Hotels near Perino＇s Home & Garden Center, Metairie

staff was very professional, nice, and informative. rooms were very spacious and clean. breakfast was nice.

If this hotel isn’t kicked out of the Marriott family of brands soon, I’ll be shocked. We stayed at the Sheraton Metairie for two nights in April, and I haven’t seen a place this sad. At least fleabag hotels expect to be fleabags, and there is a certain expectation. But this hotel is a Sheraton! How does the usually high-quality Marriott company let this happen with one of their hotels? I was going to complain to Marriott and took some notes: - Room smelled like it had been smoked in; hotel is non-smoking - Several Stains on Carpet - A/C intake was dusty; when is the last time they changed the filter? - The leather headboard was all scratched up, badly. - It was dusty under the bed, with leftover items from previous guests (including Cheetos) - Dust and grime clinging to floor lamp - No mention of housekeeping protocols for Covid, and there was no housekeeping during our stay. - Cable TV not plugged in; although I was able to DIY and connect the HDMI to the cable box. - Torn lampshade on bedside lamp. - The finish was coming off the wood in bathroom - Grime on back of bathroom door. - Bedskirt was filthy!! - Ice maker on 5th floor didn’t work; had to go to 6th floor. - Breakfast took nearly an hour to arrive after ordering (at least they comped it) - The bar staff was nice but completely untrained. When I asked for the same glass of red wine my wife was having, I was brought what looked like Moscato, because they were out of red wine. - The bar itself had almost no alcohol available. Limited beer, no red wine, virtually no liquor. But everything they had was $3, so there’s that. - The front desk wanted to charge me $6 for a small bag of popcorn. Either that was the actual price of a larger bag, or the hotel is price gouging. Hotel is not set up to simply scan the bar codes of items, and they instead go off a price list at the desk. - Complete and utter indifference from management. While we were sitting for an hour at breakfast, the other group in the restaurant appeared to be the manager and maybe the owners? Or maybe it was Marriott reps. They were asking what it would take to get a good review. Yet they watched us wait an hour for breakfast and said nothing. Hopefully, they will see this review and do something. The reality is this place needs to be shut down and redone from top to bottom. Get more staff and actually train them. Stock the bar. Clean the rooms; and actually look under the bed. Older hotels don’t bother me; but when a hotel doesn’t live up to the basic cleanliness and service standards that their brand entails, that’s just not acceptable.

We had just drove 12 hours and needed a hotel near where we were going. Over 250 dollars later for 2 nights we got to our room which had hair in the tub, cable line cover ripped off wall with a hole in wall, and no tv because batteries in remote were dead. We said ok just go to sleep and tell them in the morning. Woke up to coffee pot not working as well. We figured out that the surge protector was shot as they had the TV, the cable box, the fridge, the microwave, and the coffee pot plugged in to it. We told the front desk and they changed our room. After getting to the new room the patio door was broken and all the ac air was leaking out the space created by the door not closing all the way. The outdoor pool is also not as pictured, the water is green and nasty. We will not stay there anymore and they should not have 3 stars. Also the health department should take a look at the ice machine on the second floor as it has mold. Definitely not worth what they charge to stay there.

Jessica at the bar is by far the best. Go see her at the bar and grill for good food and a good drink. She keeps the restaurant running like a well oiled machine. The food is good it’s worth the wait and the drinks Jessica makes are good. Go and see for yourself

Appena arrivate abbiamo appreso che nella nostra prenotazione c'erano dei problemi, eravamo in quattro ma la camera prenotata era da due. Nessun problema per il ragazzo della reception (non ricordo se si chiamasse Jonathan o james ), ha dimostrato una comprensione incredibile. Ha trovato una soluzione immediatamente conciliando tutte le problematiche e alla fine ci ha dato una stanza grandissima comprensiva di angolo cottura e tutti i comfort. L'hotel è datato ma non dimostra i suoi anni, si respira un'aria profumata e tutto è pulitissimo. All'esterno una piscina predisposta anche per i disabili, davvero apprezzabile. Il parcheggio è proprio davanti all'hotel. Ottima anche la colazione. Consiglio vivamente questa struttura dove ho trovato tutto quello che si puo' desiderare e ancora grazie all'uomo della reception che ci ha salvato il soggiorno.

A standard American hotel

The front desk staff was super nice, the room was clean and the location was good. It was convenient to go to Downtown and there was a shopping center next to it. Breakfast is American, but it is OK, overall recommendation.

I stayed at this hotel 10-14 January 2022 for government business and I will never stay at this location, or another Courtyard by Marriott again. First of all, I booked my reservation myself because I was to tell the booking receptionist what group I was with. I called several times in November to book a room but was placed on hold for 15+ minutes each time never being able to complete the booking process. I ended up reserving a room using the Bonvoy app. The actual stay was decent besides the constant slamming of doors, the blinking light directly above the bed, and the confusing light switch setup. The room was clean and modern, but for a 4-day stay I did expect at least one visit from the cleaning staff, but that seemed a bit excessive. Throughout this time, and navigating around the government business I was attending, I attempted several times to confront the desk clerk about ensuring I receive the government rate as I was unable to do so over the phone prior to arriving. On the third night of my stay I received a confirmation via the Bonvoy app that I would receive the government rate. I also got verbal confirmation from the clerk working the night desk on 13 January when I asked if there would be any issue with me checking out at 3am the next day. Checked out of the hotel and was on my way to the airport when I received the electronic receipt in my email for $299/night. This is not the government rate. Upon returning to work the following Monday I called and was directed to speak with Jeanine about the issue. Even though she did assist me with reversing the tax charges, she was rude, unsympathetic, and disruptive as I tried to explain the issue. She did confirm that she was given a list of members who were to receive the government rate but that she took no further action because I did not call to confirm that my name was on the list or that I was indeed attending....if my name was on a list that was given to you, and I had an active reservation 2 months prior, why would this be a problem? Name on list...check. Reservation made by the same name....check. Not so fast! Because I was having difficulties communicating with Jeanine, I had a co-worker of mine who deals with hotel billeting speak to her and she claimed to him that I was extremely rude and degrading to her, which is an absolute lie. I never called her by anything but her name, never used profanity, and only raised my voice when she interrupted me so I could finish what I was saying. Still, no progress. Because of this trip being directed by government, it is not supposed to cost the military member a dime out of pocket. My leadership decided that if I could get a letter from the hotel stating they would not honor the government rate, the hotel cost may be covered. Wrong. After politely requesting such a letter from Jeanine 3 times, I was given what is basically Jeanine's excuse slapped on letterhead. 3 months after this whole ordeal I am now looking at being persona