Guest User
March 15, 2024
The toilet was broken when we checked in that day, and the seat was shaking from side to side. We immediately reported the situation to the customer service and arranged for someone to repair it. As a result, the next day's breakfast (I specifically asked about breakfast on the night of check-in, and the customer service of the store said that there were many people in the morning and we could still eat it at 8:30) was only rice noodles, and everything else was gone. We had to buy breakfast outside. (The customer service of the store was also there at the time, and they immediately reported that there was no breakfast, and they didn't care that there was nothing to eat).
After returning from the outing, no one repaired it. The service was really not good.
Until the third day when I left the store, no customer service came to repair it.
Finally, after complaining to Ctrip, I refunded 30 yuan for one day's breakfast.
Since it is the Spring Festival price increase, we accept this price. But your service must be worthy of the price increase. You can't say that the Spring Festival staff is not busy enough and can't be repaired, and the customer service will not provide service! ! ! The Spring Festival price increase fee has been paid, which includes the cost of your customer service staff. How can you raise the price if there are not enough staff and the service is not in place? ? ? ? ?
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