadly our rooms were on opposite ends which made things difficult for us as a family. As there were 15 of us, 2 of the family members were leaving earlier for the airport earlier, than everyone else, and because one of them was older, they were going to take a different exit, to reduce their walking, the door man on that entrance was rude, did not speak a word of english, and told them to go from a different entrance, you'd see him normally just sitting on a chair on his phone, not sure what is role is, The internet was very intermittent No one would pick up the phone, if we needed assistance, out of hours, It was sad to see that the maids room is of such basic quality, the blanket is itchy and the mattress is hard. I have got videos and pictures, of the rooms, and location, if possible will upload later from my phone