Mövenpick Hotel Melbourne on Spencer Reviews
Mövenpick Hotel Melbourne on Spencer
160 Spencer St, Melbourne, Victoria, 3000, AustraliaView Hotel Details
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Mövenpick Hotel Melbourne on Spencer Guest Reviews
4/5
Very Good
50 review
Verified reviewsLocation4.3
Amenities3.8
Service4.1
Cleanliness4.0
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All reviews(50)
Positive reviews(47)
Reviews with photos/video(28)
Friendly owner(13)
Awesome stay(12)
Awesome rooms(9)
Easy to get around(7)
Convenient location(7)
Close to train station(5)
Negative reviews(3)
I_am_Mimi
Superior King Room
Stayed in Aug 2024
Solo travelers
12 review
Outstanding
Posted on Aug 31, 2024
Prime location, really close to public transports. Very clean. Amazing facilities. Very friendly and helpful.
6/8
Response from Property: Dear Mimi, Thank you for your wonderful review! We’re delighted to hear that you enjoyed our prime location, found the facilities amazing, and appreciated the cleanliness and friendliness of our team.Your feedback is greatly valued, and we look forward to welcoming you back soon!Best regards,Mövenpick Hotel Melbourne on Spencer
Guest User
Superior Twin Room
Stayed in May 2024
Family
2 review
Very Good
Posted on May 26, 2024
The hotel is located at the city Centre and just near the southern cross train station. It is very convenient for the travelers to explore the city by tram or other transportations. The breakfast is good and friendly staff to help. The bed size of twin rooms is quite tiny that could be improved for better stay experience. Overall we were satisfied to stay at the hotel in Melbourne. Will recommend to friends and everyone who is going to visit Melbourne.
Response from Property: Thank you for your thoughtful review! We’re delighted to hear that you found our location convenient for exploring the city and appreciated the breakfast and friendly staff.We understand your concern about the bed size in the twin rooms and will take your feedback into account as we work to enhance our guest experience.We’re pleased to know you had an overall satisfying stay and appreciate your recommendation to friends and future visitors. We look forward to welcoming you back on your next visit to Melbourne!Best regards,Mövenpick Hotel Melbourne on Spencer
Deluxe
Superior Room with Two Twin Beds-Handicap Accessible
Stayed in Jul 2024
Couples
14 review
Posted on Jul 5, 2024
Not much amenities at all.
Chocolate hours are nothing
Response from Property: Thank you for taking the time to share your feedback about your stay.We appreciate you bringing to our attention that you felt the amenities and chocolate hour did not meet your expectations. Your feedback is valuable to us as we continually strive to improve our guests' experience.We would love the opportunity to learn more about your specific expectations so we can better understand how to enhance our offerings. Please feel free to contact us directly to discuss this further.Thank you again for your feedback.Sincerely,The Mövenpick Team
Gloryne Vincy
Superior King Room
Stayed in Apr 2024
Solo travelers
12 review
Outstanding
Posted on May 22, 2024
Amazing, feel comfortable
Great location, great service
I'd love to be here again❤️
Response from Property: Dear Renee,Thank you for your amazing review! We’re thrilled to hear that you felt comfortable, enjoyed our great location, and received excellent service.We’d love to have you stay with us again and look forward to welcoming you back soon!Best regards,Mövenpick Hotel Melbourne on Spencer
Miyabi1125
Superior King Room
Stayed in Mar 2024
Family
2 review
Very Good
Posted on Apr 2, 2024
The location is really great! Just opposite to the southern cross station. The hotel and room is very modern, we have a comfort time while stay in the hotel. Just sometimes i found they did not clean my mug and just put back on the shelf.
Guest User
Superior King Room
Stayed in Mar 2024
Couples
11 review
Amazing
Posted on Mar 21, 2024
The location is superb but the hotel room is not very clean. We found strands of hair on our bed sheets
Joelim
Superior King Room
Stayed in Aug 2024
Couples
2 review
Very Good
Posted on Aug 10, 2024
Drop in stars because there was a day, room was not done up despite the Make up Room sign was displayed.
Drop in stars also, because breakfast was not up to standard as compared to last year same period.
I was a little disappointed in the breakfast selections.
I returned to same hotel because it was modern, convenient and staff were friendly.
Response from Property: Dear Joelim, Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciate the modern, convenient aspects of our hotel and the friendliness of our staff.However, we’re sorry to learn that the room was not serviced as expected despite the "Make Up Room" sign and that the breakfast did not meet your expectations this time. Your comments are invaluable, and we will address these issues with our team to ensure improvements are made.We appreciate your loyalty and hope to provide you with a better experience on your next visit.Best regards,Mövenpick Hotel Melbourne on Spencer
Putsalun Chhim
Superior King Room
Stayed in Jul 2024
Solo travelers
6 review
Great
Posted on Jul 10, 2024
Very comfortable bedding, but quite dusty. Good service with friendly staff. And good chocolate afternoon for free.
Response from Property: Dear Putsalun,Thank you for taking the time to review your stay, we appreciate the feedback and hope we can welcome you back again soon.Kind Regards,The Mövenpick Team
Guest User
Superior King Room
Stayed in Mar 2024
Travel with friends
2 review
Amazing
Posted on Mar 27, 2024
Great location - opposite Southern Cross Station. Tram stop right at the side of Hotel.
Staff was very helpful and friendly! I have requested to change King Room with double bed to 2 single beds - this was arranged in less than 30mins.
Highly recommend !!
Niamehh
Superior King Room
Stayed in Sep 2023
Couples
2 review
Very Good
Posted on Oct 30, 2023
Great location and very convenient with the free tram nearby and just opposite the Southern Cross Station
Response from Property: We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tim Bramer - Assistant Manager Mövenpick Hotel Melbourne On Spencer
Wenxiong
Superior King Room
Stayed in Mar 2024
Couples
6 review
Outstanding
Posted on Apr 1, 2024
Good location, good water pressure for showers, comfy bed, nice lap pool and hot tub...
Guest User
Superior Twin Room
Stayed in Feb 2024
Couples
5 review
Very Good
Posted on Feb 22, 2024
Excellent location for transport. Satisfactory room amenities. Disappointed that no room cleaning service on Sunday.
Response from Property: Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Melbourne On Spencer. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mövenpick Hotel Melbourne On Spencer
Shazrina Ali
Superior Room with Two Twin Beds-Handicap Accessible
Stayed in Feb 2024
Travel with friends
1 review
Great
Posted on Feb 17, 2024
Location is right across the southern cross station, super convenient for city bus to and fro from the airport and taking trains. Tram stops are close by as well. The room is very spacious!
Response from Property: Dear Shazrina, Thank you for sharing your positive review! It's wonderful to hear that you had a comfortable stay with great service at the hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tim Bramer - Assistant ManagerMövenpick Hotel Melbourne On Spencer
Anonymous User
Classic King Room
Stayed in Nov 2023
Family
1 review
Outstanding
Posted on Jan 1, 2024
Service good, room clean
Response from Property: Thank you for sharing your positive review! It's wonderful to hear that you had a comfortable stay with great service at the hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tim Bramer - Assistant ManagerMövenpick Hotel Melbourne On Spencer
okoneken
Classic King Room
Stayed in May 2023
Solo travelers
3 review
Very Good
Posted on Aug 7, 2023
Very near to the train station and the free tram stop.
Also in walking distance to some CBD spots for tourists.
The breakfasts were average, offering the same or very similar food every mornings.
The room is smaller than expected though.
Response from Property: Dear Okoneken,We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tim Bramer - Assistant Manager Mövenpick Hotel Melbourne On Spencer