Hotels near Delta Playground, Metairie

Clean and nice room but not all rooms have microwave and fridge. Service could be better. No ice machine or beverage machine but they have ice water in the lobby. It was ok for one night.

Good location, near the airport, there is a free bus to the airport. There is also a rental fee of 35USD from the city centre. The rooms are large, very clean, rich in breakfast, fruit, fresh milk, bacon, etc. The hotel staff is great and the quality is much better than the average American hotel.

A standard American hotel

The front desk staff was super nice, the room was clean and the location was good. It was convenient to go to Downtown and there was a shopping center next to it. Breakfast is American, but it is OK, overall recommendation.

Wish they had free wi-fi & free breakfast. Some room service would be nice as well because a lot of sick people stay there & just don’t feel like getting out of the room. Everything adjacent to it closes down @ 8 pm & pretty costly. There’s a nice little snack store in the lobby. Nice pool/jacuzzi area. They should really give discounts to patients & family members staying with them, it can get really costly staying there. Very clean & comfortable rooms. Coffee maker, refrigerator, hair dryer, shampoo & sundries. Nice atrium to sit in & enjoy. Great free parking garage connected. Some valet service to park your car, close @ 6 pm. No bellmen but they do have carts to help with luggage transfer. On site laundry too, very helpful on long stays. Thank you trip.com for this great rate! 😁

Staff was very friendly and helpful. Very clean room and common areas. The only reason I gave a 4/5 on facilities is because I don't think we should have had to pay $25 to park in the hotel parking garage!

I stayed at this hotel 10-14 January 2022 for government business and I will never stay at this location, or another Courtyard by Marriott again. First of all, I booked my reservation myself because I was to tell the booking receptionist what group I was with. I called several times in November to book a room but was placed on hold for 15+ minutes each time never being able to complete the booking process. I ended up reserving a room using the Bonvoy app. The actual stay was decent besides the constant slamming of doors, the blinking light directly above the bed, and the confusing light switch setup. The room was clean and modern, but for a 4-day stay I did expect at least one visit from the cleaning staff, but that seemed a bit excessive. Throughout this time, and navigating around the government business I was attending, I attempted several times to confront the desk clerk about ensuring I receive the government rate as I was unable to do so over the phone prior to arriving. On the third night of my stay I received a confirmation via the Bonvoy app that I would receive the government rate. I also got verbal confirmation from the clerk working the night desk on 13 January when I asked if there would be any issue with me checking out at 3am the next day. Checked out of the hotel and was on my way to the airport when I received the electronic receipt in my email for $299/night. This is not the government rate. Upon returning to work the following Monday I called and was directed to speak with Jeanine about the issue. Even though she did assist me with reversing the tax charges, she was rude, unsympathetic, and disruptive as I tried to explain the issue. She did confirm that she was given a list of members who were to receive the government rate but that she took no further action because I did not call to confirm that my name was on the list or that I was indeed attending....if my name was on a list that was given to you, and I had an active reservation 2 months prior, why would this be a problem? Name on list...check. Reservation made by the same name....check. Not so fast! Because I was having difficulties communicating with Jeanine, I had a co-worker of mine who deals with hotel billeting speak to her and she claimed to him that I was extremely rude and degrading to her, which is an absolute lie. I never called her by anything but her name, never used profanity, and only raised my voice when she interrupted me so I could finish what I was saying. Still, no progress. Because of this trip being directed by government, it is not supposed to cost the military member a dime out of pocket. My leadership decided that if I could get a letter from the hotel stating they would not honor the government rate, the hotel cost may be covered. Wrong. After politely requesting such a letter from Jeanine 3 times, I was given what is basically Jeanine's excuse slapped on letterhead. 3 months after this whole ordeal I am now looking at being persona