Mercure Ariosto Lima

Mercure Ariosto Lima Reviews

Mercure Ariosto Lima

Av. la Paz 769, Miraflores, Lima, PeruView Hotel Details
Mercure Ariosto Lima
Mercure Ariosto LimaMercure Ariosto LimaMercure Ariosto Lima
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Mercure Ariosto Lima Guest Reviews

4.2/5
Very Good
58 review
Verified reviews
Location4.4
Amenities4.1
Service4.1
Cleanliness4.2
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All Reviews(58)
Positive reviews(55)
Reviews with photos/video(13)
Awesome stay(16)
Great service(12)
Clean and tidy(9)
Great location(9)
Convenient location(5)
Negative reviews(3)
Kan Travels
Superior Twin Room
Stayed in May 2024
Solo travelers
24 review
3.2/5
Posted on Jun 21, 2024
Very good location, a little quieter and safe than downtown, nice new area of Lima, lots of good restaurants around. Hotel is quite new & updated, but unfortunately my toilet was leaking and bathroom floor has been wet. Service was not quite up to standard either, firstly when I first entered the room refreshing myself, staff just opened the door without even knocking, I was shocked and she just ask was everything okay, I replied yes, but it would be nice if you knock on the door before entering a room with guest in it, what if I am not ready to receive. Secondly I made two separate bookings for my stay, usually other hotels would just combine two bookings into one stay, but this hotel, they made me checked out first booking in the morning, store luggages at reception and re-check-in again in the afternoon.
Response from Property: Dear Guest,Thank you for taking the time to provide us with your feedback. Your opinion is very important to us, because it helps us identify points for improvement. I am sorry that your stay was not completely satisfactory and that the perception of our service provided in general was not the best. I have shared your score and comment with all the team in order to verify what happened and correct situations like the one you report to us. I thank you once again for sharing your experience with us, we hope you give us an opportunity to demostrate our improvement.Sincerely,Dora ManzanaresGeneral Manager.
Aastha Bajaj
Superior Twin Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 29, 2024
Renzo at reception was extremely helpful ! Nice hotel - good staff . Location is excellent !
Response from Property: Dear Mr. Bajaj,We appreciate you taking the time to provide us with your feedback.We are glad that you enjoyed your stay and we are looking forward to having you soon as a guest in our hotel.Thank you for recommending us.Best regards,Dora ManzanaresGeneral Manager
Woodie
Superior Queen Room
Stayed in Nov 2023
Business travelers
3 review
2.2/5
Posted on Nov 27, 2023
They don't care about the guests' health. The newly painted wall smells bad, something like formaldehyde makes my head ache a lot. After changing for another room, everything is still the same. Too bad.
Response from Property: Thank you for taking the time to tell us about your experience at the Mercure Ariosto Miraflores. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking measures to improve our services.Sincerely,Dora ManzanaresGeneral Manager
ivanHK
Superior Queen Room
Stayed in Nov 2023
Couples
9 review
5.0/5
Outstanding
Posted on Nov 10, 2023
Very reasonable price . Location is good and easy to travel around. 2min walking to supermarket. ******, very clean and good size of room. Comfortable bed. Clean. Breakfast included. Love it
Response from Property: We very much appreciate your comments regarding your stay at the Mercure Ariosto Miraflores. Thank you for highlighting our excellent location in Miraflores and the breakfast quality. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral ManagerMercure Ariosto Miraflores
True Traveller
Superior Queen Room
Stayed in Oct 2023
Business travelers
3 review
4.2/5
Very Good
Posted on Jan 11, 2024
Everything is ok except I kinda left my airpod there but they cannot send it to the country I want them to send back.
Response from Property: Thank you very much for an excellent comment.Regarding the airpods, we have them in custody, we try to ship them by DHL, but the company informs us that it is not possible due to a battery issue and that they have a rule that regulates the transport of this type of device.
Casper Willem Ganesha
Superior Queen Room
Stayed in Sep 2023
Couples
1 review
5.0/5
Outstanding
Posted on Sep 25, 2023
The hotel was great and the staff super friendly. The included breakfast has been the best we’ve so far in Peru. Would definately recommend staying here to anyone!
Response from Property: We very much appreciate your comments regarding your stay at the Mercure Ariosto Miraflores. Thank you for highlighting our excellent location in Miraflores and the kindness of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager
