Hotels near Kay Arena, Moncton

L’hotel est neuf, extrement propre et le service impecable. Les employés sont acceuillant et très bien formés. Nous y retournerons lors de nos prochains voyages a Moncton et le environs. Bon choix qualité/prix pour cette villes

This was an extremely disappointing experience - for the amount of money that we paid, we did not receive much at all. The parking lot was littered with crushed beer cans, broken bottles and garbage. The door to our room did not close properly and it had a gap in the bottom. This allowed countless bugs to be allowed into the room. There were bugs on the floor, walls and on the beds. There were lightbulbs missing above the sink and one was burnt out. There were exposed wall outlets around the room and old unusable plugs where things used to be plugged in. The TV did not work and kept freezing up….maybe because the cable box was hanging precariously on top of the tv from its own wires. The shower curtain was covered in red mildew and black mold. The curtains on the wall were falling off and were ripped. The breakfast that was included had minimal options - all of which were stale, including the bread and cereal. The juice refrigeration unit was broken making all the juice warm and both the apple and orange juices’ colour was off. We went to check out the pool because that was one of the reasons why we chose this place. When we got there it was dirty and smelled bad. The life saving equipment on the wall was all missing. We could not go swimming and enjoy ourselves as it was not hygienic at all. When we tried to check out the front desk attendant was not there. The lady in front of us went to the breakfast room and he was in there eating his food and wearing headphones. He was not caring that people wanted to check out. Overall this hotel was horrible and a huge waste of our money. We would have been better off sleeping in our car. We will never stay here again.

Driving to arrive is already 9 pm in the local area, the location is easy to find, the checkin is very fast, the front desk brother is good, the action is fast, and the explanation is clear. The room is quiet and not facing the road. It is a good hotel for high-speed transition rest.

The first time I lived in Hyatt, I was very impressed, very clean, the staff was professional and enthusiastic, and hot water, coffee and tea were supplied 24 hours a day, which solved the big problem of hot water, and there was Starbucks downstairs. Personal preference reasons, I don't like to roll the quilt with a layer of sheets, but most hotels abroad are like this

Positives: - Check in staff, Madison, had positive attitude. Listened to issues found in the room, tried to offer two options but none of them I could use. - Responsive and made efforts to resolve issues Negatives: - Found hairs on the back of the hotel room door entry next to the wall, hairs found on the bed, and several in the bathroom in the first room they assigned me. - Poor hand-off and follow through when changing shifts between employees: Madison left and did not inform the next shift employee about the uncleaning issues in my room, left me waiting for more than 30 minutes. A new staff took over and I had to re-explain the situation again. Madison did not let me know that she would soon get off her shift and a new staff would take over. They moved me to Room 440 which is much cleaner. - The check-out process was long, the staff, Shannon said the printer couldn't print. The manager, Kamar, was standing looking over Shannon's shoulder and said he would take over to check me out. He asked me to go into his ”dark” office, and I said I preferred to wait in the lobby where it's bright and no need for me to go into his office, I sensed something was off. I went to get tea in the nearby tea table where hot water and coffee were located. Then, the next thing he did was acting inappropriately by walking very close to me to ask me a question, when Shannon stepped away, saying, ”Did you book through Expedia? My lady?” When Shannon returned, I told her that her manager, Kamar, said something inappropriate, and looked straight into Kamar's eyes telling him, ”I am not your lady. Stop that. I am your guest, the guest of Four Points by Sheraton.” This could constitute a sexual harassment in work setting. The facility is in good and acceptable condition. Cleanliness needs improvement as cleanliness varies from one room to another. The staff's service was fine, but manager, Kamar's behavior is concerning, inappropriate, and needs to be addressed. This hotel would have the chance to earn a 4 out of 5 or even 5 out of 5 if they were able to: 1) provide a clean, hairless, grease-free, watermark-free, food crumb-free rooms on all surfaces from the beginning. 2) Kamar acts and speaks professionally and appropriately 3) Better handoff between shifts. Kamar is the biggest factor that this property got a 2 star out of 5-star rating. Moncton in New Brunswick is the closest bigger city to Prince Edward Island, which offers better lodging accommodation. If you don't mind driving 1.5 to 2 hours daily (one way), this can be a good lodging location for those who plan to visit Prince Edward Island. Going into Prince Edward Island is free, but when you leave and cross the bridge again, it's $50 CAD, so do pencil that in when making your lodging decisions. For the same price, you get better and nicer hotels in Moncton than that of Charlottetown in Prince Edward Island.

The hotel was very comfortable and the room was very clean. I also appreciate that there was a hot lunch and that we could serve ourselves. I know that Covid is everywhere but you don't stop living for it. I like this hotel and I'll surely go back there if it's possible to have it at an affordable price. The hotel was very comfortable and very comfortable. The hotel is very good, but it is very good, and it is very good.

This is our go-to hotel in the Moncton area. Kids love it. The only reason I’m giving it 4 star this time is because they have Rogers cable and the cable was down for quite a long time. Hard with teens. Rogers is notorious for outages (at least in Atlantic Canada), and no hotel should rely on them exclusively for service. That being said, the staff and lodgings were wonderful. Special should out to the lady looking after the breakfast. We were there March 11 / 12, 2023. She was an absolute delight. Food was always hot and stocked, and she has great knowledge of the local area. She kept us and the kids well looked after during our times in the dining area. A true asset. Rooms were clean and made up each day. Poor area was busy as it was March Break, but kept clean and towels were stocked. Appreciate the management and employees of this hotel so much. Keep up the great work! We will be back again!!