Welcome to Marriott Executive Apartment Madinah– a unique, contemporary hotel in Madinah featuring the newest facilities and a five star touch. Designed for today’s sophisticated mindset that seeks true value and utmost comfort. The apartments are the definition of luxury beyond practical living. Appealing to all visitors alike, families and business travelers, The apartment offers the highest standards of quality and an impeccable range of personalized services and fully equipped kitchen. With dedicated team of professionals and a genuine passion for hospitality right by your side, you are guaranteed an unforgettable experience throughout your stay. Our completely furnished apartments is the ideal choice within an ideal city where warm welcome and exceptional services await your visit.
GGuest User2024.01.05
I stayed at this hotel in Medina coming from Mecca. The rooms are all in one floor. Same floor as the restaurant and the mall. Checking in was easy and seamless. Dian helped us and made our stay enjoyable. He went out of his way to make sure we have all we needed. Breakfast was amazing kudus to chef Hares Elsayed is definitely top class chef. Nasrulsin working hard to ensure everyone’s needs are met. Sama at the reception was very helpful and courteous. Assisted us and was always smiling and helpful. I see Leena on the main floor always asking us if we need anything. All in all the service and staff in this hotel is top notch and one of the best experiences I had in a Marriott hotel being a reward Member for the 13 years. I had a 2 bedroom apartment and was very spacious and clean. The hotel is a far from Alharam but the shuttle is always on time for all prayers. It takes 15-20 minutes. It’s connected to the mall where all kinds of food are available. I will definitely recommend this hotel and will stay here if I come back to beautiful Medina
Located in Madinah, E hotel is within a 15-minute drive of Al-Rashid Mega Mall and Quba Mosque. This hotel is 9.6 mi (15.4 km) from Prophet's Mosque and 11 mi (17.7 km) from Al Noor Mall.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a banquet hall.
Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 63 air-conditioned rooms featuring fireplaces and Smart televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include safes and desks, and housekeeping is provided on request.
AAnonymous User2024.06.08
Near the airport, the hotel is new and the breakfast is good. Highly recommended.
We are excited to hear that you're planning a spiritual journey to the City of Prophet Mohammed (P.B.U.H) and eagerly anticipating your stay. Please feel free to explore our website to discover the range of services we offer. Our hotel, nestled in central Madinah, boasts 207 rooms and suites that offer the pinnacle of luxury. The interior design of each room has been meticulously crafted to evoke an ancient Arabian ambiance, with elegant furnishings, natural tones, and delicate materials that seamlessly blend tradition with opulence. The New Madinah Hotel occupies a prime location, positioned in close proximity to the Holy Mosque of Prophet Mohammed PBUH. We are conveniently situated near renowned restaurants, along with easy access to various facilities. Our hotel's strategic positioning offers effortless entry to Men Rawdah Shareef entrance, Bilal mosque, and various historical mosques. Notably, it's just a convenient 20-minute drive from Madinah International Airport and a mere 10-minute drive from the Haramain high-speed Madinah train station. We are looking forward to extending you a warm welcome soon.
GGuest User2024.09.05
excellent service. Well placed to enter the Prophet's Mosque in 5 minutes by foot. Hammad at the restaurant and Noor in the concierge service, two excellent people, very helpful and cooperative, will come back Inshallah, go ahead, I recommend 100%
Excellent
88 review
4.5/5
Price from
₹ 10,610
per night
Check Availability
You Might Like
Hotels With BreakfastHotels With Twin RoomHotels With 1 Double BedHotels With Swimming PoolHotels With Free Cancellation
With a stay at Rua Al Hijrah Hotel, you'll be centrally located in Madinah, a 4-minute walk from Prophet's Mosque and a 4-minute drive from Quba Mosque. This hotel is 3 mi (4.8 km) from Al Noor Mall and 3.5 mi (5.6 km) from Madina Mall.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.
Grab a bite to eat at one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 404 air-conditioned rooms featuring fireplaces and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as safes and desks.
YYoussef Raafat2022.04.24
It’s like someone built a beautiful hotel but forget to operate it.
Rooms are really nice and spacious. The hotel is right in front of Haram.
But we didn’t see room service but at the third day. We kept calling the operator but no one answers.