Anonymous User
Superior Queen Room
Stayed in Oct 2023
Couples
3 review
5.0/5
Outstanding
Posted on Oct 19, 2023
Good lighting and service, fast storage of luggage without delay
Response from Property: Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dora ManzanaresGeneral Manager
Guest User
Superior Twin Room
Stayed in Jan 2023
Family
1 review
5.0/5
Outstanding
Posted on Feb 2, 2023
This is the cleanest hotel with the friendliest and most consistent cleaning I've experienced in Peru. The water pressure is strong and the breakfast is okay. The location is also good. Better managed than 5 star, the Mercure Ariosto Lima is a hotel you'll want to visit again.
Response from Property: We very much appreciate your comments regarding your stay at the Mercure Ariosto Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager
광훈
Superior Queen Room
Stayed in Feb 2023
Business travelers
9 review
5.0/5
Outstanding
Posted on Feb 24, 2023
I stayed there almost a week. It is comfortable and quite area.
Response from Property: We very much appreciate your comments regarding your stay at the Mercure Ariosto Lima. It is always a pleasure to receive positive feedback. thank you for highlighting our excellent location.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager.
Duxingsuiyue
Superior Queen Room
Stayed in Feb 2024
Solo travelers
68 review
4.0/5
Very Good
Posted on Mar 3, 2024
The location is quite good, near the airport bus and tourist center, saving you the trouble of going back and forth from the airport! Taking a taxi at airports around the world is a hassle! The natural enemy of foreign tourists!
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AnitaKuo
Superior Twin Room
Stayed in Apr 2024
Friends
13 review
5.0/5
Outstanding
Posted on Apr 24, 2024
The service staff speaks good English and is very friendly. The room is very comfortable and clean. There are many restaurants nearby. I would like to stay there next time if I have the opportunity. Unfortunately, I can only stay for one night. I can stay for a few more nights next time.
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랑구
Superior Queen Room
Stayed in Oct 2023
Couples
7 review
5.0/5
Outstanding
Posted on Oct 14, 2023
We took good care of your convenience and left after resting comfortably. thanked! Breakfast is delicious even though it doesn’t have a lot of variety! Scrambled eggs recommended!
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Response from Property: Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Dora ManzanaresGeneral Manager
Vivairene
Superior Queen Room
Stayed in Aug 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 3, 2023
The hotel is extremely clean and tidy. Special praise should be given to the cleaning staff. It was the first time that a staff member tidied up the dressing table, and I felt so heart-warming when I saw it! The only thing that can be improved is that the breakfast can be richer~ This hotel is also very close to the Inca Market, just walking distance~ Recommended to stay!
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Response from Property: We very much appreciate your comments regarding your stay at the Mercure Ariosto Miraflores. Thank you for highlighting our excellent location in Miraflores and the kindness of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager
bini2001
Superior Queen Room
Stayed in Aug 2023
Couples
1 review
4.5/5
Great
Posted on Aug 22, 2023
Overall, it was a neat style hotel :) The location was safe and it was good to go downtown, and the hotel breakfast was of good quality, so I was able to eat fresh and healthy every morning. In particular, in addition to the buffet style, the egg menus were cooked immediately after ordering, so a more delicious breakfast was possible. The hotel staff were all friendly and the room was in good condition!!
Original TextTranslated by Google
Response from Property: We very much appreciate your comments regarding your stay at the Mercure Ariosto Miraflores. Thank you for highlighting our excellent location in Miraflores and the kindness of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager
Guest User
Superior Queen Room
Stayed in Aug 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Aug 10, 2023
Very satisfactory, affordable, clean and tidy. The room is equipped with a hot water kettle, which is rare in South American hotels. The price of the food is acceptable, and the taste is good, worthy of the price. But the drinks are expensive, and there are many reasonably priced bars not far away, so it's easy to relax and walk outside.
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Response from Property: We very much appreciate your comments regarding your stay at the Mercure Ariosto Miraflores. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager