To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(123)
Positive reviews(24)
Reviews with photos/video(6)
Friendly owner(6)
Awesome stay(5)
Loved the view(5)
Great location(5)
Negative reviews(1)
Danielle
Superior King Room With Bay And River View
Stayed in Nov 2024
Family
11 review
4.2/5
Very Good
Posted on Dec 20, 2024
Perfect location! 10 minutes walking to fielders train station. Good breakfast and very good service. Nice view!
Xiaojia
Superior King Room With Bay And River View
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 20, 2024
Came here as a ‘staycation’ for one night to celebrate my partners birthday. Service was good, the reception team made us feel so welcomed. Room was clean and the view of the river and bay was superior, as the name of this room type described. 10/10 👍🏼 we also used the gym which had a nice view too!
Response from Property: Dear Xiaojia,Thank you for your lovely comments and thank you for choosing to celebrate your partners birthday at Sofitel Melbourne On Collins. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable. It’s great to hear you had a pleasant experience. We thank you for your support of our hotel and look forward to welcoming you back in the near future. Kind regards, Dagmara Bieda, Executive Secretary to General Manager
Anonymous User
Superior King Room
Stayed in Jun 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 3, 2024
Great location easy access to transportation, food court and fancy restaurants. Great view from higher level. Would stay again!
Guest User
Superior King Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Great service; the room was great and beautiful view of the city from our room. Reception staff were fantastic and very friendly. Definitely coming back
boonnanida
Superior King Room
Stayed in Jul 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 5, 2024
The hotel’s prime location offers easy access to Melbourne’s top attractions, shopping districts, and cultural landmarks. It’s well-connected to public transport, making it convenient for exploring the city.
Response from Property: DearBoonnaninda,Thank you for telling us about your experience at the Sofitel Melbourne on Collins.It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We look forward to seeing you again on your future visits to Melbourne.. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Anonymous User
Superior King Room
Stayed in May 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 16, 2024
Good location,staff are friendly and helpful. Beautiful hotel.
trip84826
Superior King Room
Stayed in Nov 2023
Solo travelers
19 review
4.5/5
Great
Posted on Dec 21, 2023
The best location at the top of Collins St... older 80s style big building which still feels really elegant especially with rooms updated in the past couple of years. Amazing views from every single room.
Philia
Superior King Room
Stayed in Sep 2023
Business travelers
18 review
4.0/5
Very Good
Posted on Oct 24, 2023
A good hotel with a good service. We will come again for next time
Xiaoshumiao_AUS_Buyer (shicha3xiaoshi)
Superior King Room
Stayed in Jul 2024
Family
60 review
5.0/5
Outstanding
Posted on Aug 12, 2024
Environment: The hardware decoration design style is great~ The lobby is very high~~
Service: The front desk staff EIMEREH is enthusiastic and very considerate and provides professional service👍
Hygiene: The room is very clean and tidy, and the housekeeping department is responsive to any needs and provides timely services.
The location is on the luxury street in the city center, and it is also quite close to Chinatown, so you can stroll all the way there.
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6/9
Response from Property: Thanks for your comment. We are delighted to hear that you were satisfied with every aspect of your stay, especially the cleanliness of the rooms and our ideal location. Thank you for your kind feedback Eimereh, we will make sure to share it. We look forward to welcoming you again soon. Dagmara Bieda extended cordial greetings on behalf of the General Manager of Sofitel Melbourne on Collins.
Guest User
Superior King Room
Stayed in Aug 2024
Family
22 review
5.0/5
Outstanding
Posted on Sep 23, 2024
High floor, wide view, gorgeous lobby, good service, good location, next to Captain Cook's cabin
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your review on Trip.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Guest User
Superior King Room
Stayed in Jul 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Sep 20, 2024
The room is big enough, the rooms are on high floors, and the view is good. The window door design is very beautiful, and the building design was by I.M. Pei.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your review on Trip.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Anonymous User
Superior King Room
Stayed in Aug 2024
Business travelers
9 review
3.7/5
Posted on Sep 17, 2024
The location is very good and the floor is very high. But the facilities are a bit old.
Original TextTranslated by Google
Response from Property: Thank you for your review! We're glad to know you were satisfied with your experience, but we're concerned that you were disappointed with some of the facilities. We apologize that these issues prevented you from having a perfect experience. We sincerely hope to welcome you again in the future! Kind regards, Dagmara Bieda,Executive Secretary to General Manager
TF Ko
Superior King Room
Stayed in Dec 2023
Family
10 review
4.7/5
Amazing
Posted on Mar 16, 2024
The hotel itself is a very tall building, and the rooms are located on very high floors. The windows overlook the cityscape, which is very sunny! The room design is stylish, with a touch of French style! The room is quite spacious, especially the executive chair in the room, which is very comfortable! The only drawback is that there is not enough countertop to put items in the bathroom! Special praise for the front desk staff. When I checked in, they were very friendly and sincere. They took the trouble to solve my problems and efficiently!
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Guest User
Superior King Room With Bay And River View
Stayed in Aug 2024
Couples
5 review
5.0/5
Outstanding
Posted on Sep 24, 2024
The room has been renovated and the breakfast is relatively simple.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your review on Trip.com, I was pleased to read you enjoyed your visit with us. We look forward to your next visit to Sofitel Melbourne On Collins. Kind regards, Dagmara Bieda,Executive Secretary to General Manager
Guest User
Luxury Club King Room
Stayed in Feb 2023
Booked for others
68 review
5.0/5
Outstanding
Posted on Mar 17, 2023
The surrounding environment of the hotel searched on Ctrip seems to be very good. The hotel is located in the urban area and the transportation is convenient.