Verified traveler
May 13, 2024
I am not sure if they are short staffed or if those working just didn't feel like working while we were there. I tried to call the hotel several times within an hour of our arrival just to see if we had the option to check in early. The first time I called it rang several times and finally someone answered, put me on hold for 5 minutes and then I was disconnected. I called and let it ring at least 15-20 rings 3 more times within the hour and the phone was never picked up. Finally I called again and instead of pushing the button to be directed to the front desk, I pushed the button to make a reservation to which a voice answered where there was clearly a language barrier and the conversation (or lack there of) lasted 15 minutes longer than it should have. My guess is that the reservations are not done on site. By the time all of this had occurred we arrived at the hotel. We went inside and there was not an employee in sight. I rang the bell on the counter SEVERAL times very loudly. Someone who was staying there kind of laughed (as though he understood our frustration) and said "I think she is outside the back door smoking". A young girl finally came in with no apology or smile and told us we couldn't check in early. Definitely went through A LOT of trouble to get that answer. The room itself was pretty plain, but seemed clean and the bed was comfortable enough for a 1-night stay. We have stayed at better hotels in Wichita so probably won't stay at this location in the future.