Embassy Suites by Hilton Memphis East Germantown Area

Very nice, especially compared to the similarly priced Hampton Inn right next door. The amenities at the Embassy Suites are what you’d expect from this brand. Staff is professional, and rooms were clean. Only minor issue was that there were two big black hairs on the bed when we showed up, one on top and one actually under the covers. Bed seemed clean, though, so assumed it was just from the cleaning staff. Breakfast was great, even though they were super crowded with some family reunions that weekend. I recommend it if you have to stay for business or family travel.

hot room. Chiller not working well. No shampoo in shower. Soap container pulled out of the wall. Business center only had a printer. Printer out of paper. Printer out of ink. GM could not offer a solution to print a document. Front desk gave me bad emails to send document to. When I suggested that the GM, Richie, go to a office supply store and get ink he told me not to talk to him that way. Business people.....do not stay here!!!

Very very noisy. Broken coffee maker and hotel doesn’t have a coffee station. Took three trips to the front desk to finally get a coffee maker replaced. Elevator broken. Heating vent fell off in the middle of the night. Low class clientele. Never again. Bag of **** in parking lot and aroma of pot in the hotel.

The hotel is in a good area. The front desk needs to be more friendly, rooms more clean, enough amenities in the bathroom and the beds needs to be replaced. All guests need to be aware on not making noise and respect their neighbors.

Do NOT stay at this hotel. I am a Hilton Honors Member and have stayed at Embassy Suites in many locations over the course of twenty years. I have never had a bad experience at any Embassy Suites until I checked into the Embassy Suites in Memphis, TN during President's Day Weekend of 2024. The issues that we experienced during our stay included, but are not limited to: (1) lack of parking causing the security guard to tell us to park in a fire lane; (2) no clean linens for the pullout sleeper sofa upon arrival (we had to ask for the clean linens to be delivered three different times on the second day of our stay); (3) unprofessional and argumentative front desk staff who escalated a simple request to have access to the soda fountain machine during the so-called manager's reception into an argument; (4) subpar manager's special with limited drink options and a few pre-packaged food in small bags that one would expect in a sack lunch for children; (5) lack of extra toilet paper and a laundry bag stocked in the room; (6) only one wastebasket in the entire suite (just one in the bathroom); and (7) a limited breakfast buffet as compared to other Embassy Suites. To top it all off, we did NOT receive the type of room that we reserved. We reserved a suite with two queen beds, but were placed in a suite with one king sized bed. Finally, the hotel's restaurant (Frank Grisanti) had basic and bland food with marginal service. AVOID this hotel at all costs!

Hotel was being renovated, but not a big deal. Got to our room and the TV, lamp and WIFI in the bedroom portion of the room didn't work. Woke up the second morning and found NO HOT WATER working in the entire hotel. Later found out that the boiler broke. Woke up both mornings and found the lobby/lounge areas' trash overflowing, beer cans/bottles and glasses from the night before were still on the tables. This hotel has potential to be very nice, but the weekend we were there was very disappointing for a Hilton/Embassy Suites.

What perfect storm! Under renovation, arrived and one elevator bank was out and boiler died Sunday and we had no hot water. Have stayed here before with no problems but this was so awful that I wrote the first review of anything I’ve reviewed in 5 years.

Our room was so loud from some machine noise outside our room. We didn't sleep all night. There were no sheets on the bed and I had to call down twice and it still took over 40 minutes to get them. Half of the hotel was under major construction and there was dust everywhere. It is a shame because I'm sure it would be a beautiful hotel and the parking lot seems safe. Convenient location

If you stay here I hope you do not have the pleasure of checking in with George, he is rude and incompetent. All of the carpets were stained throughout the entire hotel and within the rooms. Had to be moved to 3 different rooms in 2 days because stuff was just broken and unfixable. Each different room came with its own distinct smell. I am from Oregon, so our assumption is that they have been housing homeless people in this hotel. I could go on and on but just save yourself and don’t stay there.