Mayfair House Hotel & Garden Reviews

Nice, Friendly staff

A very beautiful hotel. It's like walking into a botanical garden, and the green plants are prettier than those in Vizcaya because they are much bigger (very subjective, Vizcaya is also very beautiful, but I think this one is better because I like big plants). The hotel rooms are also very special, everything is themed around the rainforest, and opposite is the pedestrian street, which is also very lively at night. The only thing is that I really hate hotels that don't have quilts. They use two cloth quilts, one underneath and one on top, which is very convenient, but I really hate the feeling of the quilt touching my skin!

Very very hotel. I had a very happy holiday. The big bed is super comfortable. It is a magic tool for jet lag. I plan to stay a few days before the start of the new semester. I will stay again next year!

No breakfast, average hotel

Celebrated 50th anniversary at this special hotel. Only complaints: rooms need better lighting and towels are very rough. Roof deck is gorgeous but pool is swallow

I don't know why I see people complaining about the darkness of the rooms! That was one of the absolute pluses of my experience—having the luxury of actually enjoying an extended night and resting until 8AM or so. Comfortable hotel. Other than the over-the-top price of the overnight valet, a great experience

Wonderful stay and place. Only issues: didn’t have washcloths or coffee pot. Had to ask more than once for each, but eventually got them.

The property is ideally located next to the Coco Walk center and some great dining options. The rooms are very spacious and ours had an outside patio. The rooms do not have windows (no real natural lighting) and the artificial lighting is very poor. The room was dark. Overall, we enjoyed our stay but I would ask for a different room next time.

We absolutely loved our stay. The room and decor were very beautiful and clean. The area has many great restaurants and shops within walking distance, across the street. There was a wedding going on in the arboretum inside the hotel and the doors to the rooms opened to this area which is open all the way to the roof of the hotel. It didn’t bother us because we were out until after the wedding ended but I can see it bothering people with small children

The staff was not very hornor about parking servise. The valet used the same parking lot cross street and charge $48/d and the self parking was $25 maximum per day. I used one day valet parking service and the rest time I did self parking but they charged 2 days valet service fee. The room was also very noisy with some ongoing construction work, even on Saturday morning so you can't get a good rest. The facility charge everything as 5 star hotel but the lobby and service was only 3 star level. I will not recommend this hotel to any friends. Also feel disappointed the ******* recommended this hotel to its VIP member.

requests were addressed quickly : - the in room steamers are not really well suited to mens business clothing, so front desk arranged iton/ironing board - fridge was not working, so engineering replaced it - ice was delivered but an ice machine for each floor would be easier

A great location in Coconut Grove with easy access to shopping and restaurants. We did not like the room. While spacious and well appointed, due to the design of the hotel, the rooms are extremely dark, even in the middle of the day. And there is not adequate lighting to make up for the lack of natural light. For this reason alone, I would not stay at the hotel again. The manager of the hotel was very friendly and helpful, but the rest of the staff seemed a bit out of it, or very new.

Staff were very helpful. We checked out at 11 but flight not until 8pm. They kept our bags while we did a college campus tour and then let us enjoy the roof deck pool until we left for our flight.

Traveling as mother of the bride. Bride and groom and many wedding guests also stayed here and we had a welcome brunch here. Service was exceptional from a seamless early check in with many, many bags, to immediate replies when a need arose, to a lovely afternoon by the pool, it could not have been a better stay. I have stayed here before and also had wonderful experiences, but never was it more important than this weekend- and the Mayfair team delivered