For its price it’s a great hotel if you don’t mind the above.
With a stay at Pullman Zamzam Madina, you'll be centrally located in Medina, steps from Al Haram and 6 minutes by foot from Prophet's Mosque. This 5-star hotel is 0.5 mi (0.8 km) from Baqi Cemetery and 2.4 mi (3.8 km) from Quba Mosque.
Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and a fireplace in the lobby.
Enjoy international cuisine at The Horizon, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include limo/town car service, express check-in, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 835 air-conditioned rooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
GGuest User2022.03.21
Easy and thankfully an early check-in, which gave us much needed time to go visit Haram and attend to prayers. I had a 2 bedroom overlooking the haram on one of the higher floors, and it was special. Rooms are generous in size, well appointed with amenities, and 2 baths, which is great when you have teenagers who also need their own space. The hotel was conveniently located to Gate 36 of the mosque (about 8 min walk from door to door) and better for men than women who had to walk a bit further to their entrance. Apparently, the hotel offers shuttle services as well, but we didn't need to utilize it. With government requirements and regulations opening the time we got there, it was getting busier and can only imagine how packed it would be at full swing. Lots of groups and tour buses can be rather overwhelming to get lifts/elevators at times. Plus, with so many nationalities and languages, it was a real treat to try and communicate, so always be patient and have an open mind. Easy to order Uber services or taxi from front of hotel. Starbucks for coffee lovers are also available at lobby. Food/breakfast service was fresh and varied, and we never had issues with the service or the quality. Only issue came into play when I was overcharged at checkin for the room and although I caught it a few hours later and brought it to receptions attention, it took an agonzing number of follow ups and empty promises before it was rectified at checkout. Even then, it was like pulling teeth and nearly made us late for our departure. Although the hotel team tried to be helpful, just bear in mind that the concept of speed and efficiency is not the same as in NAmerica. Overall, I would still recommend this hotel, even as an AllAccor member. I personally wasn't offered any additional benefits which in the grand scheme would not really have made a difference given that we were visiting one of the best places on earth!
Modern comfort and traditional hospitality in the City of the Prophet. Crowne Plaza Madinah is located in the south area of Madinah Al Munawarah, just steps away from the Prophet Mohammed’s Holy Mosque (PBUH) and BAB Al Salam.Being one of Madinah’s 5-star hotels, it also provides an ideal location for pilgrims, leisure groups, business travelers, corporate meetings, airline crew, and passengers.Classical motifs complement the stylish modern design in 506 comfortable rooms, suites, and Haram view rooms that overlook the magnificent courtyard of the Prophet's tomb. We also provide numerous options and ambiance restaurants to suit all tastes that characterize our hotel, in addition to Orchid Café, where everyone finds and aspires to the same best food and beverages. The hotel has a business center, an outsourced GYM for fitness lovers, and 82 parking spaces.Whether it’s an intimate event for a small group or a large multi-day conference, the Crowne Plaza Madinah is your ideal place to connect. The well-appointed six meeting rooms can accommodate meetings from 13 to 135 delegates and offer high-speed WiFi and the latest audio-visual facilities, all complemented with dedicated service to ensure your event is a complete success.Explore business and leisure in Madinah, the sacred city. It is situated in the heart of the central area and allows you to connect business and Leisure seamlessly.
44khtar12023.02.16
My stay on 9 to 11 of Feb 2023.
Excellent location, short walk from towards the Masjid - the side of the Green Dome.
Also a short walk to the food market.
Friendly staff and spacious clean room - good condition bath and shower (no horrible grout work)- comfortable mattress topper - clean Tea/Coffee making facilities.
Hallway to room smells good with some sort of atomiser and lifts are fast, on either side of the hallway.
The receptionist kindly gave me an upgrade from the usual room I'd booked.
All in all, this was a pleasant and peaceful experience. I comfortably got changed into my Ihram, ready for my onwards journey to Makkah via train.
Mr Akhtar
Hayah Plaza Hotel offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel.Visitors can take advantage of the accessible parking options directly at the hotel. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel.Indulge in the numerous pursuits available at Hayah Plaza Hotel. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.
