To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(48)
Positive reviews(47)
Reviews with photos/video(11)
Negative reviews(1)
Guest User
Superior Room with Double Bed or Twin Beds
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 23, 2024
Very quiet and excellent service
Response from Property: Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pierre CUNAT Front office manager MGallery La Citadelle Metz
Guest User
Superior Room with Double Bed or Twin Beds
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 16, 2024
The hotel is very spacious, the rooms are spacious and clean, the facilities are relatively new, the service staff are friendly, and the biggest surprise is that the food in the restaurant is very delicious and very satisfying.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pierre CUNAT Front office manager MGallery La Citadelle Metz
Guest User
Superior Room with Double Bed or Twin Beds
Stayed in Sep 2024
Couples
2 review
4.5/5
Great
Posted on Sep 15, 2024
Very good. Close to the center of Metz. Very spacious and clean room. Quiet. Huge breakfast with local products. Pleasant staff.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pierre CUNAT Front office manager MGallery La Citadelle Metz
Guest User
Deluxe Room (Double Bed or Twin Bed)
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 22, 2024
Excellent service! Fast, friendly, efficient and good quality!
The bedroom and bathroom are great!
The breakfast is delicious and the location is perfect!
I highly recommend !
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pierre CUNAT Front office manager MGallery La Citadelle Metz
shatl01
Superior Room with Double Bed or Twin Beds
Stayed in Oct 2023
Travel with friends
6 review
5.0/5
Outstanding
Posted on Nov 20, 2023
The room is very cozy, the breakfast is good, the surrounding environment is beautiful, and the location is convenient for travel.
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Response from Property: Dear shatl01, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pierre CUNAT Front office manager MGallery La Citadelle Metz
Andy6222
Superior Room with Double Bed or Twin Beds
Stayed in Oct 2023
Business travelers
37 review
5.0/5
Outstanding
Posted on Oct 29, 2023
Hygiene: Good
Environment: Very good
Service: Very good
Original TextTranslated by Google
Response from Property: Dear Andy,All our team members would like to thank you for staying at La Citadelle MGallery Hotel in Metz. It has been a real pleasure to welcome you and make the best of your trip to Moselle.We hope to welcome you again soon,Best regards,Pierre CUNATFront office manager
JanSchu7
Stayed in Apr 2024
Family
4.0/5
Very Good
Posted on Apr 14, 2024
We went to Metz for 2 days and decided for the Mgallery Hotel. It was very well located next to a park in a historic environment. Definitely a very nice place. City center with a many restaurants, cafes and bars was just a 10 minute walk. Also the cathedral was just 15 minutes away. Staff was very friendly and rooms are nice and clean. Breakfast was very good with good choices.
Response from Property: Dear JanSchu7, First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Best regards,
Guest User
Stayed in Oct 2024
Other
3.0/5
Posted on Oct 13, 2024
You have to press the button to lower the bollard to gain entry to the hotel parking. The old citadel has been very elegantly refurbished and has an attractive interior. Kimberley gave us a friendly welcome and our room was fine, although we were disappointed that to have a room with a walk in shower would cost an additional 30 Euro. We booked for dinner and were glad that we had because the restaurant was pretty full, on Sunday evening. The dinner menu 'suggests' that you have a different 125ml glass of wine with each course, at 9 Euro+ per glass but we went for a modest bottle; prices seemed to start in the mid/high 30 Euros and went up sharply. For us the menu was rather limited so we both had gravlax followed by chicken supreme. We cancelled our deserts because the portions were generous and our meal cost 130 Euro. With 18 Euro parking and 25 Euro each for breakfast what looks like a reasonable room price soon escalates. Not one for us.
Guest User
Stayed in Oct 2024
Other
4.0/5
Very Good
Posted on Oct 7, 2024
I really liked this property The only reason I have not given it five stars is because it is simple, though not in a bad way. It is very good value for money and I would happily return. The room was good, the service was fine and the hotel is a short walk from the railway station and the shops in the city centre.
PeterD808
Stayed in Aug 2024
Couples
4.0/5
Very Good
Posted on Aug 17, 2024
Great location, easy to find, plenty of parking. Very friendly greeting on arrival, excellent rooms. The bar is a little strange and lacking in atmosphere and on the Tuesday night we were there the restaurant was struggling. However, the friendly staff were obviously doing their best for the guests.
Response from Property: Dear PeterD808, Thank you for your feedback following your stay at MGallery La Citadelle Metz. We’re glad you enjoyed our historic building and great location, and that our team provided you with a warm welcome and excellent service. We appreciate your comments about the bar and restaurant. We are continuously working to improve our guests' experiences and will certainly take your observations into consideration. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, The Citadelle Team
Marininlon
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Aug 13, 2024
It is located in a quiet area, within 5 min walking to Opera Garnier and 20min to Louvre. It has parking spaces in a subterrain parking nearby. Attractive Art Nouveau interior design. Clean, very good bed and bathroom. Good breakfast and professional, prompt service.
Response from Property: Dear Marininlon, Thank you for your wonderful review of your stay at MGallery La Citadelle Metz. We’re delighted to hear you enjoyed our quiet location, the interior design, and the comfort of our rooms. It’s great to know that you appreciated our breakfast and found our service to be professional and prompt. We look forward to welcoming you back on your next visit. Best regards, The Citadelle Team
Guest User
Stayed in Mar 2024
Other
4.0/5
Very Good
Posted on Mar 22, 2024
We stopped by Metz on our way from CDG to Colmar and are very happy with our choice of hotel. Our room was very large and well equipped. We had a delicious lunch and the breakfast was great. The staff was very accommodating and gave us travel weary travelers access a little earlier than check-in. Parking just out front.
Response from Property: Dear Journey814115, First of all, thank you for taking the time to answer your satisfaction survey following your stay at La Citadelle MGallery Hotel in Metz. We are glad to see you were satisfied of this experience. We are looking forward to welcoming you again for new wonderful moments. We remain at your disposal for any further assistance you may need, Best regards, La Citadelle Team
Guest User
Stayed in Feb 2024
Other
5.0/5
Outstanding
Posted on Feb 8, 2024
So good we went twice! Once on our drive down to the Alps and again on our way back to the UK. Spotless. Huge Rooms. Fascinating conversion of a barracks. Excellent dinner and breakfast. Charming staff. Easy parking. Interesting town as well. And a general living next door who we did not meet but we admired his Disney castle on the other side of the square. Highly recommend.
Guest User
Stayed in Jul 2023
Other
5.0/5
Outstanding
Posted on Jul 16, 2023
We were very taken by this hotel. Distinctive inside and out with helpful staff. Our room was well appointed and quiet with a nice green view out of the expansive windows. And an easy walk to the centre of the lovely old town of Metz. Recommended.
Response from Property: Dear AllanJGJ, We thank you for your compliments following your stay at La Citadelle. We are delighted that you enjoyed staying in a historic building in France, enjoyed our services and also the city of Metz. We would be delighted to welcome you back soon. Sincerely. La Citadelle
Guest User
Stayed in Jun 2023
Family
5.0/5
Outstanding
Posted on Jun 30, 2023
This is a gem of a property in Metz. It’s away from the busy areas but easily walkable to the cafes. Restaurants and sights of Metz. The rooms are airy, well appointed and clean and modern. Service is efficient and there is a nice res onsite too. No reason to look for any other hotel in Metz. This is hand down the first choice
Response from Property: Dear Quantummottle, It is with a big smile that we read your comment, it helps to motivate our teams to give the best of themselves. We would love to welcome you back to share more wonderful moments with you. Nice day to you. La Citadelle