Muthu Nyali Beach Hotel & Spa, Nyali, Mombasa Reviews

This hotel is conveniently placed right next to the beautiful Nyali beach but that is where the good things stop. Muthu is very poorly maintained, with a collapsed building on the back right of the pool. Each room has ripped and stained mosquito nets. Rusted and dirty bathrooms, the first room we were put in the water was leaking from the toilet. The AC works but sounds like it’s about to explode. And the lift is broken, so you are screwed in you are on the 4th floor. We also ordered a meal from the restaurant, but had to send us back as the chicken biriani had gone bad, and the spaghetti bolognaise was so salty my wife tried to poor water on it to make it better, with no luck. Finally, the entire team there doesn’t communicate with each other and they cannot be contacted by Trip.com. That meal we sent back, we were told by the restaurant manager that we would not need to pay for it. He never told the reception staff and we had to argue with the guards at the gate of the hotel to let our taxi leave for about half an hour before we had to force our way out. Please don’t stay here, it’s not worth it. Go to somewhere near Diani beach, it’s much better on that side.

I love this resort it’s in front the beach and it was my second time to go there

Very nice location

This is my second stay at the Beach Hotel. All four of us love it here.

Service is OK, a bit old