GGuest User2022.05.20
One of the worst. Hygiene 0% , rooms upon check in was really not cleaned( example: there was hair on the bed, bathroom shower area had a blob of hair, W.C. not very clean) basically the entire room was not clean. Oh not to forget my friends room had a rotten apple behide a stand. And there is no Houskeeping staff to clean the room on daily basis. Next worst thing all equitments in the rooms is just for display. There is a telephone but not plugged, there is TV but no remote, wardrobe only 1 side is opening, the safe box is there but not working and i can go on. I understand this is not a 5 star hotel. But basic hygiene standard is not there 🙄 . Please do not book here. I stayed here because I had no choice and the other hotels were booked. Oh and 1 last thing, we did go to complain once but the security guy said there is no manager and he is the only one there( FYI that's in late night) being understanding we expected someone to come but no one came in our 2 night stay here. No one really cares, this hotel caters for group where no one has a choice in what hotel they are put into. Even when I checked the trip advisor now no comments from the hotel for the bad review, which only can mean they do not simply care (because its close masjid Nabawi that's their only advantage) If anyone is to book this hotel, I advice not to.
Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available.The hotel offers complimentary parking for guests who arrive with their own mode of transport. The hotel is completely smoke-free. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site.
GGuest User2024.08.14
The hotel is generally good, close to the Nabawi mosque in Medina, about 5-10 minutes walk. The check-in process is also very easy, you only need to show proof of reservation in Arabic. In the reservation we should have paid about 4-5 Riyals but the receptionist said that we didn't need to pay anymore
A stay at Elaf Al Taqwa Hotel places you in the heart of Madinah, within a 10-minute walk of Prophet's Mosque and Masjid Al Ghamamah. This hotel is 0.9 mi (1.4 km) from New Bilal Market and 0.9 mi (1.4 km) from Bilal Ibn Rabah Mosque.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services.
Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 160 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User2023.01.25
Nearest location to harm , very clean and responsive staff , breakfast was delicious.
Thank you ,
Will recommend again.
With a stay at Al Saha Hotel by Sedra International in Madinah (Madinah City Center), you'll be within a 10-minute walk of Prophet's Mosque and The Green Dome. This hotel is 1.3 mi (2.1 km) from Baqi Cemetery and 1.7 mi (2.7 km) from New Bilal Market.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
The front desk is staffed during limited hours.
Stay in one of 227 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers.
2024.06.10
Good service. Housekeeping come and ask everyday if rooms need cleaning or we need anything. Rooms are decent for the price.. Very close to Masjid An Nabwi.. We were also sent a complimentary fruit hamper to our room.. I was a little worried before coming from reading all the negative reviews but honestly speaking I couldn't find anything to complain about Alhamdulilah..
9 review
3.0/5
Price from
₹ 6,046
per night
Check Availability
See all Hotels near Kobari Al Mahad
Top Pick Hotels near Kobari Al Mahad
See all
Check out our most booked hotels near Kobari Al Mahad from the past 30 days!
No.1
4.0/5
0 review
The Glorious Hotel
Medina | 7.41KM from Kobari Al Mahad
"Good Location"
Select dates to view prices
No.2
4.3/5
3 review
Hasanah Suites
Medina | 7.26KM from Kobari Al Mahad
"Good Location"
Select dates to view prices
No.3
5.0/5
1 review
Badrani A - Qaswarah Residence
Medina | 6.7KM from Kobari Al Mahad
"Good Location"
Select dates to view prices
Latest Reviews for Medina hotels
See all
Explore honest ratings and real traveler reviews to help you find the perfect stay.
4.6/5
Outstanding
RrocktheworldThe hotel location was very convenient! Just 200 meters away from the Masjid Nabawi. Very clean hotel. The pillow, bedsheet and bed were comfortable. Friendly and helpful staff. Really enjoyed my stay! Wifi connection & breakfast was good too. Overall I’m fully satisfied and definitely come back soon.
BBin Mahamad ZabidinFor those who want an excellent stay not far from Masjidil Haram but do not want to pay premium for hotels on clock tower, this hotel is one of the best option. The location is not that far, just behind a tunnels, but the best thing is there are 24 hours free shuttle bus that will pick you up at Kudai bus stop vice versa. From/ to Kudai bus stop is just 5 minutes walking distance to Masjid area. I stay here for 6 nights, and every time i come down. to go to Masjidil Haram, there always a bus waiting. No need to wait, they always there.
The room is clean with sufficient amenities plus a microwave. Yes, they have microwave which is very convenience during our stay. The pantry area with a sink and water outlet also is a big plus for us. Overall, we have a very good stay here.
The only thing that maybe needs to improve is an issue with room's key. During our stay, we need to reactivate our room's key everyday because it is deactivated after 12 p.m. But it's not a big problem for me because reception staff is helpful.
AAbrar2483One of the best hotels near Masjid Al Nabawi! The staff are incredible! From the moment I arrived, Hassan from concierge assisted me with my bags and the staff at the reception were very friendly and they not only allowed me to check-in early but also upgraded my room with a partial Haram View! All the staff spoke English perfectly. The rooms are nice and spacious with modern furniture and the amenities provided in the room are perfect from bathrobes to multiple kits! The room was relatively clean however I’ve notice multiple finger prints on the refrigerator door as well as the bathroom door which shows those 2 areas weren’t wiped after the previous guests had left. The shower was perfect with nice hot water and the bathroom was spacious enough.
The hotel has 2 towers and we didn’t know which tower to go to so we ended up going to tower 1 were the receptionist informed us that our booking is in tower 2. I had an elderly guest with me and moving towers like this was very inconvenient. The hotel should inform the guests about the tower number and parking instructions before arriving at the hotel.
The hotel is very close to the Haram with just 6-7 minutes walk to both the men’s and the women’s entrance (door 11 and 12). Upon returning to the hotel, the staff were promptly situated outside the elevator doors assisting guests with the elevators.
About the breakfast. It was fantastic! The options available were great and included selections of
cold appetizers, bakery items, main courses including french toast and pancakes. The breakfast staff were very friendly and efficient and they never said no, especially Riaz he served us coffee and hot chocolate. The items were being refilled quickly. The 2 ladies welcomed us for breakfast with a huge smile.
Suggestions to improve breakfast:
1) there was no live cooking counter for omelette. The omlette was being cooked in the kitchen and was being stocked in the hot plate. It would be great if the hotel could consider introducing live counter for omelette as it really would help us guests to make the perfect omelette for ourselves and eating it warm and fresh. Other hotels do have a live counter.
2) Though all the breakfast items were great, the French toast wasn’t good at all! It didn’t taste like a French toast. The sambosas were undercooked and very chewy so wasn’t able to eat them. Improvements on this will make the breakfast experience perfect!
One more thing to add is that the staff not once said “No”. They always accommodated our requests whatsoever. I asked the reception for a plastic chair for my elderly mother to sit and take a shower, thought they didn’t have it, they offered us to switch to an accessible room with no additional costs!
The hotel is not very busy and crowded as I didn’t see any groups here. I hope the hotel can maintain this very same standard or else it’ll be very easy to be like the other hotels who don’t care about guests.
All in all, I’ll definitely choose Al Manakha Rotana again on my next trip to Madinah and wishing this hotel success!
HHyped HolidaysArrived at the hotel and upgraded to a suite. Unfortunately poor standard poor selection of meals breakfast was okay dinner was not great not many options
HHiThereSgIt is a good thing that you are not a part of the problem and that you are not a victim of the problem and you are not a problem because you are the one that has to be the good.
AAzmieExcellent and spacious rooms and underground parking. Everything just works perfectly. Check-in was smooth. The hotel is pristine and smells good all.the time. The bathroom was a bit small but adequate - not a show stopper. The area immediately around the hotel was a bit old and unclean but the construction activity in the area seems to indicate that it will soon be upgraded. 15 minute brisk walk to Haram. We booked this hotel because we had a car and it offered free parking so we thought we could just drive to the Haram and park underground there. We ended up walking anyway - was quite okay. Breakfast was not that good. Variety and quality could be improved.
Overall I can highly recommend this hotel for a clean, comfortable, value for money option.
SSofianeVery nice hotel, modern and clean, great staff, comfortable and spacious room.
Small downsides: problems with hot water in the shower and the distance from Masjid Ennabawi due to work in the city but the hotel provides a shuttle before and after each prayer
MMamadou BhoyeI would like to thank the whole team of this hotel and especially Abdurahman and his night colleague who welcomed me as well as Jumana and her colleague today for their warm welcome, professionalism, availability and flexibility.
I've stayed in some of the big brand hotels during my travels in Saudi Arabia and I can confirm that you are the best in terms of customer relations, service, welcome etc....
The room was clean and quiet, the bathroom was also clean. The hotel is also well located for getting to the Masjid Al Nabawi mosque ...
I would definitely come back again.
I highly recommend this hotel to anyone wishing to stay in Madina.
GGuest UserCan't remember how I cam across this hotel but it was a very good value booking and after staying I can say the location in fantastic. Especially if you have women that need to access the the women's area of Masjid Nabwi. i have previously stayed at their sister branch Artal Taibah. this hotel should not be confused with the adjacent building Artal Al Munawwarah. Check-in wasn't smooth as they kept asking for a reservation number and the one provided by the site i booked on (LastMinute) was not something they would recognise. the hotel staff are all very helpful, from reception through to room service. The location is fantastic. Plenty of places to choose from to eat. The cheaper places are literally 60 second walk, if that. Want something more upmarket then less than 5 min walk to the food courts. It was a 5-7 min walk to the outer gates of Masjid Nabwi courtyard. Entry 338 which then gives you easy access to women from gates 27 onwards and easy access to gate 22 for men. This was the gem
PPASHARESHVery worst hotel ever visited, management has fraud people they try to loot money as it shows Sar 99 on bookings but when we check in they say all charges tax... Etc and room charge is Sar 350 and when we showed booking then he accepts as ”I mean to say tat including tax it will he 145 to 150 Sar”. Anyways we checked in as we were getting late we want to go to Salah,. Now the worst part when we entered room No kitchen, Dirty floor, Very bad condition toilets No hot water at all the geyser never works, Water leaking from bathroom taps and the flushing out from bathroom to rooms. We had to complain the staff and waited till magrib Salah we reached at zuhur Salah time, boz of them we couldn't get fresh and we missed all Salah a d time was waste. Please don't ever take this hotel all fraud and coward staff management. And and finally plumber came to fix and nothing worked and many circus happened nothing CAN BE FIXED, so at last our room was changed was changed and we had to rush to nabawi masjid for Ishaan Salah. AGAIN NO HOT WATER IN ROOMS AND THEIR GEYSERS NVER GRT HEATED LUCKILY I HAD A KETTLE I USED THE KETTLE TO HEAT WATER AND USE HOT WATER FOR MY LITTLE TWINS INFANTS. VERY VERY WORST HOTEL ALL OUR DAY TIME WAS SPOILED BOZ OF THEM AND NEXT DAY WE ALL MANAGEMENT WAS BEHIND US FROM MORNING REMINDERS WHEN WE ARE CHECKING OUT OR WILL CONTINUE TO STAY SO THEY CAN LOOT AND MAKE MORE MONEY..... ALLAH HAS TO GIVE THEM SENSE TO STOP DOING FRAUD AND PROVIDE GUD SERVICE TO THE CUSTOMER AS WE COME WITH ALL GUD THOUGHTS SHLDNT BE DISSAPOINT WITH SUCH FRAUD HOTELS SERVICES NOTE:I'M WRITING THIS BOZ AS WE FACED THE ISSUES HOPE OTHER WHO VISIT OUR MUHAMMAD PLACE SHLDNT FACE SUCH BAD EXPERIENCE, IF STILL HAVE TO TAKE Al Eairy Furnished Apartments Al MADINAH, IT'S UR RESPONSIBILITY TAT U CHECK THEIR GEYSER TAPS AND CALL THEM TO REAIR and then Cann them cleaning then finally they will change another room and by then u get frustrated and adjust to check out. But they are very keen in timings for checkout and loot money they are least bother that u have wasted one full day boz of irresponsible and negligence service. If u delay by 30 mins also they will insult you asking in front of all other guests and come to ur room door keep knocking ur door and speak very loud tone so tat all guest in entire building hear. SO PLEASE KIND REQUEST NEVER EVER TRY OR THINK OF TAKING THIS HOTEL IF UR ADVENTOROUS HAVE MORE TIME CAN GIVE A TRY AND FACE QLL THE ABOVE.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.